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Reviews
Stephanie
The hotel is great. Nice clean rooms and bathrooms. The front desk staff was excellent. Unfortunately, I had a horrible experience at the restaurant. Never again, will I go there. The bartender Sally, (older lady with red hair) was extremely rude. I ordered the blackened salmon. The food had no seasoning. The cauliflower looked burned, the potatoes looked old, the plate looked it had been sitting there all day. The food was just disgusting. I was very polite, when I informed the bartender that I didn’t want it. I literally took a bite out of the salmon and potato. I decided I wasn’t going to eat it and wasn’t going to pay for it. Once I informed her of that, she said that eight people had ordered it for the day and they loved it. I explained to her, regardless of whoever liked it, I didn’t. The food looked gross. Instead of just taking the food back, she tells me that I’m not used to good food. What does that even mean ? I even asked her “If I had done something to her” ? When I paid for my drink that I ordered, (which was good) she slammed the payment book on the bar. Then she started saying something about me leaving a tip, she stopped talking and rolled her eyes. Why would I tip her ? I usually don’t complain about bad service because it’s someone’s lively hood. My first job was a server, I’m very aware on how customers should be treated. Especially at restaurant. But she was beyond disgusting. The only reason I gave it two stars was because of the front desk staff and rooms. It would’ve been five but the bartender made my first night at the hotel a horrible experience. I was still hungry after that and went to Chili’s thirteen minutes away in the cold. It’s unfortunate that I had to deal with the “Sanctuary bartender”.
… moreanthony klug
Ordered the cheeseburger. And It was not so great. The tomato was on the bottom of the plate underneath the bun. The burger was charred. And the lettuce… well see for yourself. The service was sub par. The bartender really had no desire to be there. And it showed in her face and body language. It is however located in the lobby of the hotel. That’s the only reason I gave 2 stars
… moreDenise Drake
The waitress/barmaid was very nice, she was the only person…food was very, pricey, but good.
… moreEric Martinez
I was highly impressed with the food. I ordered the Voodoo pasta and it was amazing. Highly recommend. I was passing through Ohio enroute to Colorado and this meal will have me wanting to come back. On top of the meal being delicious the presentation was immaculate. Good job Chef!
… moreAnna Vogelgesang
Our meal was way too expensive. We had the prime rib, which was $40 each and included dessert, potato, veggie, and a side salad. The meat was under seasoned and tough. It was supposed to be medium rare and my boyfriends was supposed to be rare. Did not come out that way. The French fries were the best part of the meal. The dressing was store bought and nothing special. However, the low key environment let us have a great environment to talk and enjoy each other on New Years Eve.
… moreChris Noel
This restaurant/bar could be rocking and make a killing if it wasn’t for sour Sally the bartender. She is ruining this place. I don’t think she could provide worse service if she tried. She needs to find a job at a cemetery at night where no one will see her. She is so miserable and unfriendly and unprofessional. Absolutely terrible at her job. I will not stay at this hotel again as long as she is working there. Once i check in I don’t want to leave for dinner and drinks. Get rid of Sally. I wish I could give negative stars – Sally would get -100!!
… moreBryan Sandmann
The breakfast buffet is excellent. 4-5 types of fresh fruit, baked goods, scrambled eggs with or without additional items like spinach , sausage, cheese, bacon, onions…. depending on the day. Bacon, sausage, juice, yogurt, and more. As I said, it was good.
… moreJosh Shefferly
Ordered the NY Strip(good pink color): but no seasoning, the outside was burnt and that’s all you could taste. Threw 2/3rds of it away. Vegetables tasted like they had been sitting out for days..
… moreDarrell Semick
Nice place, need more tvs and food options. The newly renamed sanctuary (formally shulas) dbl tree in Independence has way better options. Still good though as I stay there at least once a month. Great staff and rooms, but not enough elevators usually only the main works front of building so plan to get your steps in lol.
… moreLinda Warnock
Sally was awesome, fixed me wonderful margaritas and the dinner was lovely blackened salmon on a Cesar salad so so good! A wonderful experience without leaving our hotel, woo hoo!
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