Chain teppanyaki grill serving steaks & seafood, plus sushi & a traditional Japanese menu.
Address and Contact Information
Address: 11502, 2709 Middlebrook Road, Germantown, MD 20876
Phone: (301) 972-9728
Website: https://www.sakurasteakhouse.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
I am writing to formally express my disappointment regarding an incident that occurred recently at Sakura Germantown MD involving a server named Victor.
I have been a loyal customer of Sakura for over 20 years. I dine at your restaurant regularly—at least three times a week—and I also frequently place delivery orders. Because of this long-standing relationship, I was extremely surprised and upset by the unprofessional behavior I experienced.
During my visit, Victor was rude and used inappropriate language toward me, including cursing. This behavior is unacceptable and does not reflect the level of service I have come to expect from Sakura over the years.
I value Sakura and have always enjoyed both the food and the service, which is why this incident was particularly disappointing. I believe this matter deserves serious attention, as such conduct can damage the reputation of a restaurant that many loyal customers trust and support.
I hope that appropriate action will be taken to ensure this does not happen again. I would appreciate a follow-up regarding how this issue will be addressed.
Thank you for your time and attention.
Sincerely,
I’ve been coming here for 20 years, and I just had my last visit. I moved to Florida a couple years ago and I was so excited to be back and pay Sakura a visit. Too bad.
The chef we got was a complete amateur, food tasted like garbage. He doused everything in so much soy sauce that it was the only thing I could taste in the whole meal. There were a couple of veteran chefs left, but you’ll be lucky if you get one. I’m so sad.
If you are thinking about visiting because of fond memories like I did, don’t ruin them by coming now. Savor the memory of that delicious food instead, because you probably won’t get it again.
We went there for a birthday celebration.
They have us seat on a 9 people unwashed table with wet chairs, mess up filthy carpet full of waste rice grains and drink from a broken greasy cup.
I never seen or encountered that in a US restaurant. The manager has been ghosted the entire dinner after facing the cruel reality.
The food was just fine we couldn’t really enjoy ourselves.
I usually tip well, above average but the service was one of the poorest
especially when we ate there… I will never recommend this place !!!
Tonight we ordered various hibachi items. Personally I had the filet and shrimp. Love the mixture of surf and turf. You have a choice of fried rice or white rice, and an appetizer (shrimp, mushrooms or chicken livers). You get the miso soup and a salad. The dressing is excellent. For dipping sauces you can get yum yum sauce or a ginger sauce. I prefer two orders of the yum yum sauce, but have had the ginger sauce in the past. Chef also cooks up vegetables, which is very good.
Chef is excellent. Checks each person to make sure they have the correct order and the temperatures of any meat orders. Fried rice is excellent and the “show” he puts on is a lot of fun for all kids and people of all ages. The server who is responsible for taking our orders and bringing drinks was very good. Quick to bring refills and clean empty dishes.
Overall a great experience. Love to eat here. Others in my party always have left overs, but not me. Too good.
Enjoy!