BDM
At about 6pm on Friday, March 7th I went to Schlotzsky’s in Santa Fe. I have eaten here 3 times previously and it was a delicious meal. Tonight I found a long hair in my small deluxe sandwich. It was so bundled up and thoroughly inside the sandwich that it seemed almost as if placed there. I told myself that was a ridiculous thought, and that it is entirely possible for a stray hair to land in a meal. I knew it wasn’t mine due to how embedded in the sandwich, the length of it and how tangled up it was. It was so tangled it didn’t appear to have fallen in off of a persons scalp. I have a really tough stomach and so I looked over my sandwich, and satisfied that it was ok, I finished my meal. Though, I’ll admit, I struggled a bit with, but I’d paid $22 for my meal and a Cinnabon , and I was starving as I had not eaten since 8am.
I had gotten a Cinnabon roll for dessert. I cut into the roll as I brought the piece to my mouth I saw a piece of plastic in the icing. I thought at first it was the straw wrapper. I looked closer and saw it was a piece of plastic wrap.
At that instant the hair seemed less innocent.
Had a child eaten that roll they could have choked. I bought a sandwich from this same location two weeks ago that I DID take to my daughter and grandson.
This is unacceptable, it is abject carelessness, and it is dangerous.
I wanted to warn others, and I will be reaching out to the owners.
… moreTrey White
Haven’t been a Schlotzsky’s in a long time, food is always really good here they have a Albuquerque turkey sandwich that has turkey and green chili it’s really good. They also have a green chile bread that’s really good. The only bread they have at this store for the large sandwich is sourdough. Schlotzsky’s is a little bit on the expensive side and I think that’s why I don’t go there a lot but it is really good.
… moreRobert G
I got the Beef and guacamole sandwich, it was real good. Great customer service. The woman there gave me a free side of au jus dipping sauce. Good location off of Cerrillos rd. In Santa Fe, NM
… moreSavanna Leyba
Everything was great at Schlotzsky’s! We always do the big deals of the year! Like the buy one get one ! Etc.
… moreRosy Enriquez
Not only did they forgot my salad in my order but when I went back they gave me a nasty salad all rotten. I ordered today 12.19.23 @ 9pm. Not very welcoming service. $53.00 for bad food and service.
… morePatrick Fisher
I used to love Schlotzsky’s, so when I moved here I was super excited to know there was one here. Not very impressed about waiting 10 minutes to ask for a box, no one came to the front even after opening the door several times to set off the bell. When I told the guy when he finally came out he said he was at the drive thru. I was watching the drive thru and no one was there and there were two customers in the entire place including myself. Empty restaurant no but somehow no time to clean up at 5pm on a Saturday? No wonder there’s no one here.
… moreFrances Martinez
It was good, the broccoli and cheese soup was delicious. One staff member either was tired or just not friendly, but the older lady that worked the front was nice.
… moreGumster1001
Good food but the owner really needs to step up to maintain the facility. It is literally falling apart. Booths are ripped and not maintained, ceiling looks moldy and dirty, lights are falling out of the ceiling and missing covers, things are missing from the walls and the paint is chipping. Poor ownership practices.
… moreLydia VanOrman
Only issue was I ordered Flatbread Pizza and received regular. It was a to-go order so I didn’t realize until I got home.
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