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At Red Lobster, we don’t just serve your seafood favorites—we serve an experience that makes you happy. That can’t-stop-smiling, pass-the-Cheddar Bay Biscuits kind of happy. We call it Reel Happiness. It’s the joy that comes when the lobster hits the table, the shrimp hits just right, and the butter’s perfect for double-dipping. Whether you’re celebrating a milestone or just indulging on any given day, every visit feels like an occasion even if there isn’t one. So pull up a chair, grab a biscuit (or three). We’ve got seafood, smiles, and good vibes. Come experience Reel Happiness at your Rochester Red Lobster.
Address and Contact Information
Address: 1515 W Ridge Rd, Rochester, NY 14615
Phone: (585) 663-8360
Website: https://www.redlobster.com/seafood-restaurants/locations/ny/rochester/1515-w-ridge-rd
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Reviews
JJ
12/31/2025
We have not been to Red Lobster in a long time. We got a fried flounder sandwich with hushpuppies, bay seasoned fries, and coleslaw, and grilled shrimp on skewers over rice with fresh cooked broccoli, a lobster tail and cheddar bay biscuits. All the foods were cooked perfectly, served hot… cole slaw was cold. All foods were very good quality and tasted great! Rachel, our server was friendly, professional and provided outstanding service. Our bar drinks were good.
The downside was no draft beer and some wet ceiling tiles were down in part of the dining room and the restrooms had water actively leaking from the roof. All this needs attention/repair along with torn upholstery on some booth seats.
Highly recommended for their food and great service!
… moreWe have not been to Red Lobster in a long time. We got a fried flounder sandwich with hushpuppies, bay seasoned fries, and coleslaw, and grilled shrimp on skewers over rice with fresh cooked broccoli, a lobster tail and cheddar bay biscuits. All the foods were cooked perfectly, served hot… cole slaw was cold. All foods were very good quality and tasted great! Rachel, our server was friendly, professional and provided outstanding service. Our bar drinks were good.
The downside was no draft beer and some wet ceiling tiles were down in part of the dining room and the restrooms had water actively leaking from the roof. All this needs attention/repair along with torn upholstery on some booth seats.
Highly recommended for their food and great service!
mars
Kathy provided the best dining experience we’ve had in a while! My husband and I don’t often go on date nights, but lobster fest got us out the house and Kathy made the entire night perfect, she was attentive, kind, friendly and professional! The food was great, coconut shrimp with dragon sauce is a fave and the cheesecake was delicious- but truly Would come back just to see her again!
… moreKim
I am writing to express my deep disappointment with the dining experience my husband and I had at your W. Ridge Rood location on September 5, 2025, at 2:48 PM. Our check number was 54685 – totaling $103.08.
While our server, Kathleen E (Kathy), provided exceptional service and showed genuine empathy, the overall experience was marred by the quality of the food and the conduct of the manager on duty.
• My husband ordered the Sailors’ Platter and a cup of Lobster Bisque. The corn was severely overcooked and inedible, and the bisque lacked any discernible pieces of lobster.
• I ordered the Salmon New Orleans. Though visually appealing, the dish was disappointing in flavor. The broccoli was overcooked, and the creamy shrimp sauce was overwhelmingly salty.
What troubled us most was the behavior of the manager on duty. She walked past our table and another table with Black guests, choosing only to engage with an older white couple about their experience. In today’s climate of heightened awareness around racial sensitivity, such selective engagement felt dismissive and inappropriate.
When we voiced our concerns to Kathy, she was kind and understanding, suggesting we should have spoken up sooner. However, when we addressed the manager directly as we exited, her response was a curt “I’m sorry,” which felt dismissive and failed to acknowledge the gravity of our concerns.
Alarmingly, both my husband and I experienced severe gastrointestinal distress at the same moment shortly after our meal. While we cannot definitively attribute this to the food, it added to our overall dissatisfaction and concern.
Given this experience, we are unlikely to return to Red Lobster. We hope you will take this feedback seriously and implement necessary improvements in food quality, staff training, and customer interaction.
… moreWhile our server, Kathleen E (Kathy), provided exceptional service and showed genuine empathy, the overall experience was marred by the quality of the food and the conduct of the manager on duty.
• My husband ordered the Sailors’ Platter and a cup of Lobster Bisque. The corn was severely overcooked and inedible, and the bisque lacked any discernible pieces of lobster.
• I ordered the Salmon New Orleans. Though visually appealing, the dish was disappointing in flavor. The broccoli was overcooked, and the creamy shrimp sauce was overwhelmingly salty.
What troubled us most was the behavior of the manager on duty. She walked past our table and another table with Black guests, choosing only to engage with an older white couple about their experience. In today’s climate of heightened awareness around racial sensitivity, such selective engagement felt dismissive and inappropriate.
When we voiced our concerns to Kathy, she was kind and understanding, suggesting we should have spoken up sooner. However, when we addressed the manager directly as we exited, her response was a curt “I’m sorry,” which felt dismissive and failed to acknowledge the gravity of our concerns.
Alarmingly, both my husband and I experienced severe gastrointestinal distress at the same moment shortly after our meal. While we cannot definitively attribute this to the food, it added to our overall dissatisfaction and concern.
Given this experience, we are unlikely to return to Red Lobster. We hope you will take this feedback seriously and implement necessary improvements in food quality, staff training, and customer interaction.
Dj West
The food was sooo good, I recommend coming here! Me and my friend cleared our plates, the cheddar biscuits and the Alfredo… Come on! Olive Garden gotta watch out . They even gave me a free piece of cake for my birthday!
Go get some Red Lobster, what are you waiting for?
Service and The Atmosphere is great.
… moreGo get some Red Lobster, what are you waiting for?
Service and The Atmosphere is great.
Leonard Tippett
Our waitress crystal was very nice and helpful. She insured our order was complete and correct. She stopped several times to check on us. Very satisfied.
… morePriscilla Jackson
The wait to be seated was long,about 40mins. The wait for my food was even loooonger! I ordered a very well done steak, and it came out mooing! However the manager, who was very nice did take it off my bill. Our waitress was nice but seemed a bit scattered, maybe she was new. ♀️ There was a young man Christian who did a phenomenal job with his customers who were seated next to us, and I also gave him a tip! Keep this young man Red Lobster!!! With all that being said…the biscuits were delish, so kudos for that I guess.
… moreshemar wilmot
We waited almost an hour for a table. But I can confidently say that the wait was worth it. The quality of service we got from the lovely young lady named Crystal was top tier. Her aura was unmatched. She was so welcoming, has so much positive energy/vibes. Her personality was just so lovely. If you visit the 1515 W ridge rd location, ask for Crystal.
Also the food was 9/10
… moreAlso the food was 9/10
Trevor Serra (Trevor J. Serra)
I ate here recently for a Valentine’s Day celebration with a very special someone and our experience was fantastic. The food was delicious. It was brought out to us within a reasonable amount of time. The only pictures I took at the time were various parts of the menu. I did not bother to take any pictures of the food because it looked and smelled too good to ignore. I just couldn’t help myself.
The service was great. Our waitress was very kind and attentive. We were offered more garlic cheddar biscuits shortly after the we had finished what was in front of us which was nice. The waitress was clearly good at her job and our gratitude was reflected in the generous tip we gave her.
For those of you who may have had negative experiences at the Henrietta location before it permanently closed I’d encourage you to not let that stop you from giving this location a chance. In my opinion this is a good restaurant. I’d like to add that I have gotten take out here before and that experience was pleasant.
… moreThe service was great. Our waitress was very kind and attentive. We were offered more garlic cheddar biscuits shortly after the we had finished what was in front of us which was nice. The waitress was clearly good at her job and our gratitude was reflected in the generous tip we gave her.
For those of you who may have had negative experiences at the Henrietta location before it permanently closed I’d encourage you to not let that stop you from giving this location a chance. In my opinion this is a good restaurant. I’d like to add that I have gotten take out here before and that experience was pleasant.
Christina Wilcox
This was one of the worst experiences we’ve had dining out. This was our 2nd time there in a month. The service wasn’t the greatest the first time but the food was decent so we gave it another chance. We waited 15 minutes for anyone to acknowledge us at our table then waited another 25 minutes for our waiter to bring my fiance a beer after he told us he couldn’t find the bottle opener. The waiter was a nice guy but had no business being a server. He forgot everything we asked for, messed up our order then instead of making it right just strangely made weird excuses for it. We were seated by the kitchen entrance and could hear profane music blaring from inside. The bathroom had a leak and was absolutely filthy. The restaurant was not very busy, maybe 6 tables yet we could hear everyone around us having similar complaints. It would’ve been tolerable if the food was good but it was absolutely sub par. $140 for that experience. Just horrific to the point where I’m making a complaint with corporate.
… moreJoan Moorehead
Add DJ during Happy Hour for a even better experience to increase customers also
Pros
Menu including some economical pricing
Drinks
Food
Server Sarah was outstanding
Love the changes!!!
Very diverse customers
Cons
Not enough staff
Some of bench seats in booths were torn (needs updating)
Bartender’s appearance and he was not willing to serve tables in bar area
Lobster Bisque was water down and no crackers available
… morePros
Menu including some economical pricing
Drinks
Food
Server Sarah was outstanding
Love the changes!!!
Very diverse customers
Cons
Not enough staff
Some of bench seats in booths were torn (needs updating)
Bartender’s appearance and he was not willing to serve tables in bar area
Lobster Bisque was water down and no crackers available