Rocky River Grille

  3.8 – 242 reviews   • American restaurant

Resort venue serving Southern comfort food & mason jar cocktails in a polished, loungelike setting.

✔️Breakfast ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out Rocky River Grille 28027

Hours

Monday5–10 PM
Tuesday5–10 PM
Wednesday5–10 PM
Thursday5–10 PM
Friday5–10 PM
Saturday5–10 PM
Sunday5–11 PM

Address and Contact Information

Address: 5400 John Q. Hammons Dr NW, Concord, NC 28027

Phone: (704) 455-8200

Website:

Menu Photos

Photo Gallery

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Reviews

Zachary Hicks
So I went there and payed $19.26 for my meal which is already overpriced for a burger and fries but that’s whatever. The next day they charged me a $28.15 tip when I did not leave a tip nor gave permission for them to add their own tip. Horrible business practice. Scammers basically. Whoever did that to me needs to be fired or the whole place needs to be shut down. I want my money back immediately. I’m disputing the charges right now.
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Lisa Verkuilen
Went to a music competition for the weekend. Completed the weekend looking forward to a nice steak dinner that was on the menu. Got to the restaurant and only got the lounge menu. Asked for steak that could have easily been prepared but no offer was made to make the steak that was offered on the regular menu. I got a hamburger.They did what was convenient for them not the customers. Spoke to the manager. The chef decided to reduce the menu to bar food. It was a major disappointment and they didn’t care.
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GorejusMamba
Came here for Mad Monster and didn’t want to leave to get food so my brother and I ate here. We both got the buffalo wings and they were some of the best wings I’ve ever had. Not to mention, the fries were *chefs kiss* my only complaint is the prices but it’s well worth the money, 10/10 would recommend.
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nathaliebaird
My daughter and I shared the 16oz Ribeye that was $62 with two sides. It was so tough. We ordered it medium rare. Luckily my husband pasta was delicious so we ate that. If I’m paying $62 I want my steak to be amazing.
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Bianca W., RN, BSN
Came to the Embassy for a staycation to relax & go to the spa. The Botanica Spa was nice but you can hear kids from the pool that’s connected so it was hard to really relax but LaToya was amazing. Tried to eat at the Rocky River Grille but the Bartender/Server named Eric H. was the absolute WORST. His attitude was nasty and condescending. He completely ruined my experience at this hotel for my staycation. He harassed me & seemed racist. He stated that he has been there for 10 years without any write ups, which is surprising bc I wonder how many other black people or people in general he has done this too. This hotel is too nice to have servers like him there. Thank you to the hotel receptionist Bobbi, hotel Manager Sharcori (not sure how you spell his name) and the Restaurant manager for listening to my concerns. Please replace him with someone with better customer service.
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Megan Smith
Juan was amazing. Offered solutions for every issue which occurred. Restaurant manager/ fill in “supervisor” or whatever was lacking however. Stale chips with an $11 appetizer… no apology… steak cooked Medium well when ordered medium rare to rare.. no apology. Didn’t even table touch. The most we saw the manager do was show a server how to place silverware on the table correctly, I guess that’s as far as his skill level ranged. Tip of the day, don’t send the main chef home and keep your back up on the day after Valentine’s Day or well ever. People expect better from $30+ priced steaks that could be incredible but again lacked by far. A free app and dessert isn’t suffice and doesn’t make up for a simple apology from a manager and/or “supervisor” as he was called. From one restaurant manager to another I am simply appalled. Our first visit the food impressed us and during a revisit you have lost my interest. I’m assuming many others who know The business feel the same way. Needless to say I expected more and once again want to thank Juan for being a great server and making us feel as welcome as possible and being extremely apologetic. It is in no way his job to do so, it is a manager or supervisor, so thank him once again for me or better yet, have your “supervisor” in the blue shirt do so.
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Christian Adams
I’m so sad. Had 2 prior good experiences. Tonight the drinks were good and so was the appetizer. Bugs started collecting around us as the meal was brought. Waitress explained them as leftovers from the Nascar fans leaving trash around the hotel. The food was not very good, but it took so long after we were done that the bugs started gathering on the plates. I stood next to the table to get them away from me. No apology no offer to move us. We brought to the manager’s attention who said it was unacceptable and would speak to the waitress. Possibly worst experience ever.
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Cynthia “CynRrrr” R.
So overpriced! Steak $75! A simple chicken dish was $40, and I’m going to New Orleans to a famous restaurant and their chicken dish is $30. But the fries were the best and the bartender was great. The chicken quesadilla was decent but nothing special.

Understaffed and no waitstaff on a Saturday night, but you can order at the bar and sit in the dining room. The beers on tap were great and we had a good time.
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Keith Quick
I am giving the restaurant 1 star not because of the food . It was great . What was not great was being asked to pay for our meal on our wedding anniversary in advance. That has never happened in the years we have had meals at Rocky River Grille . After asking for to go boxes the other lady who seated us asked if I was ready for my bill so clearly the lady working Saturday with dark hair was being selective in who she asked to pay in advance. The couple sitting next to us with 2 small children she did not ask them to pay in advance. We asked them if she did . Maybe when management finally returns my call they can explain to this long time Hilton Rewards member why I had to pay in advance . If they dont , I will ask someone at the Hilton Corporate Office .
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