

Fast-food chain specializing in fried chicken fingers, crinkle-cut fries & Texas toast.
Address and Contact Information
Address: 2781 Mannheim Rd, Des Plaines, IL 60018
Phone: (847) 273-2414
Website: https://locations.raisingcanes.com/il/des-plaines/2781-mannheim-road
Order and Reservations
Order: Order online
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Raising Cane’s in Des Plaines, IL, – 2781 Mannheim Road
Raising Cane’s Des Plaines
Raising Cane’s | Chicken Fingers | Order Now | Raising Cane’s
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Reviews
Considering the size of this bag and the position, I see no excuse as to how an associate didn’t see this before putting a lid on the cup. This seems to be either pure carelessness or intentional. On top of that, the chicken was dry, stringy and stale. Very disappointed in this experience, as the food issue I could understand a simple replacement, but the bag in my drink? I will never go to Cane’s again.
Service is fast and friendly, lines move quickly, and orders are accurate. The restaurant is usually clean and well run, and the portion sizes are solid for the price. If you want reliable, great-tasting chicken every time, this place is a five-star choice.
Only docking a star because the menu’s super limited (no sides variety or spice levels), and the coleslaw feels like an afterthought. Still, when you’re craving chicken fingers done right, this is the spot. Worth the hype!
Former regular — this location has completely fallen apart
Raising Cane’s is usually an experience, not just a meal. Unfortunately, this Des Plaines location has gone from one of the best Cane’s I’ve ever visited to a complete operational failure.
I used to eat here two to four times a week. There was always a visible manager on duty, the dining room was clean, the staff was engaged, and the energy was exactly what Cane’s is known for. I’ve even complimented management in the past because this store used to be exceptional.
That version of this restaurant no longer exists.
On my visit today (and on recent visits over the past couple of months), the dining room was dirty again — filthy tables, debris on the floor, and no one circulating to clean or check on guests. The table I finally sat at wasn’t clean, and neither was the bench. The restroom had no toilet paper, which says a lot about how little attention is being paid to basics.
The front counter was the biggest issue. One disengaged employee handling the entire front of the restaurant while five to seven customers stood waiting just to order or get food. No greeting. No acknowledgment. No “thank you.” Nothing. Meanwhile, there was an entire group of employees in the kitchen joking and laughing while the front of house completely bottlenecked.
At one point, a taller employee was on her phone, set it down on the ledge, looked at the line of waiting customers, and still didn’t ask if anyone needed help. Any competent manager would immediately pull support from the kitchen to assist the front. That clearly isn’t happening here — because there doesn’t appear to be a manager on duty at all.
Waiting nearly 10 minutes for food in a fast-food restaurant with plenty of staff is unacceptable. This isn’t fast food anymore — it’s slow food with a bad experience attached.
A restaurant is only as good as the manager running it, and this location has clearly lost leadership. It’s sad to say, but this store has officially lost my business. I won’t be returning.
This used to be a great Cane’s. I hope management steps in and fixes it — because right now, this location is failing at every level that used to make it great.
When you keep it simple there is less to mess up.
The lemonade is pretty great and the chicken is even better.