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Address and Contact Information
Address: 7 Paradise Rd, Salem, MA 01970
Phone: (978) 745-2524
Website: https://rizzosroastbeefandpizza-salem.foodtecsolutions.com/ordering/home
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Menu – Rizzo’s Roast Beef & Pizza
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Reviews
novalie
From the second we walked threw the door & stepped up to the counter, the women at the counter made us Feel at Home, was absolutely wonderful to talk to, funny and very helpful. The food was made fresh and made to order, I had asked for the buffalo tenders extra spicy and they did a superb job. We also ordered the onion rings they are homemade and fresh & Crispy. My mom Ordered the Steak bomb & That was also Great.
We enjoyed absolutely everything about Our first time experience here. Thank you So much For making Our 1st time a Wonderful experience…
… moreWe enjoyed absolutely everything about Our first time experience here. Thank you So much For making Our 1st time a Wonderful experience…
Michael Trainor
Had an absolutely terrible experience here today. I called in my order just after noon and drove to pick it up. I confirmed my order with the staff, it was not yet ready which is fine, and asked if I could pay for it right then, which I did.
When my order was ready I confirmed what it was and left. I get home, open my order, and it is wrong. Not really a big deal, this happens. I did not want what they gave me though, and called them to let them know they gave me the wrong order.
This is where things got wild. I was told that my order was correct, and that I was wrong. Kind of weird. I then asked for either a refund or for them to send someone to deliver the right order. I was rudely told in a mocking voice that the customer was always right even though this was my fault. She then asked for my address and said they would deliver the right order right away. Fine.
An hour goes by and nothing. I call them back and the same lady answers and says she is going to have her manager call me. They had never sent anyone I guess, they just waited to see if I would call them? The manager calls me after like 15 minutes and holy cow he was unhinged. He borderline yells at me, tells me “they have the technology to confirm and verify my order and that I am wrong.” OK that is super weird to say, especially when I ordered by phone. I am pretty surprised to learn they illegally record customer conversations, but whatever, I know what I ordered and their illegal voice recording would confirm that they had made a mistake.
I am assuming he was just making that up, because when I told him they couldn’t record customers without their consent or without their knowledge he became irate and kept yelling “I know everything!!!”
He then walked that back and said that his employee of 5 years does not make mistakes.
Honestly just a totally absurd experience and not sure if I am being pranked or not given how outlandish the situation is.
I will not be returning, and they can deal with my bank when a chargeback is issued.
Lastly, the food was also overpriced and the chicken was dried out and stringy.
Edit: Updating given the owner’s response. We clearly disagree on what I ordered. I don’t really understand that since I know what I ordered and I know I confirmed it with you upon picking it up. As I mentioned, I was not going to spend another 25 minutes driving back, picking up food, and driving back home because my order was wrong. The cashier said they would send someone out to drop off the wrap and to pick up the food. I said great, that is a reasonable solution. She just never did that which is why I called back after an hour. She was also not polite, she was incredibly rude and kept blaming me. I am not updating the review to include the, unconsumed, sub – you can see in the background is my original review, and you can also see the timestamp on my computer. It was uneaten at the time of our consumption, and it is uneaten now, as clearly shown in the photo. Yes, I did take a single bite to see if I could eat it rather than call back and exchange it for a wrap. As I said earlier, it was very dry and stringy and, since it was not what I ordered I did not want it.
I think this clearly shows how unprofessional you are and that you are a liar.
I would avoid this place.
Edit 2: now he is just lying more and spewing nonsense. I leave a review when someone is absolutely horrendous. I’ve left like 3 others in my life and they are all like 3-5 years apart.
I won’t be engaging again, and won’t be deleting this review as you have asked.
… moreWhen my order was ready I confirmed what it was and left. I get home, open my order, and it is wrong. Not really a big deal, this happens. I did not want what they gave me though, and called them to let them know they gave me the wrong order.
This is where things got wild. I was told that my order was correct, and that I was wrong. Kind of weird. I then asked for either a refund or for them to send someone to deliver the right order. I was rudely told in a mocking voice that the customer was always right even though this was my fault. She then asked for my address and said they would deliver the right order right away. Fine.
An hour goes by and nothing. I call them back and the same lady answers and says she is going to have her manager call me. They had never sent anyone I guess, they just waited to see if I would call them? The manager calls me after like 15 minutes and holy cow he was unhinged. He borderline yells at me, tells me “they have the technology to confirm and verify my order and that I am wrong.” OK that is super weird to say, especially when I ordered by phone. I am pretty surprised to learn they illegally record customer conversations, but whatever, I know what I ordered and their illegal voice recording would confirm that they had made a mistake.
I am assuming he was just making that up, because when I told him they couldn’t record customers without their consent or without their knowledge he became irate and kept yelling “I know everything!!!”
He then walked that back and said that his employee of 5 years does not make mistakes.
Honestly just a totally absurd experience and not sure if I am being pranked or not given how outlandish the situation is.
I will not be returning, and they can deal with my bank when a chargeback is issued.
Lastly, the food was also overpriced and the chicken was dried out and stringy.
Edit: Updating given the owner’s response. We clearly disagree on what I ordered. I don’t really understand that since I know what I ordered and I know I confirmed it with you upon picking it up. As I mentioned, I was not going to spend another 25 minutes driving back, picking up food, and driving back home because my order was wrong. The cashier said they would send someone out to drop off the wrap and to pick up the food. I said great, that is a reasonable solution. She just never did that which is why I called back after an hour. She was also not polite, she was incredibly rude and kept blaming me. I am not updating the review to include the, unconsumed, sub – you can see in the background is my original review, and you can also see the timestamp on my computer. It was uneaten at the time of our consumption, and it is uneaten now, as clearly shown in the photo. Yes, I did take a single bite to see if I could eat it rather than call back and exchange it for a wrap. As I said earlier, it was very dry and stringy and, since it was not what I ordered I did not want it.
I think this clearly shows how unprofessional you are and that you are a liar.
I would avoid this place.
Edit 2: now he is just lying more and spewing nonsense. I leave a review when someone is absolutely horrendous. I’ve left like 3 others in my life and they are all like 3-5 years apart.
I won’t be engaging again, and won’t be deleting this review as you have asked.
tricia stokes
Pepper steak and cheese- got home and there’s no cheese but lots of grease and gristle – I don’t even think it was steak! $14.99 for food poisoning? NEVER AGAIN
… moreJasmine Wilton
Got a small steak & cheese pizza. Although it was pretty greasy it was still good. I can tell the difference from the way it was before though. Also, the price increase was very noticeable…BUT the lady at the counter was beyond friendly and asked what I thought of their food and etc. So for great customer service they get 5 stars. I’ll be back to try something else and give my final opinion on the change in food.
… moreLindsay N
My teenage son and some friends went in for dinner on New Years Eve. They had a great meal and the staff was so nice and friendly. My son also brought home a cheese pizza and it was delicious. One family member said it was “terrific” pizza and the other said “it was the best pizza around.” We will be going back and highly recommend!
… moreMelanie Soter
Just came here for the first time and we were very impressed. Got the buffalo tender dinner with waffle and regular fries, as well as onion rings. WOW! Really delicious, my favorite was the crispy tenders and the waffle fries, but the onion rings were perfect too. Will definitely be back!!!
Also, the restaurant inside is very clean, which we always appreciate.
… moreAlso, the restaurant inside is very clean, which we always appreciate.
Ryan Mulherin
Rizzo’s Roast Beef & Pizza Salem
Beef was excellent. Fresh, well prepared and flavorful. Roll needed to be griddled a little better but over all this was a really good beef.
I didn’t like the pizza roll but it’s not a big deal. I’ll get something else next time. And there will definitely be a ‘next time’. I recommend that everyone gives these guys a shot.
… moreBeef was excellent. Fresh, well prepared and flavorful. Roll needed to be griddled a little better but over all this was a really good beef.
I didn’t like the pizza roll but it’s not a big deal. I’ll get something else next time. And there will definitely be a ‘next time’. I recommend that everyone gives these guys a shot.
Barbara Puig
Our first visit to Rizzo’s Pizza was a very good experience! The pizza was absolutely delicious — crispy crust, flavorful sauce, and fresh toppings that tasted homemade.
The staff was warm, attentive, and genuinely kind. You can really feel the care they put into both the food and the experience. We’ll definitely be coming back!
Barby
… moreThe staff was warm, attentive, and genuinely kind. You can really feel the care they put into both the food and the experience. We’ll definitely be coming back!
Barby
Amy Weller
My partner and I LOVE Rizzo’s! The food is excellent, You can’t go wrong with anything on the menu but the rice bowls and pizza are our personal favorites. Atmosphere is so warm and welcoming with top notch service!
… moreJoel Martin
This place was recommended to me for their North-Shore Roast Beef Sandwich (Super 3-Way) let me tell you, you will not be disappointed. We also got a grilled chicken caprese sandwich and it was awesome! The staff are very friendly and helpful and the restaurant was very clean. I would recommend this place highly
… more