
Hours
| Monday | 11 AM–8 PM |
| Tuesday | 11 AM–8 PM |
| Wednesday | 11 AM–8 PM |
| Thursday | 11 AM–8 PM |
| Friday | 11 AM–9 PM |
| Saturday | 11 AM–9 PM |
| Sunday | 11 AM–8 PM |
Address and Contact Information
Address: 3200 N Spokane St #104, Post Falls, ID 83854
Phone: (208) 457-8158
Website: http://rivercitypizza.com/
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River City Pizza – Spokane, Post Falls, ID
Food Menu – River City Pizza
Locations – River City Pizza
Reviews
Bonus points: Owner reached out to me the following day to check in. Love that. And no bogus delivery fee or service fee like many of the others. Love that! Tipped extra for that.
The pizza itself is genuinely good, but the delivery and customer service have been a repeated problem for me (this has happened at least four times).
This most recent order was PAID IN FULL through the website. I clearly wrote “PLEASE LEAVE IT AT THE DOOR” in the delivery instructions because I was at work and driving home. The entire reason for the instructions was so the pizza could be left there and be ready when I arrived.
Despite that, the driver did not read the instructions, knocked repeatedly, and when no one answered (because no one was home), they took the pizza and left. This time, they never came back at all.
So now I’m left with a very simple question: what happens to my money when a prepaid order is never delivered? The order was paid for, yet I received nothing, only stress after a long workday.
When my husband called to ask about this, the person who answered the phone (Angela, I believe) was extremely rude, dismissive, and unprofessional. From the moment she noticed he was upset, her attitude became worse. There was no effort to help, no accountability, only attitude. She claimed there were “no notes in the system” and said they knocked and called, while I was driving home, which is exactly why the delivery instructions were there in the first place.
I understand that dealing with frustrated customers can be difficult. However, customer service exists to handle these situations professionally, especially when the mistake is clearly on the business’s side. Being rude is not acceptable, and paid orders should never be treated this casually. If management feels this review is too harsh, I strongly encourage them to listen to the recording of that phone call, if one exists. The tone and response will explain everything.
Because of the repeated delivery failures, the disrespectful phone interaction, and the complete lack of accountability for a paid order that was never delivered, I’ve decided to stop ordering here entirely. The pizza may be good, but it is not worth the repeated stress and poor treatment.
Finally, last Friday,I went to the microbrew next door and ordered pizza. What a great surprise. It has been way to long to taste great pizza. Well worth the price and feel I have a new go to spot for really great pizza. I’ll be back.
The Pizza was very nice looking, but the crust (regular) and sauce (marinara) were not very good and without the pineapple, I did not have the experience I was looking for at all.
I guess it’s back to Domino’s
My pizza was very flavorful and I enjoyed it. My kid got a bacon and chicken with white sauce (he’s autistic and very picky) he said it was “ok” but he ate the whole thing so that’s a thumbs up
Great price for 10 breadsticks.
I noticed they have calzones so that will be the next thing I try.