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Outpost of upmarket steakhouse chain known for sizzling, butter-topped beef in an elegant setting
Hours
| Friday | 12–11 PM |
| Saturday | 12–11 PM |
| Sunday | 12–10 PM |
| Monday | 12–10 PM |
| Tuesday | 12–10 PM |
| Wednesday | 12–10 PM |
| Thursday | 12–10 PM |
Address and Contact Information
Address: Columbia Center, 924-A-Senate Street Hilton, 924 Senate St, Columbia, SC 29201
Phone: (803) 212-6666
Website: https://ruthschris.net/columbia/
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Order and Reservations
Reservations: ruthschris.net
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Ruth’s Chris Steak House in Columbia, South Carolina
Our steak house is conveniently located downtown Columbia within walking distance of the State Capitol Building and Historic Congaree Vista.
Home | Ruth’s Chris Steak House
Since 1965, we’ve honored the same recipe for success that was created by our founder, Ruth Fertel: perfect steaks, warm hospitality, and good times that …
Ruth’s Chris Steak House – Columbia
Address: 924-A Senate Street at Hilton Columbia Center Columbia, SC 29572 · Phone: 803.212.6666 · Cuisine: Steakhouse · Dinner: 3 COURSE FOR $60.
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Reviews
Sam Hunte
Brandon was an excellent server. Food came out fast and hot and he even made recommendations on what to try. Food was well flavored and delicious. Parking is a pain at this location but the food and service are worth it. The bar is a good option of you don’t have a reservation but their table service is the best.
… moreMarcus Barnes
Took my wife for her birthday. The staff was amazing. They made her day extra special with the decorations on the table. I scheduled using the reservation on google or open table one or the other. But they called me to confirm which was great. I did not get a steak that i heard so many people talk about but our shrimp and salmon was cooked to perfection. The mashed potatoes and baked potatoe was not good. Mashed potatoes was watery an my baked potatoe was wet on the inside. But this did not stop us from having a good time. The meal for two people cost about $250. So if your cheap dont visit this resturant. Its very laid back and chill. They needed a band or someone playing the piano to really set the mood. 4 out 5 stars and i am happy I went.
… moreChyna Michelle Judah
I was really looking forward to dinner at Ruth Chris, especially since I chose to stay at the Hilton just to be close by. The experience ended up being disappointing. The bar area was extremely loud, so I moved to the dining room. Even there, I was seated right by the door, and the noise was still overwhelming.
The food missed the mark. The lobster mac tasted like sliced cheese, and the crab cakes had almost no flavor. The one bright spot was my server, Ally. She was kind, quick, and took great care of me. She deserves a full five out of five.
Unfortunately the overall experience was not worth the visit, and I will not be staying here again or returning to the restaurant.
… moreThe food missed the mark. The lobster mac tasted like sliced cheese, and the crab cakes had almost no flavor. The one bright spot was my server, Ally. She was kind, quick, and took great care of me. She deserves a full five out of five.
Unfortunately the overall experience was not worth the visit, and I will not be staying here again or returning to the restaurant.
Sherreigne 1
Going to Ruth’s Chris for Christmas was one of my gifts from my husband. I love a good steakhouse, and after my experience at Marcel’s in Atlanta, my expectations were understandably high.
Reservation
The waiting area assigned for guests was small and extremely noisy, largely due to the hostess staff gathering and having unrelated conversations. Making a reservation felt pointless, as we were not seated until nearly an hour after our scheduled time.
Dining Experience
Once seated, we were told the bread had just gone into the oven and that we would receive some once it was ready. However, we watched multiple surrounding tables receive bread while we did not. Our waiter, Chris, went missing, and we eventually had to ask another waiter for bread. When it finally arrived, it was underbaked—pale and doughy in the center—and clearly needed another 3–5 minutes in the oven.
We then experienced a lengthy wait for our entrées. When the food arrived, the presentation was extremely off-putting. One server explained that butter had splattered onto the rim of my plate and stated that it “wasn’t her fault.” Unfortunately, my $72 T-bone looked as though it had been served on a dirty plate. Simply wiping the rim before serving would have taken seconds and made a significant difference.
Additionally, my husband’s waiter promised to refill his drink but again went missing.
When the manager came to our table, he offered a very dry apology and essentially excused the poor plating as normal. Ruth’s Chris markets itself as an upscale dining experience. When guests pay premium prices, they expect premium service. Instead, we received less—less courtesy, less attentiveness, less quality, and no attempt at meaningful compensation.
We are typically very generous tippers, especially during the holidays, often tipping 40%. However, the only tip I could leave after this experience is this: better business practices are what keep customers coming back.
Unfortunately, we will not be returning.
… moreReservation
The waiting area assigned for guests was small and extremely noisy, largely due to the hostess staff gathering and having unrelated conversations. Making a reservation felt pointless, as we were not seated until nearly an hour after our scheduled time.
Dining Experience
Once seated, we were told the bread had just gone into the oven and that we would receive some once it was ready. However, we watched multiple surrounding tables receive bread while we did not. Our waiter, Chris, went missing, and we eventually had to ask another waiter for bread. When it finally arrived, it was underbaked—pale and doughy in the center—and clearly needed another 3–5 minutes in the oven.
We then experienced a lengthy wait for our entrées. When the food arrived, the presentation was extremely off-putting. One server explained that butter had splattered onto the rim of my plate and stated that it “wasn’t her fault.” Unfortunately, my $72 T-bone looked as though it had been served on a dirty plate. Simply wiping the rim before serving would have taken seconds and made a significant difference.
Additionally, my husband’s waiter promised to refill his drink but again went missing.
When the manager came to our table, he offered a very dry apology and essentially excused the poor plating as normal. Ruth’s Chris markets itself as an upscale dining experience. When guests pay premium prices, they expect premium service. Instead, we received less—less courtesy, less attentiveness, less quality, and no attempt at meaningful compensation.
We are typically very generous tippers, especially during the holidays, often tipping 40%. However, the only tip I could leave after this experience is this: better business practices are what keep customers coming back.
Unfortunately, we will not be returning.
Kyle Vick
We dined at this Ruth’s Chris location on the evening of 1/17, expecting a high-end, professional dining experience. Instead, our night ended with an emergency room visit due to a serious and preventable failure in allergen disclosure, food handling, and accountability.
Before ordering, we clearly informed our server that there was a nut allergy at the table. This was acknowledged. We relied on the restaurant—particularly one of this reputation—to properly guide us and disclose any dishes that contained nuts.
Despite this, my partner was served the sweet potato casserole without any disclosure that it contained pecans, a common and well-known allergen that is not visually obvious in the dish. After consuming the food, she suffered an allergic reaction severe enough to require immediate medical attention and an ER visit.
What followed made the situation even more concerning:
• The presence of pecans was never disclosed, despite a nut allergy being communicated
• After the allergic reaction was known, staff boxed the allergen-containing dish together with the rest of our food, causing cross-contamination
• Because of this, the entire meal had to be thrown away
• A second serving of the same dish—which we did not order—was brought to the table and encouraged to be eaten
• The situation was escalated to management, where accountability was notably lacking
When we later spoke with the General Manager, Justin Caldwell, the handling of the situation was deeply disappointing. Rather than acknowledging the failure to disclose a known allergen that resulted in a medical emergency, responsibility was repeatedly shifted onto us.
Mr. Caldwell offered a gift certificate worth roughly half the value of the meal and stated that the purpose of this certificate would be for us to “come back and correctly identify the allergen.” This implication was troubling, as we did disclose a nut allergy the first time, and the incident occurred because the restaurant failed to disclose that the dish contained pecans.
To further address the matter, we escalated the issue to corporate and spoke with Megan Cromwell, Director of Guest Relations. Unfortunately, she reiterated the same position as the general manager—maintaining that the restaurant was not responsible and again placing the burden on the guest rather than acknowledging the failure to disclose a known allergen that led to emergency medical care.
At no point was a full refund offered. Instead, both location management and corporate guest relations focused on technical distinctions and deflection, rather than the fact that a guest was sent to the ER due to an undisclosed allergen.
At a restaurant of this caliber, guests should not be expected to interrogate every dish for hidden ingredients after clearly stating a nut allergy. The ethical responsibility of a restaurant is to disclose known allergens, handle food safely, and take accountability when failures occur—not to minimize harm or suggest the guest failed to communicate correctly after a medical emergency.
This was not a minor inconvenience. It was a serious food safety failure, followed by dismissive and unfair handling at both the restaurant and corporate levels. Until meaningful changes are made to allergen disclosure practices, staff training, and accountability, I cannot recommend this location—especially to anyone with food allergies.
… moreBefore ordering, we clearly informed our server that there was a nut allergy at the table. This was acknowledged. We relied on the restaurant—particularly one of this reputation—to properly guide us and disclose any dishes that contained nuts.
Despite this, my partner was served the sweet potato casserole without any disclosure that it contained pecans, a common and well-known allergen that is not visually obvious in the dish. After consuming the food, she suffered an allergic reaction severe enough to require immediate medical attention and an ER visit.
What followed made the situation even more concerning:
• The presence of pecans was never disclosed, despite a nut allergy being communicated
• After the allergic reaction was known, staff boxed the allergen-containing dish together with the rest of our food, causing cross-contamination
• Because of this, the entire meal had to be thrown away
• A second serving of the same dish—which we did not order—was brought to the table and encouraged to be eaten
• The situation was escalated to management, where accountability was notably lacking
When we later spoke with the General Manager, Justin Caldwell, the handling of the situation was deeply disappointing. Rather than acknowledging the failure to disclose a known allergen that resulted in a medical emergency, responsibility was repeatedly shifted onto us.
Mr. Caldwell offered a gift certificate worth roughly half the value of the meal and stated that the purpose of this certificate would be for us to “come back and correctly identify the allergen.” This implication was troubling, as we did disclose a nut allergy the first time, and the incident occurred because the restaurant failed to disclose that the dish contained pecans.
To further address the matter, we escalated the issue to corporate and spoke with Megan Cromwell, Director of Guest Relations. Unfortunately, she reiterated the same position as the general manager—maintaining that the restaurant was not responsible and again placing the burden on the guest rather than acknowledging the failure to disclose a known allergen that led to emergency medical care.
At no point was a full refund offered. Instead, both location management and corporate guest relations focused on technical distinctions and deflection, rather than the fact that a guest was sent to the ER due to an undisclosed allergen.
At a restaurant of this caliber, guests should not be expected to interrogate every dish for hidden ingredients after clearly stating a nut allergy. The ethical responsibility of a restaurant is to disclose known allergens, handle food safely, and take accountability when failures occur—not to minimize harm or suggest the guest failed to communicate correctly after a medical emergency.
This was not a minor inconvenience. It was a serious food safety failure, followed by dismissive and unfair handling at both the restaurant and corporate levels. Until meaningful changes are made to allergen disclosure practices, staff training, and accountability, I cannot recommend this location—especially to anyone with food allergies.
Ny
I just left Ruth’s Chris, and while the evening started out well, the overall experience ended up being disappointing.
I ordered the lamb chops cooked medium, but only one of them was prepared to the correct temperature. When I brought this to the waitress’s attention, she offered to take the lamb chops I had already cut into and place them back on the grill to cook longer. That approach felt somewhat unhygienic and not in line with the level of service I expected.
When the lamb chops were returned, the outside was more cooked, but the internal temperature had not improved. A manager (or another waiter) came out to apologize and offered an alternative entrée, which I accepted and appreciated. However, both he and the waitress then asked if I would like to take the original lamb chops home. I found that suggestion inappropriate and somewhat offensive. If the food was not properly prepared for me to enjoy in the restaurant, I’m not sure why I would want to take it home.
After that interaction, the level of service noticeably declined. I have never sent food back at a restaurant before, so this was uncomfortable for me. At this price point, I expect the food to be prepared correctly the first.
I expected much more from Ruth’s Chris. Never again.
… moreI ordered the lamb chops cooked medium, but only one of them was prepared to the correct temperature. When I brought this to the waitress’s attention, she offered to take the lamb chops I had already cut into and place them back on the grill to cook longer. That approach felt somewhat unhygienic and not in line with the level of service I expected.
When the lamb chops were returned, the outside was more cooked, but the internal temperature had not improved. A manager (or another waiter) came out to apologize and offered an alternative entrée, which I accepted and appreciated. However, both he and the waitress then asked if I would like to take the original lamb chops home. I found that suggestion inappropriate and somewhat offensive. If the food was not properly prepared for me to enjoy in the restaurant, I’m not sure why I would want to take it home.
After that interaction, the level of service noticeably declined. I have never sent food back at a restaurant before, so this was uncomfortable for me. At this price point, I expect the food to be prepared correctly the first.
I expected much more from Ruth’s Chris. Never again.
Peter Joy
Went here for my birthday and it was an amazing experience. Before we even sat the hostess made it special by putting some birthday confetti on the table. Our server Ronnie did an amazing job on top of it getting refills for me and my mother. The food was so good 5 stars hands down
… moreAisha McKay
So I’m going to be very honest. I went twice within a few days. To celebrate my birthday. The first day I went it was a Sunday and the food was delicious. Everything tasted fresh and I was very pleased. However I went back again on Tuesday and had a very different experience. The sweet potato casserole was almost burned and my friend salmon was extremely dry. The service was impeccable both times.
… moreCat Miltenberger
I booked through OpenTable a party of four to celebrate a 46th birthday for a family member who had never been to Ruth Chris and all she’s talked about was dining at the restaurant. Our party of 4 included two business clients and this was on Easter with a 1:45 pm reservation.
We selected a wonderful bottle of Shiraz to start. We all decided to select the prefix menu and upgraded with a fillet & lobster tail which came with a choice of a salad or a gumbo. It also came with a choice of one side, which we also selected mashed potatoes, cream spinach.
We upgraded our steaks with topper adding a blue cheese crust on the filet and béarnaise.
Dessert choices: A mini dessert.
The table chose cheesecake and bread pudding (the bread pudding wasn’t even warm and it was gummy and cool).
The birthday girl selected the famous crème brûlée from Ruth Chris own house recipe.
The service was excellent.
Our server was Nathan. He was prompt and the request for the wine to be chilled slightly was brought table side. We started with our salads and everyone enjoyed the salads
(see pictures).
Our entrées arrived, the filets were room temperature though the plates were super hot. The lobster tail was overcooked and rubbery hard.
I was disappointed the prefixed menu was not a good choice.
Bread service:
The bread was undercooked not hot.
We had to ask to have a second basket brought and just as we were going to enjoy that basket of bread It was picked up and removed by another server assistant as she was removing our finished salad course.
I let Nathan know that the lobster tails were not up to par rubbery and cold way over seasoned and over salted. Nathan apologized and offered to replace them.
The “fresh lobster tails “arrived to the table once again over salted not as rubbery. I wasn’t going to ask to to have them replaced again.
I was trying to be fairly patient and yet wanted to be treated with a great dining experience with great food on this special occasion and did not received the Ruth Chris standard of service.
It seemed like the food had been pre-cooked and just being plated off the line.
The birthday guest couldn’t even eat her lobster tail, It was so bad. I waited till we got home which was an hour drive from Ruth Chris.
I called to talk to the manager this early evening. The manager and I discuss the experience. Ironically, he was one of the three managers that said hello at our table and said if you need anything to make your dining experience better do not hesitate.
Over the phone He did apologize after I told him the issues with the food.
I would have thought that he would have taken the time to offer to “make it right”, He unfortunately did not offer.
I spent well over $500 for the luncheon. He assured me he would talk to the back of the house and Let them know about the over seasoning, room temp steaks and sides. He assured me it would not happen again.
I know we will not dine again at Ruth Chris in Columbia, SC.
We will go to Halls Chophouse on our next visit to Columbia SC.
To say I was very disappointed is an understatement. We’ve actually had a better steak and lobster from a local steakhouse chain (Longhorns) in Aiken, SC.
Regards,
A Texas Foodie Steak Lover
… moreWe selected a wonderful bottle of Shiraz to start. We all decided to select the prefix menu and upgraded with a fillet & lobster tail which came with a choice of a salad or a gumbo. It also came with a choice of one side, which we also selected mashed potatoes, cream spinach.
We upgraded our steaks with topper adding a blue cheese crust on the filet and béarnaise.
Dessert choices: A mini dessert.
The table chose cheesecake and bread pudding (the bread pudding wasn’t even warm and it was gummy and cool).
The birthday girl selected the famous crème brûlée from Ruth Chris own house recipe.
The service was excellent.
Our server was Nathan. He was prompt and the request for the wine to be chilled slightly was brought table side. We started with our salads and everyone enjoyed the salads
(see pictures).
Our entrées arrived, the filets were room temperature though the plates were super hot. The lobster tail was overcooked and rubbery hard.
I was disappointed the prefixed menu was not a good choice.
Bread service:
The bread was undercooked not hot.
We had to ask to have a second basket brought and just as we were going to enjoy that basket of bread It was picked up and removed by another server assistant as she was removing our finished salad course.
I let Nathan know that the lobster tails were not up to par rubbery and cold way over seasoned and over salted. Nathan apologized and offered to replace them.
The “fresh lobster tails “arrived to the table once again over salted not as rubbery. I wasn’t going to ask to to have them replaced again.
I was trying to be fairly patient and yet wanted to be treated with a great dining experience with great food on this special occasion and did not received the Ruth Chris standard of service.
It seemed like the food had been pre-cooked and just being plated off the line.
The birthday guest couldn’t even eat her lobster tail, It was so bad. I waited till we got home which was an hour drive from Ruth Chris.
I called to talk to the manager this early evening. The manager and I discuss the experience. Ironically, he was one of the three managers that said hello at our table and said if you need anything to make your dining experience better do not hesitate.
Over the phone He did apologize after I told him the issues with the food.
I would have thought that he would have taken the time to offer to “make it right”, He unfortunately did not offer.
I spent well over $500 for the luncheon. He assured me he would talk to the back of the house and Let them know about the over seasoning, room temp steaks and sides. He assured me it would not happen again.
I know we will not dine again at Ruth Chris in Columbia, SC.
We will go to Halls Chophouse on our next visit to Columbia SC.
To say I was very disappointed is an understatement. We’ve actually had a better steak and lobster from a local steakhouse chain (Longhorns) in Aiken, SC.
Regards,
A Texas Foodie Steak Lover
Brenda Gray
Always had an amazing experience here but the last time the steak was over cooked. We sent it back but came out still overcooked. I was upset but figured it was pointless and just ate the overcooked steak. It was my birthday so I really wanted to enjoy a good meal but it was tolerable at best. The waiter made things better. It wasn’t his fault but still the manager never came over to apologize or to check on how things were (even after the issues with the steaks being overcooked). This was my go to place for celebrations, but next time I will definitely try somewhere else. Way too expensive for subpar meals. Unfortunately they have lost some business and I won’t be recommending to friends like I use to.
… more