

Casual chain with American fare, featuring burgers, a salad bar, cocktails & a convivial vibe.
Address and Contact Information
Address: 7385 Guilford Dr, Frederick, MD 21704
Phone: (240) 379-6415
Website: https://rubytuesday.com/
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Reviews
I ordered the 16-oz T-bone steak, a baked potato with shrimp, fried mushrooms, and a funnel cake. First, I’d like to address customer service. Upon entering, I felt that the person seating me lacked a welcoming attitude, which made me feel somewhat unwelcome. However, my server, Kelly, was a bright spot in my visit. She was friendly, knowledgeable about the menu, and proactive in ensuring my dining experience was enjoyable. Her attention to detail and willingness to assist truly made a difference.
Now, regarding the food: the fried mushrooms were served with ranch dressing and priced at $10.99. Unfortunately, I expected a larger serving and found that many of the mushrooms were quite small. While they were decent, I personally wouldn’t order them again.
The baked potato could have been served hotter, which made it challenging to fully melt the refrigerated garlic butter. On a positive note, the shrimp was delicious and well-flavored—I would definitely order that again.
As for the T-bone steak, I requested it medium-well, but I found it to be lacking in flavor and seasoning, almost like plain cooked beef. I had to add salt to enhance the taste, and I also found it a bit tough to chew.
On a high note, the funnel cake was exceptional—crispy on the outside, soft on the inside, and simply delightful. I would highly recommend that item!
Lastly, I noticed that the host at the front door seemed preoccupied with his cell phone as I was leaving, which detracted from the overall experience. A warm farewell can really enhance a customer’s impression.
Overall, I appreciate the effort your staff puts into service, and with a few adjustments, it could elevate the dining experience even more. Thank you for taking the time to read this feedback!
What truly made this experience stand out was the way he handled our children’s severe food allergies. This is something that is absolutely critical for our family, and Leonard approached it with the level of seriousness and care it requires. He took the time to ask detailed questions, verified every ingredient directly with the kitchen, and made sure we were fully informed before any food was brought to the table. His calm, thorough, and attentive approach gave us complete confidence that our children were safe, which is not something we take lightly.
The outstanding level of service we received regarding the allergy precautions was far beyond what we have experienced in the past. It was a clear and significant improvement from previous visits to this location. Leonard continued to check in at the right moments, kept our drinks filled, and ensured that everything was prepared exactly as requested, all while maintaining a professional and respectful presence.
Leonard delivered the kind of service that truly makes a difference for families like ours. His attention to detail and commitment to our children’s safety created an exceptional and reassuring dining experience. We are grateful for the care he provided, and because of his professionalism and dedication, we look forward to returning in the future