
Low-key Italian restaurant chain serving housemade pizzas, pastas & traditional entrees.
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Reviews
While I arrived, two waiters were standing there having a personal conversation and did not acknowledge my presence at all. Once their conversation was done, one of them walked right by me and didn’t say a word nor make eye contact. Finally, another waiter said “if you are picking up, they’ll help you back there.” I was not greeted at all and the professionalism was non existent. A simple, “Welcome to Sal’s, will you be dining in or carrying out would suffice.” I worked in the food industry years ago and that is usually the standard greeting when someone walks into your establishment. Thankfully, the male at the counter giving me my order greeted me and was nice.
Not only was everything cold in our order but the pizza barely had cheese on it. None of the food except the wings were very appetizing. I have never ordered here before and I figured I would give them a try. I will never go back here and I would definitely rather grab pizza from Dominos down the street that is always hot, always fresh and never over $50 for my order for just two people. This restaurant was also pretty empty and I can see why business is slow.
The bread of the sub was completely soaked through with grease that you couldn’t even pick up the sub to eat it! Went right into the trash can! Not to mention that when you place a HOT SUB into an aluminum to go container, that it “SWEATS” due to it being hot, that it ALSO makes the sub soggy and inedible!
What a disappointment. Also, the pizza was overcooked and made the bottom of pie and crust “chewy”.
I probably will not be back to Sal’s and it’s a shame that they don’t take pride in both their name and their food!!! I guess there’s no quality control to check the food prior to sending it out to the customer.
After seeing and reading numerous bad reviews in the past 6 months to a year, it’s a surprise that they haven’t closed down!!
Maybe they should…. either that or revamp both their employees and quality control!!!
**If you look at the attached photo, you can clearly see that there are BELL PEPPERS on the sub as well as it’s basically SWIMMING in grease at the bottom of the container!!
The other night I ordered 10 wings and, for the first time, looked at my receipt. I was shocked to see I was charged $40.00 for 10 wings. When I called to ask why, I was told it was because I requested them “extra crispy.” Then I was basically rushed off the phone.
The next day, my wife called to place the same order. Coincidentally, it turned out to be the owner’s wife who answered. She quoted her $19.25 total and explained there was only a $2 upcharge for extra crispy — which makes the $40 charge the night before make absolutely no sense.
We have the entire phone call recorded on our home camera system, where she admits it was either a “glitch in the system” or blamed it on the girl who took the order. She offered a $25 gift certificate instead of a refund.
After that, I checked my bank statements (could only go back one year) and realized I ordered the same items over 27 times. Now I can’t help but wonder how many times I was overcharged without noticing — and how many other customers this might be happening to.
I was told I would get a call back about this situation. I’m still waiting.
Between the inconsistent pricing, excuses, and lack of accountability, this place has completely lost my trust. This whole experience feels dishonest and extremely unprofessional. I will not be returning.
I love their food, but I cannot give them five stars because their delivery game sucks. They are always messing up my orders, like forgetting the pasta with a Chicken Parm. They also forget the sides and rolls, which sucks because Rotellis never does, but I like Sal’s more. Come on guys. Always double check before you send out an order. That’s Pizza Joint 101.
I won’t be ordering from there anymore. Rotellis it is!
Overall, our waiter was friendly and on point, but the food was not, and the cleanliness of the table itself was good, but everywhere else was not (it was really unclean, especially the walls). Recommendation wise, I would not recommend this place to anyone because of the food and atmosphere, the waiter was fantastic though.