
Sarpino’s Pizzeria, located in the vibrant Chicago neighborhoods of IL, offers an extensive menu of fresh, authentic Italian cuisine. Their specialty is the New York-style pizza, made with hand-stretched dough and a variety of mouthwatering toppings. Sarpino’s also delivers a selection of sandwiches and salads, ensuring there’s something for everyone to enjoy. With an easy online ordering system and prompt, free delivery, Sarpino’s is the ideal choice for a quick and satisfying meal, open late 365 days a year.
Pizza & casual Italian food from a no-frills counter-service chain that also offers delivery.
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Reviews
I order the same thing every time I go there and tonight she got my order wrong. When I noticed it was incorrect, I went back into the restaurant to inform her and she refused to own up to it or even apologize. Instead she insisted that I said something totally different, which was 100% not the case.
All of the young men there who have taken my order in the past know it very well. It doesn’t change. This young woman was just clearly off her game tonight and wasn’t able to leave her crap at the door. I wasn’t going to write a review, but after I saw her and another employee laughing after speaking to both of them about the mishap, I’d come to the conclusion that the issue would not be resolved and I would no longer be able to spend money with this business.
Like I said, when dealing with the other employees at the Lake St location, their service is very easy going and amicable. This young lady seems to be the only one doesn’t mind having “I don’t want to be here” written all over her face.
Eventually, the manager, Joseph, spoke to me in an extremely dismissive and disrespectful manner, saying, “What do you want me to do?” He then claimed that the delivery driver had arrived at the building lobby and that I did not answer my phone.
To verify this, I personally went down to the front desk immediately. I can confirm without any doubt that no delivery driver came to the lobby, nor did anyone attempt to contact me. The information I was given was false.
This experience reflects a complete lack of professionalism, honesty, and basic customer service. Being misled for hours and then spoken to with such impudence by a manager is unacceptable.
I expect this issue to be taken seriously.
A late night pizza with friends found us at this local gem .
José was understanding as he went through menu options for food sensitivities. He was very helpful.
The pizza crusts were a perfect blend of soft and crunchy.
Call me surprised.