La Vashia Luckey
Red Lobster has been around forever. I have visit throughout the years. I have gone to this particular location several times since 2019. To say the least between 2019- 2024 ts was inconsistent at best and the food was not good. I only went once to twice a year because of this. This location has been a massive change in a positive way. I have recently visited the location in person and had delivery. The in person service was exceptional. The atmosphere was welcoming and the noise was low to moderate as I was in during early happy hour. The delivery was good but they forgot my smoothie and it seems impossible to refund even though it was ordered through their website directly. The food for my in person visit and delivery was delicious. I went during lobsterfest and enjoyed their shrimp and lobster linguine, the new lobster pasta, and lobster mashed/baked potatoes. The seafood mushrooms and caesar salad are mouth-watering. The costal colada drink is phenomenal. The Mariners seafood boil with old bay butter was good but I would not order it again. I may have received the incorrect butter because it tasted lemony and it was not good to me. I would try another boil in the future and triple check the butter is what I ordered. The interior is classic old school Red Lobster. Highly recommend the new and improved Red Lobster.
… moreTonya Riedinger
Shirley was amazing, was there for all of our needs and wants! She kept a smile on the whole time! She was so pleasant I hope when we are in town again we get to see her!!!!
… moreAmy Hines
My husband and I visited for Valentine’s Day and we had the BEST server ever! Hi snake was Danish he was so joyful, humorous, quick and truly showed he loved what he was doing! Really kind he made our experience the best!
… moreO
Actually really so good. Excellent service from our waitress, she was really sweet. My dad wasn’t crazy about the seasoning on the fries and she made it perfectly right. The salmon bowl was good. Obviously it’s a chain restaurant and the building hasn’t been updated in decades, but we had a surprisingly pleasant experience.
… moreLora Cafaro
Shirley provided excellent service and went above and beyond to make my husband’s birthday special. Praise Shirley!
… moreEllen Ballard
Haven’t been at a Red Lobster in many years. I will surely come back to this location on Wolf Road, Albany just because of the outstanding service by the best waitress Shirley. I expressed to her that I had a gluten allergy and not only did she make note of it in the ticket, but personally made sure the chefs in the kitchen were aware exactly what needed to be done. She took the time to go over all my concerns when I ordered. Never had to wait for drink refills or anything. She was very professional and pleasant. Red Lobster is blessed to have an incredible waitress like Shirley.
I have to also say that the food I ordered was perfect. Delicious and safe for me to eat because of the extra step Shirley took to make sure I can enjoy my food and be safe to eat it. Hats off to a great person.
… moreGuh.
It was my grandmother’s 69th birthday and we came here. my grandmother was excited and she got her usual. The waiter that served us was wonderful (her name was Cheyenne) and had gotten the red lobster team to do a birthday card and the usual birthday chant. And was all around a really good time!
… morecharleen pascariello
Shirley was great! Very nice and helpful. She is an asset to your restaurant!
… moreTodd Z
New Update 12/23/25: We went back one last time, and were not impressed. While the waitress was very professional, and anticipated our needs (more beverages, more condiments, etc), the food was less than stellar (as it has been as of late). The cheddar biscuits were underdone and hardly had any of the buttery seasoning on them (I sure couldn’t taste it). I am glad I didn’t ask for some biscuits to go. She seemed to enjoy her lobster and steak, but my fish was (yet again) something left to be desired. Oily & over cooked. Well, at least my mind is made up now – no more trips to Red Lobster in the foreseeable future, or in the future, at all…
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UPDATE 06/20/25: We went back to have yet another wonderful time and unfortunately we were disappointed! We were shown to our table, and waited for about FIFTEEN minutes for someone to come over for our drink order. When no one came over, I spotted the “general manager”, and asked if we could be waited on as we had been waiting for around 15 minutes now (I stated it in a firm and normal voice. The “general manager” got snarky and said someone would be with us in a moment and told me not to yell. Not to yell?? What was he on? I believe he DEFINITELY needs a refresher course in CUSTOMER SERVICE. Anyway, by that time a server finally came over (SHE apologized) and took our drink and food order as well.
We were served quickly (nice hot out of the oven cheddar biscuits too ) and had a wonderful dinner for the most part. I had ordered the fish & chips (substituting mashed for fries). When I received my food, the fish portions looked no bigger than store bought fish sticks. Who are they kidding? I believe it will be quite some time if we ever visit Red Lobster again. Shame
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We had the most wonderful time there. Food was delicious and hot. Waiter was attentive, smiled, and said “Thank you and have a good night” when we were leaving.
… moreLue Ellis
Great food and the service was exceptional. Shirley was our waitress and she does her job well. She is a lover of people and it shows. Great job Shirley ❤️
P.S. Update: Went again and had a great time. I always ask for Shirley’s section. She always is so attentive to our needs. She is the best
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