The eclectic menu has a Mediterranean slant at this small, airy bistro with booths & a bar.
Address and Contact Information
Address: 14 Spring St, New York, NY 10012
Phone: (917) 261-6593
Website: https://rintintinnyc.com/
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Order and Reservations
Reservations: flowcode.com
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Rintintin’s Flowpage
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Rintintin: A Charming Dining Experience in the Heart of Soho
Reviews
Had calamari and zucchini chips for appetizers
Paellas and steak for main course, drinks were good. Outdoor sitting , fun and friendly atmosphere.
Hostess was very nice to our party.
Waited 25 min for a table without rez
There were three of us, and we asked to sit outside. One small table was available, and when we asked if we could sit there, the manager asked if we’d be fine using just that one small table. We said yes, since that was the only table she offered us at the moment.
We ordered three drinks and four dishes. The first two dishes came out, and while we were eating, the table next to us became empty. When the remaining dishes arrived, our table had no space left, so our server placed them temporarily on the empty table beside us.
We politely asked if we could use that empty table just to hold the food, and our server said she would check with the manager. The manager refused. Later, a second server came to check on us and kindly said she would ask again — but the manager still said no. Then, a third server, seeing that our dishes were sitting on the empty table getting cold, also tried to help by asking again. Yet the manager refused once more, even though, by that time, there were four or five empty outdoor tables available.
Instead of helping, the manager came out, placed a “Reserved” sign on the empty table right next to us, and walked away without saying anything.
A few minutes later, the third server returned and asked if we were okay. We explained that if the table was truly reserved, we’d just like to know what time the reservation was so we could finish before then. She said she’d ask — but again, the manager said no and finally came to our table herself, visibly frustrated, asking, “What’s the problem?”
I calmly explained that our food didn’t fit on the table, and we simply wanted to know whether the next table was actually reserved. The manager sarcastically said “Soon” twice, then told us to clear some plates to make room. A moment later, as if realizing how unreasonable that sounded, she sighed, pushed the tables together herself, and said something like, “You agreed to use one table,” in a tone that made us feel as if we were being difficult customers.
What made it worse was seeing her inside the restaurant pointing toward our table and talking to a server, shaking her head as if we were the problem. She and another staff member kept glancing at us throughout the meal, making us very uncomfortable.
To be clear, we were never being unreasonable. We agreed to use one small table when all others were occupied. Once the next table became available and our food arrived, we politely asked to use the extra space — at a time when multiple outdoor tables were empty. Any professional manager could have handled this with empathy and common sense.
The food was excellent as always, and all three servers were kind, patient, and professional — they truly did their best to help us, and we appreciated that. But the manager’s behavior completely ruined what should have been another wonderful experience.
I brought a friend visiting from Korea — her first time in New York — and I was excited to take her to one of my favorite spots. It’s such a shame that this visit left us both disappointed because of one unprofessional manager.
The hostess/server Isabella (not sure of her name) had an incredibly rude and hostile attitude from the beginning. We were waiting for two friends who were about 10 minutes away, and I was fully planning to start ordering food for the table even before they arrived. I was aware we needed to order, and when I was about to do so I even asked her for a recommendation. Instead of helping, she abruptly told us we had to leave because our friends weren’t there yet.
She then literally told us to get up and leave and loudly announced in front of everyone that I didn’t need to pay for my wine, as if we had done something wrong. It was humiliating and completely unnecessary. We were polite the entire time and had every intention of ordering and dining there.
What made it even worse is that I genuinely cannot understand why we were treated this way. I don’t know if it was because we have an accent or what the issue was, but the way we were spoken to and thrown out felt incredibly disrespectful.
I’ve recommended this place many times before, but after this experience I’m honestly questioning whether I would come back. No guest should ever be treated this way in a restaurant.
visit!
We arrived at 6:00 p.m. without a reservation. While the hostess accommodated us, she made it feel like she was doing us a massive favor, emphasizing that we only had one hour because of a following reservation. Funny enough, it was the restaurant, not us, that couldn’t keep up with the pace of the meal.
The service was incredibly disorganized. We ordered three burgers, all requested medium. The waiter initially brought out only one burger and two sides of fries, having completely forgotten the other two. By the time the mistake was acknowledged and the remaining food was prepared, the flow of our dinner was ruined as we couldn’t even eat together.
When the forgotten burgers finally arrived, they were nowhere near medium; they were served rare. When my niece took a bite, it was clear the meat was raw. When we raised the issue, the manager was dismissive. She took the burger back to the chef and returned to insist it was “definitely medium,” despite it being visibly undercooked and raw in the center.
To make matters worse, we were charged for the full meal, including the burger that went back completely untouched. They offered a free dessert to make up for the situation, but after the poor food quality and the attitude, we didn’t want it. I chose not to leave a tip because management refused to take any real accountability. After being a long-time fan, I won’t be returning and wouldn’t recommend this place to anyone hosting out-of-town guests.