
Counter-serve place featuring Venezuelan arepas, empanadas & breakfast in contemporary surrounds.
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On my first order, I purchased the Dark Roast Beef, which is clearly advertised as vacuum-sealed. Instead, I received it hot, in a regular plastic container, and spilled inside the bag. This not only ruined the product but also showed poor food handling practices. When I called the store, the person who answered did not apologize or offer a solution, but rather justified it by saying they do not have a vacuum machine. That is not an acceptable response. If the restaurant does not have the proper conditions to sell a product as it is advertised, then it should not be offered in that form.
Unfortunately, the situation repeated itself today. Once again, my meat order arrived not vacuum-sealed. I had to drive to the restaurant personally to have it replaced. I was assisted by the manager on duty, Mr. Luis, who did apologize for the inconvenience, which I appreciate. However, it is still extremely disrespectful to the customer to consistently receive something other than what was ordered.
Additionally, I ordered guava tequeños, but I was sent cheese tequeños instead. This is further evidence of a lack of attention to detail and professionalism.
A restaurant is not only defined by its products but also by its customer service. I urge you to take immediate measures to ensure these issues are corrected, so that customers receive exactly what they order, in the condition that is promised.
The food took forever to prepare and when it was ready the waitress was too busy to hear the order ring twice for over 10 minutes because she was busy talking to the Uber Eats driver about politics.
Left without eating, won’t be going back.
My main dish was the beef soup which reminded me of a Haitian bouillon, really well seasoned meat down to the bone. The broth was very flavorful, not too salty but simple and rich.
The prices were very reasonable for everything, felt like we ate 4-5 dishes with two beverages for maybe $50, way more than enough food.
The entire menu looked good, I can’t wait to try other items on the menu next time.
I ordered a picanha cachapa, and it was unfortunately very disappointing. The cheese had a strange taste, the cachapa itself wasn’t good, and it became overly greasy from the picanha. The meat didn’t taste like authentic picanha, or at least not a good quality one.
When the bill arrived, the total for one picanha cachapa, one picanha bowl, and two cokes was $65, with an 18% gratuity automatically added without any notice. Who are you to say how much should tip? I understand if there were a lot of people for that table but really? Just 2 that even helped to clean up? You guys have a lack of respect for your customers when you do this.
Between the poor food quality, odd smell, and high prices, I won’t be returning. 100% not recommended.
Service was poor and took too long, brought iced lattes instead of hot coffee, and added a 25% gratuity without our consent even though the waiter never checked on us.
There were only two other customers, and we still had to stand up to ask for the bill and a to-go container. We loved the food but never coming back