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Address and Contact Information
Address: 8480 Annapolis Rd, New Carrollton, MD 20784
Phone: (240) 714-4978
Website: http://www.pupuserialafamiliar.com/
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Pupuseria La Familiar
Their Maryland pupuseria was designed as an homage to their mother, Emilia Cruz Lopez, who once ran an eatery in Cojutepeque, El Salvador, where the daughters …
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Reviews
Destiny
this is my favorite restaurant. this restaurant is QUALITY. i like to order only bean pupusas no cheese and A LOt of other restaurants does their pupusas pre made. this is the only restaurant that makes it to order. my food comes fresh and hot each time. i come so often now i know the staff lol. 10/10 place. the wait is a bit long but its a small restaurant and its authentic so its worth the wait for sure.
… moreKatherine Melendez
They got good food and good customer service!!!!!! They let me put on my favorite music while I waited for my food, thank you Oscar!!!!
… moreRomario Sanchez
Horrible service, multiple times have had a bad experience, especially with a guy called Albert or alberto? From me phoning in an order and when I got there he forgot to place it . To denying an order 30 minutes before closing . To hair being in food and pupusas being soggy . Horrible customer service and representation to El Salvador, it’s food and culture.
… moreAlma Galicia
This place really makes you feel welcomed and has so much nostalgia.
You pick your own table and menus are brought over immediately. All the drinks not bottled are freshly made. As well as their mini bakery section, charamusca (sorbet in mini bags) and fruit cups are also fresh. The pupusas are always filled and stuffed with so much flavors. The beef ribs I got were delicious and fresh of the grill.
I love their service and while the food does take a while, it’s worth the wait because they’re literally making everything from scratch.
… moreYou pick your own table and menus are brought over immediately. All the drinks not bottled are freshly made. As well as their mini bakery section, charamusca (sorbet in mini bags) and fruit cups are also fresh. The pupusas are always filled and stuffed with so much flavors. The beef ribs I got were delicious and fresh of the grill.
I love their service and while the food does take a while, it’s worth the wait because they’re literally making everything from scratch.
Steven Lozado
So, I’ve been grappling with this review for the last 10 minutes, and I just decided that this is the absolute way to go because someone needs to know
This review has nothing negative to say about the food. My Pupusas were hot, delicious and tasty per usual.
Customer service, however a complete sour taste in my mouth
I’ve been going to this chain of Pupusas for the last 15 years. My favorite was the college Park location because The staff was so friendly. I cannot say the same about this one. This is my fourth time coming to this location and out of the four times I have come three times I have received the same negative customer service. Now to give a slight background, I am a Latino, with plenty of melanin and braids; every time I come in here I am looked at by the staff (waitresses) in a wierd manner or not attended to at all (until I open my mouth n speak Spanish). It always starts off with the awkward situation of whether they should speak English or Spanish to me. Sure. Fine we’ll chalk it up to the basic ignorance of not knowing that Latinos come I all different shaped colors and sizes .
But I cannot seem to fathom for the life of me, the feeling of being ignored by the staff Most of the times that I have come to this particular location!
No, I for sure don’t think that I look like a clown nor have three heads on my shoulders to be looked at differently. When you know, you know. And those who don’t know haven’t really experienced it.
Folks That didn’t look like me were attended to.
I was to sit there and wait (when I finally was attended to it was basically “what do you want”)
Not even a friendly gesture of how was the food was offered, nothing. Ok, So I continued with my delicious plate. Once I finished, it took a waitress, Which was not my waitress, a moment to come ask me if I would like my plates taken away. I abruptly said yes please send me my tab.
Overall, I will not come to this location again. I have given numerous chances to this location and I have not been treated a fair customer service that I would say fellow customers that did not look like Me were treated to.
It’s a shame that the college park location closed down. Those folks were amazing.
But, as of now, I am seriously questioning, (arguably the best Pupusas in town) if prejudice and judgmental ignorance that I endured, are worth it. Once was a mistake, the second time you start questioning. The third time you have to say come on now….
Management I beg of you to please do better **Insert sad emoji**
… moreThis review has nothing negative to say about the food. My Pupusas were hot, delicious and tasty per usual.
Customer service, however a complete sour taste in my mouth
I’ve been going to this chain of Pupusas for the last 15 years. My favorite was the college Park location because The staff was so friendly. I cannot say the same about this one. This is my fourth time coming to this location and out of the four times I have come three times I have received the same negative customer service. Now to give a slight background, I am a Latino, with plenty of melanin and braids; every time I come in here I am looked at by the staff (waitresses) in a wierd manner or not attended to at all (until I open my mouth n speak Spanish). It always starts off with the awkward situation of whether they should speak English or Spanish to me. Sure. Fine we’ll chalk it up to the basic ignorance of not knowing that Latinos come I all different shaped colors and sizes .
But I cannot seem to fathom for the life of me, the feeling of being ignored by the staff Most of the times that I have come to this particular location!
No, I for sure don’t think that I look like a clown nor have three heads on my shoulders to be looked at differently. When you know, you know. And those who don’t know haven’t really experienced it.
Folks That didn’t look like me were attended to.
I was to sit there and wait (when I finally was attended to it was basically “what do you want”)
Not even a friendly gesture of how was the food was offered, nothing. Ok, So I continued with my delicious plate. Once I finished, it took a waitress, Which was not my waitress, a moment to come ask me if I would like my plates taken away. I abruptly said yes please send me my tab.
Overall, I will not come to this location again. I have given numerous chances to this location and I have not been treated a fair customer service that I would say fellow customers that did not look like Me were treated to.
It’s a shame that the college park location closed down. Those folks were amazing.
But, as of now, I am seriously questioning, (arguably the best Pupusas in town) if prejudice and judgmental ignorance that I endured, are worth it. Once was a mistake, the second time you start questioning. The third time you have to say come on now….
Management I beg of you to please do better **Insert sad emoji**
Max G.
Once you try their Pupusas con curtido, you will hooked! Literally like nothing else around, not greasy at all and they have a lot of meat, cheese and frijoles! Other Pupusas that I have tried have messed with my stomach but NOT La Familiar. Also, la sopa de Mondongo is to die for! With 4 tortillas i ya!
… moreCarlos Reyes
The pupusas are mixed with queso seco and its disgusting. The steak burrito only had 4 pieces of steak, loaded with lettuce, accompanied by more lettuce. Servers really didnt care about the customer, they are just ready to go home. Thanks for the experience, wont be coming back
… morekarla lopez
Very bad costumer service I wanted to place a large order through phone and the lady who was taking my order was very unprofessional and did not want to take my order since it was a big order and decided to hang up the phone. I decided to come to the restaurant and when I complained about the lady they totally ignored me and did not want to take my order.
… moreFernanda Esquivel
I’ve been here twice after they closed down La Familiar in College park. The first time around it was okay, there was a waitress that would ask how everything was and run away before I even say anything but not bad over all. However the second time back, the service was extremely slow and it wasn’t even busy, I had 4 different people “served” me. Every time someone would come up the table it was someone different. They did forget my food and judging by the other reviews this is something that happens very often in there. After I finally got my food no one came back to ask me how it was. Needles to say the food was dry, the steak was hard and chewy. Won’t be back, I miss La Familiar in College park, the food was always the best there and quick service.
… moreWendy Dyanne
Food is alright but customer service is bad, you call and them telling you their “busy” to answer a question is unprofessional
… more