Linda Buttrose
Love Scooters! It’s the Best. My friend and I have come numerous times during the fall season. We noticed however, she gets an apple drink and I get pumpkin, but I’ve never gotten the pumpkin sticker. That would be cute! But phenomenal service, the staff is always so friendly and sweet.
… moreWendy Webb
I’ve gone here quite a few 6 about 6 of the time, they are usually out of the Red Bull to make the Red Bull infusion drinks, so that’s disappointing. I also like the spicy sausage sandwich, but a lot of the time, half of the bagel comes out super 6 it’s just not edible. The new bacon gouda egg bites are really delicious as is the coconut refresher.
… moreMelanie Bowles
I dont know if the girls working today were having an off day or what… but they changed the way the drive thru runs.. you order at one window now and pay at the other…. but there isn’t a single sign anywhere showing they changed things or how its supposed to go! We get to the window and they told us about they new changes, and that they wanted us to go all the way back around and wait in line again to order at the proper window… for one single food item… definitely a better way they could have handled the situation and whoever owns or manages this store needs to put a sign up or something! The girls at the window has an ATTITUDE problem too. I work in customer service and get how frustrating the job can be… get a new job if you can’t be nice to people
… moreAlicia Lund
Zero good things to say. NO SIGN indicating to order at the window on the west side of the building. I get in line behind the cars…wait 10 minutes only to realize I should have ordered there. I said “I’m sorry I just realized I should have ordered at the first window” and the barista asked me to go back to the window to order but I didn’t want to since I had already waited in line and new cars had gone behind me. I worked at a drive thru coffee shop for a long time and we we get orders at the window all the time—it’s just life. I know it is inconvenient for them to make a drink on the fly but it’s also very inconvenient to order and learn your covert system I have never tried before. Now instead of gaining a new customer who learned how to order at your complicated kiosk you have lost one and I will never return to that location.
… moreJill N
Flies everywhere in the store including in drinks and the ice bucket. The food is thawed in the bathroom where flies and other germs get all over it. There is mold everywhere in the store especially in the ice bucket. nasty scooters don’t go unless you wanna get sick
… moreGrace Delahunty
I decided to visit this Scooters Coffee location on my lunch break a few weeks ago, hoping for a quick and convenient experience. I placed a mobile order to save time, but things went downhill fast. When I pulled up to the drive thru, an employee told me they were temporarily closed because they only had two people working. What was most frustrating was the complete lack of communication or solutions offered. No apology, no suggestion for how to get a refund, and no indication of how long the closure would last. I was left sitting there with no solution. After waiting around for quite a while, another worker “supposedly arrived”, so they finally decided to make my order. But by that point, I had already wasted about 45 minutes of my lunch break. For a place that charges premium prices for coffee, the customer service was severely lacking. The coffee itself was mediocre and definitely not worth the hassle or the price. I left feeling frustrated and disappointed. Based on this experience, I can’t recommend this location. They really need to improve their staffing, communication, and overall approach to customer service.
… moreAlison Adams
My boyfriend & I went by this location this morning to use our b1g1 coupon. When we got our drinks I immediately noticed there were huge ice chunks in my smoothie. I took a drink and could barely get anything through the straw. The consistency was that of a slushee or worse. Upon throwing my drink out my boyfriend had a few sips of his drink when he took another he said oh my god this is horrible. I was like what’s wrong with it. He said try it. I go and try his drink. It tasted like straight chemicals. He had an iced latte. We aren’t sure what happened to the drink but it was so horrible we had to throw it away as well. This location is normally pretty good and it sucks that now there is yet another scooters location I have to avoid because they CANT MAKE DRINKS RIGHT. Which is the absolute bare minimum of the business. Good grief!
… moreautumn rusk
they were not very friendly slammed the door on my face and i had found a bug on top of my drink now two times
… moreJason Nguyen
Unfortunately, I will not be returning to this Scooter’s coffee location. Customer service was very poor today as I ordered on the app for large strawberry vertigo with whipped cream. I got the drink but was made incorrectly and have asked to be remade but the employee had a nasty attitude when orders go wrong. After I got the replacement drink, the employee decided to aggressively handed me the drink which that was unappealing for that interaction. If you cannot handle orders that was made incorrectly noted on the app and have poor customer service then take your money elsewhere. Highly recommended do not go to this location!
… moreTim Hobbs
This scooters taste like your kids making coffee for the first time for you on Mother’s Day. You drink it cause they tried (and you paid). 90th and 370 is leagues above this one, taste and professionalism.
… more