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Rosati’s Pizza serves signature Chicago-style pizzas, pastas, wings, salads, and sandwiches that offer high quality, value and flavor. With five generations of experience, every piece of every recipe is original, ensuring Rosati’s serves one-of-a-kind dishes from a one-of-a-kind family. As one of the oldest surviving family pizza brands in the U.S., the Rosati name has been firmly established in the city of Chicago and its suburbs. Generations have grown up with the brand and continue to spread it to every corner of the country. Transplanted Chicagoans all over the map have helped bring their favorite pizzeria to 150+ locations across twenty states.
Italian chain eatery featuring Chicago-style deep-dish pizza, plus pasta & sandwiches.
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Reservations: myrosatis.com
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NAPERVILLE 5TH AVE – Rosati’s Pizza
NAPERVILLE 5TH AVE. Back to Locations. Carryout/Delivery. Order Online Join Rewards. Address. 406 W 5th Ave., Naperville, IL 60563. Phone. 630-305-3500. Hours.
NAPERVILLE 95TH – Rosati’s Pizza
NAPERVILLE 95TH. Back to Locations. Carryout/Delivery. Order Online Join Rewards. Address. 1935 95th St., Naperville, IL 60564. Phone. 630-428-0400. Hours. Sun: …
Rosati’s Pizza | Real Ingredients for Real Chicago Style Pizza
Taste the tradition of authentic Italian flavor in every bite! We keep it real with fresh ingredients passed down through generations since 1964.
Reviews
Christina Georgios
I’ve been a regular Rosati’s customer for years, ordering at least twice a month, but this experience was by far the worst.
I placed an order for two thin crust pizzas and a coupon deal (pizza, wings, and a liter of soda for $39.99). The pizzas arrived 1.5 hours later (after being told it would be under an hour) and were thick crust, uncut instead of the standard thin crust I’ve always received.
The wings were another disaster. I requested bone-in (which the lady said she’d honor as a favor) and they arrived half-cooked, gooey, and literally swimming in Italian dressing. When I called to clarify, I was told that “Italian dressing” is their garlic Parmesan sauce – which is a stretch at best.
When I asked to speak to a manager (I believe her name was Sarah), she immediately got defensive. Instead of listening, she blamed me, saying Rosati’s has over 10 crust types and that I should have been “specific” about wanting traditional thin crust. I’m sorry, but when someone says “thin crust” at Rosati’s, that’s always been square-cut, traditional thin – not thick pan pizza.
Her “solution”? To note my account. No apology, no accountability – just an attitude. When I brought up the wings being undercooked, she snapped back that I was “complaining after she did me a favor” by honoring the coupon.
To top it off, she started the call by claiming this was my “first order” despite the fact that she greeted me by name when I placed it and I order regularly.
For the record: I wasn’t looking for a freebie. I tipped nearly half the bill upfront because I appreciate good service. What I expected was accountability and basic customer service, and I got neither.
After this experience, I checked their online reviews – and sure enough, they rarely go above 2 stars. Now I understand why. If this is the “management” representing Rosati’s, it’s no wonder.
… moreI placed an order for two thin crust pizzas and a coupon deal (pizza, wings, and a liter of soda for $39.99). The pizzas arrived 1.5 hours later (after being told it would be under an hour) and were thick crust, uncut instead of the standard thin crust I’ve always received.
The wings were another disaster. I requested bone-in (which the lady said she’d honor as a favor) and they arrived half-cooked, gooey, and literally swimming in Italian dressing. When I called to clarify, I was told that “Italian dressing” is their garlic Parmesan sauce – which is a stretch at best.
When I asked to speak to a manager (I believe her name was Sarah), she immediately got defensive. Instead of listening, she blamed me, saying Rosati’s has over 10 crust types and that I should have been “specific” about wanting traditional thin crust. I’m sorry, but when someone says “thin crust” at Rosati’s, that’s always been square-cut, traditional thin – not thick pan pizza.
Her “solution”? To note my account. No apology, no accountability – just an attitude. When I brought up the wings being undercooked, she snapped back that I was “complaining after she did me a favor” by honoring the coupon.
To top it off, she started the call by claiming this was my “first order” despite the fact that she greeted me by name when I placed it and I order regularly.
For the record: I wasn’t looking for a freebie. I tipped nearly half the bill upfront because I appreciate good service. What I expected was accountability and basic customer service, and I got neither.
After this experience, I checked their online reviews – and sure enough, they rarely go above 2 stars. Now I understand why. If this is the “management” representing Rosati’s, it’s no wonder.
Shannon Austin
Pizza was really good. The lady who took my order was very friendly and competent. However, when my pizza was ready another lady came out and seemed to think I wasn’t the one who ordered the food. Even though I was the only one in the restaurant. Eventually gave me my food and I left. Atmosphere is typical Chicago sports theme. After driving there, ordering, waiting nearly half an hour, all because online ordering wasn’t going through, they charged me a convenience fee.
… moreKing Arthur
Poor quality food, service dismal and not on time. Placed order at 3 to be done by 5; arrived at 5, finally ready at 545. They are putting a 3.99% fee on top of credit and ATM transactions though I’m thinking not able to on debit cards per state law.
… moreMarkuette Lewis
I order from rosatis al the time but it seems as if this location has the worse service, food & customer service. Everytime I ask for peppers with my pizza they charge me and I do not get them. I did not make it an issue until it keeps happening and no accommodations whatsoever so ever. I asked today to make sure they bring them on delivery and here it is again they bring nothing and I call the manager says he will notate my account for next time which does not sit right with me becusss there will not be a next time having to deal with this and no other times have been accommodated. My pizza has been cold on all occasions and I never complain due to the cold but this is getting out of hand and careless from this company. They do not care about giving good service let alone good food quality.
… moreAmy Gunther
We are big Rosati’s fans and have ordered from several western suburb locations, so we’re super familiar with how this pizza normally tastes. Tried this location since we were in the area for regular family takeout thin crust pizza. To say this pizza was dripping with grease is an understatement. Could barely detect the sauce. Taste was also VERY different from other locations, and not in a good way. Would not recommend. Super unfortunate as this spot would be convenient for us.
… moreOn C
DO NOT BUY HERE! Read all the reviews!! The worst experience of my life. I’ve been a Rossatis customer for over 8 years, and we’ve never had any problems at any of their stores, but this location was the worst, the manager yelled at me, saying that after “only 3 times before i order here” I wasn’t a customer, I ordered an 18″ thin crust pizza, and it took over an hour to deliver it.
She sent to me a completely different order, without even calling to ask if I wanted to change it. The MANAGER (whose kind of person shouldn’t be managing any place) decided to make the order the way she wanted. I received a small pepperoni thin crust pizza and a medium pizza, totally diferent and with a different type of crust that we don’t like and didn’t order. I called to ask what I didn’t want because it was even missing some toppings, and I told her I could return it since it wasn’t what we ordered and Here’s the craziest part of this bad experience:
The manager came to my house… She yelled at me, been agresive, rude and enastable telling me we hadn’t ordered thin crust, insane cz she is sending the small pizza in thin crust) We handed the order back exactly as we received it, and she took it, saying she would refund us but in a very rude way, It’s been three days, and she hasn’t returned a single penny.
To top it all off, if I call her and ask for a refund, she’s rude, aggressive, and refuses to give us our money back. They hang up, insult us, and yell, even though she took the order and we’re left without food and without our money. It’s a complete scam, it’s robbery. This store should be shut down because she scams others customers too and sends orders however she wants, If you don’t accept she steals your money.
Now, reading the reviews, it seems she’s used to doing this and is a very mentally unstable person to be so aggressive and come to your house to demanding you return the order without giving you your money back, yelling and being aggressive. It’s irresponsible and a terrible experience. ROSSATIS CORPORATION should take action because this is something she’s doing to the costumers, Rossatis and Rossatis costumers deserve better representation.
… moreShe sent to me a completely different order, without even calling to ask if I wanted to change it. The MANAGER (whose kind of person shouldn’t be managing any place) decided to make the order the way she wanted. I received a small pepperoni thin crust pizza and a medium pizza, totally diferent and with a different type of crust that we don’t like and didn’t order. I called to ask what I didn’t want because it was even missing some toppings, and I told her I could return it since it wasn’t what we ordered and Here’s the craziest part of this bad experience:
The manager came to my house… She yelled at me, been agresive, rude and enastable telling me we hadn’t ordered thin crust, insane cz she is sending the small pizza in thin crust) We handed the order back exactly as we received it, and she took it, saying she would refund us but in a very rude way, It’s been three days, and she hasn’t returned a single penny.
To top it all off, if I call her and ask for a refund, she’s rude, aggressive, and refuses to give us our money back. They hang up, insult us, and yell, even though she took the order and we’re left without food and without our money. It’s a complete scam, it’s robbery. This store should be shut down because she scams others customers too and sends orders however she wants, If you don’t accept she steals your money.
Now, reading the reviews, it seems she’s used to doing this and is a very mentally unstable person to be so aggressive and come to your house to demanding you return the order without giving you your money back, yelling and being aggressive. It’s irresponsible and a terrible experience. ROSSATIS CORPORATION should take action because this is something she’s doing to the costumers, Rossatis and Rossatis costumers deserve better representation.
Kris T
The so called “manager” Alex is unprofessional and does not care about the quality of the food coming from this establishment. To the owner “Abe” I feel bad for you, man. I’ve loved rosatis since I was a kid and this is the first time I’ve ever been disappointed. Clearly this place is going downhill. Just look at the other reviews.
My deep dish pizza had holes in the crust, so whoever made my pizza got lazy and patched it up with other pieces of dough. It was also half cut, lopsided undercooked & burnt all at the same time. Get that kid out of that kitchen.
… moreMy deep dish pizza had holes in the crust, so whoever made my pizza got lazy and patched it up with other pieces of dough. It was also half cut, lopsided undercooked & burnt all at the same time. Get that kid out of that kitchen.
Bill Pierson
This branch has gone downhill over the last year. I go there at lunchtime for slices. Recently I’ve experienced the following:
About a 20% increase in prices.
Additional increase for not using cash.
Lower quality of product, less sauce means less taste.
Crust (bottom) thinner and drier
Crust (pan handle) thinner and not doughy like it used to be, it was kinda like a breadstick.
No product at lunch time, only had cheese slices but had to pay full price like it had toppings. I was told they don’t charge for toppings.
Payment system not asks you for how much you want to tip, (For turning around and grabbing a slice)
I’ll still go there as it’s the better, most convenient place for a lunch time slice, just not very happy about it.
… moreAbout a 20% increase in prices.
Additional increase for not using cash.
Lower quality of product, less sauce means less taste.
Crust (bottom) thinner and drier
Crust (pan handle) thinner and not doughy like it used to be, it was kinda like a breadstick.
No product at lunch time, only had cheese slices but had to pay full price like it had toppings. I was told they don’t charge for toppings.
Payment system not asks you for how much you want to tip, (For turning around and grabbing a slice)
I’ll still go there as it’s the better, most convenient place for a lunch time slice, just not very happy about it.
Jelly playz
The owner there is absolutely unprofessional. I’ve seen her scream at a customer, and I’ve ordered rossatis ever since I was a kid at other locations. 4th time ordering here I ordered 1 pizzas thin crust half pepperoni half monster. And they decided to make it into two pizzas, not tell me before doing so, and after I demanded for them to give me a refund on the monster pizza as it was thick crust and I specifically said one pizza thin crust. They were rude over the phone, came to my house to take the pizza back the owner herself and was insanely rude. If you want rossatis order somewhere else but here.
… moreTAmeka Higgs
I came in for lunch today at 11:05 when I enter the gentleman was on his cell phone, taking a personal call and told me to wait a minute. He goes to the back and stays back there for six minutes. The cook came to the front and asked me was I being in service? I told him I needed to purchase something he told me I had to wait. I proceeded to leave get in my car and call to place. The order was on the phone for four minutes and then the gentleman proceeded to try to call me back three times while he was in the back taking a personal call. Poor service won’t be back.
… more