Address and Contact Information
Address: 1501 W Historic Hwy 66, Gallup, NM 87301
Phone: (505) 722-6240
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Sandra’s Place | Visit Gallup
Sandra’s Place (formerly known as The Plaza Cafe) has been a local favorite for over 20 years. Sandra has run the restaurant for 18 years and bought the …
Sandra’s Place – A Cozy Cafe Experience on Historic Route 66
Discover Sandra’s Place, a trendy cafe in Gallup, NM, offering delicious comfort food, great coffee, and a welcoming atmosphere perfect for any meal.
Sandra’s Place – 1501 W Historic Hwy 66, Gallup – Full Menu and …
Welcome to Sandra’s Place – 1501 W Historic Hwy 66, Gallup, NM, 87301. Low prices, excellent and prompt service. We are waiting for you!
Reviews
Rob
Great quaint breakfast and coffee diner for your traveling needs. Along historic route 66 it’s a great atmosphere and customer service friendly secret. And the bathroom is accessible and clean. Nest and nice with affordable prices.
… moreCrissy “Pinky” Jones
The food was good while still hot but due to the extreme cold, it cools down quickly. This note I assumed was there for summer reference but no, it like the A/C is in year round. Even the hot water wasn’t working in the restroom, the heat that’s supposed to come from the hand dryer was freezing. Good place to go for an affordable bite. Take a jacket to eat it, uncomfortably.
… moreJoyceline Gmtn
I recently read some reviews for this place and decided to have breakfast here. The prices are reasonable for what you’re paying for, but I had high expectations for the taste of the food.
We ordered biscuits and gravy with sausage and egg, a 2-egg meal with hash browns and bacon, 2 pancakes, and a diet coke with hot tea. The biscuits and gravy were very bland, as if there was no flavor in them. Sometimes when I eat out, the gravy is delicious with little pieces of sausage, but there was none here. The bacon was well-cooked, but the pancakes were good and not too sweet. The presentation of food looks great, but wasn’t so great.
The service was poor and did not feel welcoming at all. I got my hot tea with a torn bag, no spoon, and 2 honey. I tried to wave down the waitress, but she overlooked our table. We were given food with no silverware and I had to be more direct. It is a tiny cute place, but not really worth the time if you’re hungry and love the quality of food.
This area is not wheelchair accessible/ friendly. There is a tight door entrance.
… moreWe ordered biscuits and gravy with sausage and egg, a 2-egg meal with hash browns and bacon, 2 pancakes, and a diet coke with hot tea. The biscuits and gravy were very bland, as if there was no flavor in them. Sometimes when I eat out, the gravy is delicious with little pieces of sausage, but there was none here. The bacon was well-cooked, but the pancakes were good and not too sweet. The presentation of food looks great, but wasn’t so great.
The service was poor and did not feel welcoming at all. I got my hot tea with a torn bag, no spoon, and 2 honey. I tried to wave down the waitress, but she overlooked our table. We were given food with no silverware and I had to be more direct. It is a tiny cute place, but not really worth the time if you’re hungry and love the quality of food.
This area is not wheelchair accessible/ friendly. There is a tight door entrance.
madalynn sandoval
Formal Complaint Regarding Order Refusal and Unprofessional Conduct
I am submitting this complaint regarding a recent experience with Sandra’s Place involving an incorrect food order and the refusal by management to correct the issue.
While traveling through the area, we chose to support a local establishment rather than a chain restaurant. We placed a phone order for six handheld breakfast burritos as follows:
Three (3) potato, cheese, and egg
One (1) beans and egg
One (1) red chili bacon
One (1) green chili
All Handheld, no other words were used to mislead the order taker as handheld were requested and placed.
Upon receiving the order, it was clear that it had been prepared incorrectly. Only one burrito was ordered with beans; however, each burrito was provided with a side of beans. Additionally, two burritos were prepared “smothered,” despite the fact that the term “smothered” was never mentioned during the ordering process. Because of the added beans and sauce, the burritos were soggy and not prepared as handheld items as requested.
When we contacted the manager and staff to address the mistake, the staff member who initially took the order appeared apologetic. However, the manager running the kitchen refused to correct the order, remake the food, or offer any refund — not even a partial refund to account for the errors. Instead of taking accountability for what was clearly a miscommunication or kitchen error, the manager became argumentative and focused on defending her position of “Being right” rather than resolving the issue professionally. She spoken with anger, justifying her supporting reason and I advised her I was going to dispute the charge with my bank as the call was recorded and the transcript will be provided to the BBB for further Action.
The conversation was confrontational and lacked the professionalism one would expect from someone managing an establishment. Rather than offering a reasonable solution — such as remaking the burritos properly, rewrapping them as handheld items, or issuing a partial refund — the manager refused all requests and declined to take responsibility for the mistake.
We spent $78 on six burritos that were not prepared as ordered. As customers, we were simply seeking a fair resolution. A business should be willing to correct its mistakes and prioritize customer service. Unfortunately, that did not occur in this situation.
I am requesting that this complaint be reviewed and that the business be encouraged to address customer service standards, accountability practices, and appropriate management conduct. No customer should be met with argument and refusal when a clear order discrepancy has occurred.
I will get in contact with the owner to advise them how we were treated and what had happen to prevent others from experiencing what we experienced,
… moreI am submitting this complaint regarding a recent experience with Sandra’s Place involving an incorrect food order and the refusal by management to correct the issue.
While traveling through the area, we chose to support a local establishment rather than a chain restaurant. We placed a phone order for six handheld breakfast burritos as follows:
Three (3) potato, cheese, and egg
One (1) beans and egg
One (1) red chili bacon
One (1) green chili
All Handheld, no other words were used to mislead the order taker as handheld were requested and placed.
Upon receiving the order, it was clear that it had been prepared incorrectly. Only one burrito was ordered with beans; however, each burrito was provided with a side of beans. Additionally, two burritos were prepared “smothered,” despite the fact that the term “smothered” was never mentioned during the ordering process. Because of the added beans and sauce, the burritos were soggy and not prepared as handheld items as requested.
When we contacted the manager and staff to address the mistake, the staff member who initially took the order appeared apologetic. However, the manager running the kitchen refused to correct the order, remake the food, or offer any refund — not even a partial refund to account for the errors. Instead of taking accountability for what was clearly a miscommunication or kitchen error, the manager became argumentative and focused on defending her position of “Being right” rather than resolving the issue professionally. She spoken with anger, justifying her supporting reason and I advised her I was going to dispute the charge with my bank as the call was recorded and the transcript will be provided to the BBB for further Action.
The conversation was confrontational and lacked the professionalism one would expect from someone managing an establishment. Rather than offering a reasonable solution — such as remaking the burritos properly, rewrapping them as handheld items, or issuing a partial refund — the manager refused all requests and declined to take responsibility for the mistake.
We spent $78 on six burritos that were not prepared as ordered. As customers, we were simply seeking a fair resolution. A business should be willing to correct its mistakes and prioritize customer service. Unfortunately, that did not occur in this situation.
I am requesting that this complaint be reviewed and that the business be encouraged to address customer service standards, accountability practices, and appropriate management conduct. No customer should be met with argument and refusal when a clear order discrepancy has occurred.
I will get in contact with the owner to advise them how we were treated and what had happen to prevent others from experiencing what we experienced,
Denny Jueves
Was simply looking for a quick breakfast in Gallup before getting back on the road to Shiprock & Farmington. Definitely not an impressive looking building from the outside but pretty ‘homey and mini-dinerish’ on the inside. I found out later that the owner-operator was running the show inside the place and her name was of course, Sandra…
To sum up things, the food was top-notch, servers were all good & personable, the place was clean, and half full of locals as far as I knew. I ordered the chorizo and eggs W/2 tortillas which was cooked to order. Superb meal and good value. Will stop here again…
Bottom Line: 9.2 out of 10
… moreTo sum up things, the food was top-notch, servers were all good & personable, the place was clean, and half full of locals as far as I knew. I ordered the chorizo and eggs W/2 tortillas which was cooked to order. Superb meal and good value. Will stop here again…
Bottom Line: 9.2 out of 10
Tyler Thomas
Very expensive food established. Very poor to little to none professionalsm from the servers to the kitchen staff. Very vulgar and explicit language coming from the kitchen staff about partying and drinking. I had the worst experience here at this sandra place. Servers were ignoring customers and just talking in the back. I advise to not eat or spend your hard earned money here, especially at our current economy. Please be caution.
… moreTee Yo
The green chile ham burrito was delicious! Very tasty, chile mild but good. For under $8 it’s absolutely worth it, they are pretty big! I will be back for sure and try other stuff! Yummm!!
… morePaul Vegasphotoman
Ignore the outside looks and enjoy the great breakfast and customer service!!
Coming down route, 66 lots of businesses were closed.But this little hole in the wall place had killer reviews…. so we had to check it out … and boy… we were not disappointed.!!
It was super good!
You know when you see big farm worker guys that need a hearty meal eating there… That you will get plenty of food! At the right price..
Sandra was there.. her chef made us the best biscuits and gravy.. and chicken fried steak with eggs!! Yum!!
I can.
Not say enough about the server.Unfortunately I can’t remember her name but she was a real hospitable personable person With a great sense of humor!
… moreComing down route, 66 lots of businesses were closed.But this little hole in the wall place had killer reviews…. so we had to check it out … and boy… we were not disappointed.!!
It was super good!
You know when you see big farm worker guys that need a hearty meal eating there… That you will get plenty of food! At the right price..
Sandra was there.. her chef made us the best biscuits and gravy.. and chicken fried steak with eggs!! Yum!!
I can.
Not say enough about the server.Unfortunately I can’t remember her name but she was a real hospitable personable person With a great sense of humor!
Michael Spinello
Sandra’s Place in Gallup is a must-stop! The food was absolutely awesome—packed with flavor and served in huge portions that left us more than satisfied. The staff was incredibly friendly and attentive, making the whole experience feel welcoming from start to finish. Highly recommend this spot if you’re in Gallup or even passing through!
… moreNBae
I went to this place on my trip to arizona seeing the good reviews and was not disappointed! Small little shack with great atmosphere and funny signs to read while you waited. Service was fast and attentive. All the food was amazing, there wasn’t anything we had there that was bad. The highlight for me was the chicken fried steak, real nice and crispy on the outside, melted in your mouth and was perfectly seasoned. The eggs were also amazing, as the omelette they were thin light and fluffy and overeasy they were cooked to perfection and the yolk was rich with great flavor. The coffee and hot chocolate were excellent. The value for what we paid and what we got was also fantastic. If you’re ever in Gallup and need a place for breakfast this is the place to go!
… more