Kat
Found a piece of paper in my burger during my visit there. I took it up to the counter to speak to the staff. They were not helpful at all. Not an apology, didn’t offer a refund. Looked like i had bothered them by expressing my problem. I explained to the manager the correct procedure she should’ve followed and I snapped my pictures, threw the food away and left.
Ruined my lunch break and wasted my money. Called customer service of course they are supposed to call me back. That was days ago
Stay away from this location
… moreItsAMomThing
Never again, had to pull up to wait for food. I had 3 different people orders. All im which I checked the bags, touching food. Everytime I had to tell them it wasn’t my order they just gave the bag to the next car. Finally they said we dont know where your food is.
… moreCheyenne Shoemaker
This place is absolutely nasty. The lady who took our order was super sweet. The other lady there who I assume is the manager is a nightmare. Who attitude towards the coworkers and just in general is horrible. It was clear she didn’t want to be there and she doesn’t like/enjoy her job. My husband tried to go wash his hands in the men’s restorer and the water was shut off. There’s signs for employees to wash their hands but how can they when the water isn’t working. And to top it all off they wasn’t busy and we still had to wait 20 minutes for our order. When we got our food we could tell that they haven’t changed their oil in their fryer in at least 3-4 weeks. Hampton location is not recommended at all.
… moreT Harris
Shakira is awesome. She is very professional, polite and found out a solution when they had ran out of bbq sauce. She made sure my order was correct and didn’t forget not 1 thing. She is working hard while pregnant and still didn’t complain not once while doing multiple things. She rocks! This location rocks!!!
… moreJ Hamilton
The portions have gotten way smaller since the last time I went. I got the baconzilla which there was a good ratio of bacon to meet the problem is both of them were miniscule Devin was huge and you couldn’t even see the meat inside and I added lettuce and pickle Comma and even with that you couldn’t see anything inside the bun you had to open the bun to see anything it literally completely covered the burger and everything else inside if you’re actually going to eat this sandwich and in any way before you’re going to have to add an additional two patties otherwise you’re just getting all bread with beef flavor inside. I got the baconzilla combo with two additional patties and cheesecake bites and it was 25.00 so be aware of the price is high and the food is very miniscule I also got the cheesecake bites which were good but covered in powdered sugar so be prepared for that or you’re going to be covered in it
… moreApril Tatham
I typically go for the $4 meal when I go to Rally’s but I decided to try their new BBQ brisket Buford. Mind you I have not been to this location before and the one that I do go to I have never had issues with. They order was taken fine. Get up to the windows to pay and you can hear the people in the back complaining that people just keep coming. OK, overlookable. I get my food fairly quickly and head home after a long day of work and then Ubering. Fries are OK, but then I get to this sandwich that I just paid way too much money for and my first disappoint was that the bread does not have that buttery toasted look to it. It’s not toasted at all. Just plain bread. Then I take a bite and the brisket is hard like it’s been sitting under a heat lamp all day. The burger is cold. Like it just came out of the fridge and they slapped it on there cold. Between the brisket and the burger nothing is even remotely hot enough to melt the cheese. And it’s not like I waited an hour to eat it. This was within 10 minutes of picking up my order. Very disappointed. Definitely not worth the 8.99 they charge for just the burger.
… moreB Grant
I went to Rally’s last night (10/23/24), for the first time in years. Went through the drive thru and the young lady Shakerra, was so sweet and polite, she literally left me flabbergasted. Most fast food workers seem somewhat overworked and frustrated which is understandable however, if she was, she did not let that show, which was a breath of fresh air. Bravo Shakerra, you are doing an amazing job. Keep up the good work!
Sn: I would have given 5 stars but my chicken sandwich was extra hard and I couldn’t finish it. But I will try again and hopefully next time, the food will be as great as the service was. TY
… moreC T
Waiting over 15 mins to order French fries is crazy. Literally just shut down the inside !!!!! The same way you make us wait on the this inaide they need to rotate service….drive thru…then inside…drive thru..then inside.
… moreKatiria Ojeda
Waited extra for cheesecake bite that was raw still. Plus asked for no onions on the burger still had them in it plus fries were cold. Got pulled forward for a messed up order. People need to train their people.
… moreChris Yerp
Place was clean but both bathrooms where out of service the orange cream drinks where good fries and chicken where fresh only issue was seems high priced 15$ for five chicken strips fries and drink
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