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Shake Shack at 2500 North Pearl St Dallas, TX
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Prices are higher than regular Shake Shack outlets (expected at airports), and seating is limited, so finding a table can be a bit tricky. Still, it’s a reliable spot when you want something familiar and filling inside Terminal C.
We ordered a single and a double Shack burger. The burgers looked nice and fresh, although they are kind of small in size. All tasted very good.
The only response I received was “it’s coming,” while the staff member continued cleaning the counter. When I explained my flight was boarding, there was no urgency or acknowledgment. After asking again for a refund, I was told “it’s right there,” though nothing was produced. The employee then ran to the back and returned saying the burger had cheese on it, despite my order clearly being no cheese.
I asked for a refund again. While a fifth customer was being helped, I asked once more, and instead of addressing my request, I was handed a wrong burger yet again. At that point, I said, “Thank you for ignoring my request, I don’t want anything anymore,” returned the bag, and walked away.
I had just spent over an hour sitting on the tarmac and then ran through the airport to make a connecting flight from an international trip. While that situation isn’t the staff’s responsibility, basic communication and customer service absolutely are. Something as simple as a meal could have turned my evening around. Instead, I lost both my time and my money.
For context, I hadn’t eaten before my 5-hour flight because first class normally includes a meal, this flight did not. That burger would have been my first meal of the day.
The food smelled amazing. Unfortunately, the lack of accountability, communication, and basic customer service completely ruined the experience. This location needs better-trained staff who can handle simple requests and difficult conversations. Shake Shack has always been a favorite of mine; sadly, this experience changed that.
Burger,fries and shake for 25$
The pricing obviously is high that’s because it’s in the airport you can’t change that. Food quality was about on par with other shake shacks which is pretty good.