Debbie Hill
The quality of food and the customer service at this location is poor. I ordered take out and had someone pick it up. When I received my food it was not prepared the way I ordered it on the app. I tried calling the restaurant and of course the phone just rings and rings and it finally goes to a voicemail that is full. If you want the Sarku food that you have come to enjoy and love visit a different location. At least if you have a problem, you can get it resolved.
… moreMarie Isabelle
I am utterly disappointed by my visit to this particular Sarku Japan location. The service was a complete animalistic experience from the consistent quality I’ve experienced at other franchises.
I watched as an employee tried to sell pre-prepped food that had been sitting on the counter, telling me “it’s already made and there’s nothing we can do.” When I was forced to order another food item, I was once again forced to take my own tray from their cooking station after they “heated” the chicken for my food, they insisted was “company standard.” WHICH IS NOT
This is absolutely not how Sarku Japan operates. The combination of pushing old food and making the customer perform part of the service is lazy and unprofessional. I will not be returning to this specific location and would advise others to visit one of the many better-run franchises. A terrible experience.
By the way the portions ARE WAYY SMALLER than other stores… would highly recommend to stay away from the Chicken bowl that is half of the price of a bento or Teriyaki with less than a quarter of the portion normally served
… moreSamuel Shiao
Decent option for price and speed, although I found it a little stingy that fried or brown rice costs extra for the teriyaki bowls. Taste was pretty good and service was quick if a little disorganized. Not bad, would come again if I were wanting a quick bite.
… moreKaren Mohr
My 1st time here and I’m not impressed. 3 guys standing around while the sushi guy is working his tail off. They give you a number but then they don’t call the number? Too slow. I will not be back! It wasn’t even that busy!
… moreBridget Edwards
Hi – I had the spicy tuna roll. The tuna tasted fresh – as I had expected, being that I might have been the first customer of the day. So everything was fresh. But it was the texture of the rice that threw things off for me. I wasn’t expecting the rice to taste so bland, and even though tightly rolled, it still lacked the density I am accustomed to. I’ll be back to try other items. The young men were friendly and efficient.
… moreAlejandro
I only got 6 shirmps and a couple pieces of meat for the price this is outrageous. I was a long time coming customer but with this i’m out. Keep being stingy and you won’t have any more customers ✌ This is all the meat I got. This is unbelievable I know cheaper places that give more won’t see me again
… moreJasmine Daley
I order one shrimp tempura roll. It took 20 minutes. After 20 minutes my food still came out cold. Wasabi was not fresh at all. TERRIBLE EXPERIENCE. Workers were rude and dismissive. Food barely met mediocre standards. I will never come back. Definitely won’t refer anyone to eat here.
… moreChristopher
I ordered a chicken/shrimp platter from here a few weeks back, while I was eating tasted a spoiled piece of chicken in my food. I instantly threw it out.
Months later, I moved back to Wheaton so I decided to give them another try yesterday. Food tasted okay (food usually tastes mid) however I only ate half and stored the rest in the fridge. A day later, my fridge is starting to smell like old/spoiled chicken. I know for sure that if I eat here often, I will eventually become ill or catch food poisoning
… moreAdMan The “ATLR” Lab Rat
Order delivery delivery Came via door dash within an hour, which At 6:30 p.m. is perfectly fine. Where did the shrimp enter box of noodles from and we didn’t get any wasabi or pickled ginger to go with the California rolls We also did not get any chopsticks however the metal box I’ll be a little greasy was very very fulfilling and she was very very happy with it. We also got the beef teriyaki with noodles and a chicken teriyaki with noodles now the chicken teriyaki is like dark meat thighs probably and it’s a little on the greasy side The beef came kind of staken style which is not so greasy a little on the greasy side but it’s with noodles and both with some cabbage neither one with chopsticks but we did get a fill of little soy sauce packets and some cereal sauce packets and some sort of teriyaki sauce that the top of the container but I’ll be a bit it’s it’s enough for tonight’s dinner and then tomorrow’s lunch as well for work and what’s worth ordering again probably once every two weeks or a month easily It’s a little in the pricey side but the food tastes fresh We also got that vegetable spring rolls and they’re nothing right home about but they’re still tasty Hope this helps
… moreAbby May
Food portions are inconsistent. Customer service is meh.
Service: …
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