jasmine meeks
I usually order delivery from the one on Walden but I figured it shouldnt matter the location right? Big mistake. I ordered a romaine salad bowl and when it arrived they ended up giving me a rice bowl. Everything else was right except for that which doesn’t make any sense … I’ve tried to call multiple times and no one ever picks up the phone I even emailed support FOUR TIMES no response it’s been a few days a refund would be nice but I guess not since I cannot contact ANYBODY!
… moreStephanie Tokasz
DO NOT ORDER TAKEOUT FROM THIS LOCATION!!
I placed a pickup order of about $40 from this location. The website stated the location was open until 9:00 PM, so I scheduled my pickup for between 8:15-8:30 PM. When I arrived just before 8:30 PM, the doors were already locked. Several employees were inside but would not acknowledge me or let me in. I also called the store multiple times, and no one answered, despite staff clearly being present.
I am extremely disappointed with this experience and would like a full refund, but no one from their support team has gotten back to me, despite me emailing multiple times. I am beyond disappointed and will not be returning to this Rachel’s location, or any others, in the near future.
… moreChrissa Dimmick
Rachel’s always has excellent service and consistently delicious food. The staff is friendly and attentive, and every dish is fresh and flavorful. Highly recommend!!!
… moreSusan Cuenca
I was curious about this place for a long time and I finally went to try it out. I quite enjoyed it. Workers kept themselves busy cooking and everything is fresh. I saw them cutting greens and onions and tomatoes. And they had music in the background. It was nice and relaxing atmosphere. Very clean too! I ordered the Open Souvlaki Steak and I enjoyed everything! Very nom nom just the pita bread was a bit tough for me but other than that, I really enjoyed it and I’ll definitely be coming back for sure!
… moreRebecca Avorkliyah
Woman working at 5:00 on 9/6/25 had an AWFUL attitude. Seemed like it was a bother to make my food. Wasn’t listening to me and put onions on my salad then proceeded to pick the onions off my salad and throw it back into the onion bin….those should’ve been thrown out. Very unsanitary and horrible service. A lot of the spring mix I got was bad and soggy. Never going to this location again. Hire new staff and do better making sure things are fresh!!
… moreJohn Hogenmiller
Placed a take out order, arrived 10 minutes after it was supposed to be done. There were no customers in the restaurant but they hadn’t even started our food.
Additionally, the employee was eating the food with his hands as he was preparing it. I’m not a stickler for cleanliness, but that’s too much for me to stomach.
… moreEmma Vargas
Workers literally are rude especially that one girl. Never have any food always out and doesn’t care to make more, if you aren’t going to make the food when it runs out not sure why you guys are even still open. Super upsetting I advise you get a better staff
… moreDanielle
I am beyond disappointed with the staff working on Tuesday 8/19/25 for telling me I couldn’t be in the store with the service dog I had with me. I tried to explain that it wasn’t a pet, that it’s a trained service animal, and public access can’t be restricted for a service animal, and she would not listen. I’ve walked into this location before with a service animal and had no problems, but this worker would not be reasoned with. When I said I was just picking up a mobile order anyway, she told me to wait by the door and not come in. Again I tried to explain that what she was doing was illegal and she said it didn’t matter because there is food and “people don’t want dog hair in their food”. Beyond what she said and did (which, again, is illegal) she was extremely rude in the way she spoke and looked at me. An absolutely terrible experience and I will never be back to any Rachel’s location now.
I would have loved to call and speak with the owner about this experience directly, but their website hasn’t been updated and the ticket support system is no longer in service. Owner/manager – I would LOVE to hear from you to learn how you will be better training your staff for the future. You need to do better.
… moreLiz Smith
Went in to the Delaware location today because they mess up our order every time we order delivery. Was greeted with disappointment, as we were given attitude by the African American lady working. She made us feel incredibly unwelcome in the restaurant and seemed mad to make our bowls. At the register, we asked for the dressing that comes with the salad bowl and was asked what we told the girl making it we wanted. I explained we were not asked and then the girl with the attitude came back over with yet more attitude as if we were bothering her to get dressing for us. I’m sorry but this establishment needs to find some better employees because it looks really bad and there are many other options in Buffalo for Greek food! I won’t be ordering again any time in the near future. No point in wasting my time to inconvenience the lady working. Pita gourmet never messes up our order, is speedy with delivery, and tastes great!
… moreM Sa
Unfortunately, the worst wrap I’ve ever had in my life. Pita was super soggy/spongy .. they didn’t even grill/toast it, which was emphasized by all the sauces. Chicken was rubbery (ordered the chicken shawarma pita) and could not be redeemed even by all the sauces that were used. Also, the reviews are spot on in describing the workers as seeming miserable. What does the company do to these people to make them look so dead inside? Save your money and go elsewhere, please.
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