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Pueblito Escondido, the multicultural restaurant in Elgin where you will find Colombian, Guatemalan and Mexican food, with a family and relaxing atmosphere full of magic and incredible Latin American seasoning. Friday and Saturday we aimed to bring a dance vibe to our clients with a variety of Latin music. Pueblito escondido el restaurante multicultural de Elgin en donde encontraras comida Colombiana, guatemalteca y mexicana, con un ambiente familiar y relajante lleno de magia y un sazon latinoamericano increíble. Viernes y Sábados nos enfocamos en noches de baile Latino.
Address and Contact Information
Address: 154 E Chicago St, Elgin, IL 60120
Phone: (224) 629-2424
Website: https://pueblitoescondido.com/
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Reviews
Ana Sandoval
TERRIBLE SERVICE! We came to eat here as we are not from the area on a Saturday at 4:30pm. It looked promising as it serves Mexican, Colombian and Guatemalan food, but be advised, there was no AC and no ventilation, so all the frying smells and heat from the kitchen come to the dinning area. The restaurant was not busy with two waitresses who were on their phones and another three at a table relaxing. Rather than having attentive waitstaff, it was as if we were an inconvenience to the staff that we were there. I don’t know if this is normal for this restaurant, but we were not offered water upon sitting at our table. When asked about what sodas they carried, we were met with a heavy sigh from the waitress. Their menu didn’t say, if they served Coke or Pepsi products, only “Sodas” and a price, hence the simple question, but the fact that we were being an inconvenience was clearly being known to us through her body language.
We wanted pollo con mole (chicken with mole) and after putting the order in, were told that the kitchen was out of chicken. What restaurant is out of chicken on a weekend before 5pm?!?!!!!
When the food was ready the cooks were ringing the bell waiting for any of the waitstaff to come and get the plates, but there was no sense of hurry. I was seriously going to just walk back there and grab our plates as we were the only ones there at this time. (While we were there, a man came in and ate as did another couple, the lack of attention seemed part of the service for them as well).
We ordered an appetizer of shredded chicken empanadas which were good, chicken enchiladas and flautas off the Mexican side of the menu. The beans were canned and not very good and the red Mexican rice was sticky and not very flavorful which to me was very disappointing. We had been out shopping at Elgin and wanted to take my mom out for dinner as it was her birthday and were starving, but there was zero effort on the staff to ask if we were there to celebrate a special occasion or if we were looking for anything in particular.
There were also no dessert options as far as I could tell from the menu. Speaking of the menu, any person considering eating here shoukd know the prices on the menu are not the actual price, very conveniently and away from the cash register they have a sign where they say they will charge a 4% Fee to all credit cards, the price printed on the menu is only if you pay by cash. A “discount” if you will.
The food may be good but this is NOT a restaurant I would consider going back to after having experienced such terrible service. Friendliness, kindness and how to interact with guests is something the owner(s) of this establishment need to revise and better train their employees. I am saddened to see that many others have had similar experience like ours and only wish we had looked at the reviews prior to spending money here. Dinning at a place where the employees make you feel like an inconvenience and don’t even try to hide their malaise towards guests is not an establishment I wish to support nor visit again.
… moreWe wanted pollo con mole (chicken with mole) and after putting the order in, were told that the kitchen was out of chicken. What restaurant is out of chicken on a weekend before 5pm?!?!!!!
When the food was ready the cooks were ringing the bell waiting for any of the waitstaff to come and get the plates, but there was no sense of hurry. I was seriously going to just walk back there and grab our plates as we were the only ones there at this time. (While we were there, a man came in and ate as did another couple, the lack of attention seemed part of the service for them as well).
We ordered an appetizer of shredded chicken empanadas which were good, chicken enchiladas and flautas off the Mexican side of the menu. The beans were canned and not very good and the red Mexican rice was sticky and not very flavorful which to me was very disappointing. We had been out shopping at Elgin and wanted to take my mom out for dinner as it was her birthday and were starving, but there was zero effort on the staff to ask if we were there to celebrate a special occasion or if we were looking for anything in particular.
There were also no dessert options as far as I could tell from the menu. Speaking of the menu, any person considering eating here shoukd know the prices on the menu are not the actual price, very conveniently and away from the cash register they have a sign where they say they will charge a 4% Fee to all credit cards, the price printed on the menu is only if you pay by cash. A “discount” if you will.
The food may be good but this is NOT a restaurant I would consider going back to after having experienced such terrible service. Friendliness, kindness and how to interact with guests is something the owner(s) of this establishment need to revise and better train their employees. I am saddened to see that many others have had similar experience like ours and only wish we had looked at the reviews prior to spending money here. Dinning at a place where the employees make you feel like an inconvenience and don’t even try to hide their malaise towards guests is not an establishment I wish to support nor visit again.
cristal camarena
I honestly don’t know where to start with this.
I went with a friend for valentines day. we had made reservations for 7pm. we got there at the time of our reservation, we told the host we had a reservation and she apologized and said she’s sorry but we were going to have to wait, we asked why? if we had reservations. she was going to give our reserved table away. so she looked at the family she was going to give it to and said she was sorry but we had a reservation. they were a bit upset of course.
the place was a bit busy, only had 2 waitresses. when we sat down we were given menus, and she brought waters. it took her about 15 minutes to come take our order. took about another 15minutes to bring us our drinks. we ordered chips and guacamole took about 20 minutes to bring that. i wanted mole enchiladas, she said there was no mole, so i ordered green instead. about 30 minutes later she comes back and says there is no green sauce. so i settled for red. my friend ordered a side order of chicharron, the 5 pcs of chicharron took about and a half to get to us. after our food was brought to us, the waitress never came back to ask if we needed more drinks, or anything else. i got up to get napkins from an empty table too.
the food was delicious overall. the service was not good.
when we asked for the bill it had came with a $10 and some change tip added which is fine , also with additional $10 something fee for a group of 5 people which we questioned because it was only 2 of us. I had already paid when i noticed that part of the bill. she offered to give us cash back but i was already a bit annoyed at the whole service i just told her it was fine to just keep it. we just left after that
now… was the food good. yes! it was delicious! the service sucked! will I go back? most likely not.
… moreI went with a friend for valentines day. we had made reservations for 7pm. we got there at the time of our reservation, we told the host we had a reservation and she apologized and said she’s sorry but we were going to have to wait, we asked why? if we had reservations. she was going to give our reserved table away. so she looked at the family she was going to give it to and said she was sorry but we had a reservation. they were a bit upset of course.
the place was a bit busy, only had 2 waitresses. when we sat down we were given menus, and she brought waters. it took her about 15 minutes to come take our order. took about another 15minutes to bring us our drinks. we ordered chips and guacamole took about 20 minutes to bring that. i wanted mole enchiladas, she said there was no mole, so i ordered green instead. about 30 minutes later she comes back and says there is no green sauce. so i settled for red. my friend ordered a side order of chicharron, the 5 pcs of chicharron took about and a half to get to us. after our food was brought to us, the waitress never came back to ask if we needed more drinks, or anything else. i got up to get napkins from an empty table too.
the food was delicious overall. the service was not good.
when we asked for the bill it had came with a $10 and some change tip added which is fine , also with additional $10 something fee for a group of 5 people which we questioned because it was only 2 of us. I had already paid when i noticed that part of the bill. she offered to give us cash back but i was already a bit annoyed at the whole service i just told her it was fine to just keep it. we just left after that
now… was the food good. yes! it was delicious! the service sucked! will I go back? most likely not.
Mrs. Rosario
We celebrated my grandmas 84th birthday at Pueblito Escondido and it didn’t disappoint. From the attentive hosts and servers they made her feel welcomed. The empanadas were a solid 10/10 and all the dishes we had were also 10/10 we loved it. They also surprised her with a slice of cake and sang her happy birthday. I will definitely be coming back to this place for authentic Colombian food. Also our server was super sweet I didn’t get her name but she was excellent.
… morejames krebs
Went for wife’s birthday. Ordered fajitas was almost no meat all onions and peppers. Wasn’t offered tortillas either. Took waitress more than 20 minutes to ask if everything was good and never came back. Never offered water or anything else. Got the bill and got charged 20 for ordering over $100.
… moreAika Kutsuna
Wow!! I definitely recommend coming here if you want fresh food. We ordered a couple of typically oily foods, but you can really see the quality and how clean the oil was due to the minimal amount left on the food. The presentation was so clean and amazing, and the food tasted so good!!
… moreDaniel Camacho
Great little place to have a good meal! It’s below the bakery so when you enter you get some amazing smells but once you head downstairs you are transported to a hidden gem! The food was delicious, we had quesabirria tacos as well as the chicken flautas and they had awesome flavor. Perfectly seasoned and not overly salty. Next time we come, we will be checking out the Colombian food!
… moreV Rom
What a hidden gem Pueblo Escondido is, serving an incredible blend of Colombian, Mexican, and Guatemalan cuisines! We indulged in Chicken Pepian, Mole, Coctel de Camaron, Empanadas, and Arepas, and each dish was absolutely delicious. The rich, authentic flavors made everything taste wonderfully homemade—not a hint of being processed.
The ambiance was just as delightful, with charming decorations that made the setting super cute. The music blended perfectly with the overall vibe, creating a fun and enjoyable dining experience.
Finally, we can enjoy this fabulous combination of flavors without making the drive to Chicago. Pueblo Escondido is easily a new favorite for anyone seeking genuine, heartwarming cuisine!
… moreThe ambiance was just as delightful, with charming decorations that made the setting super cute. The music blended perfectly with the overall vibe, creating a fun and enjoyable dining experience.
Finally, we can enjoy this fabulous combination of flavors without making the drive to Chicago. Pueblo Escondido is easily a new favorite for anyone seeking genuine, heartwarming cuisine!
Mason Day
We ventured here for a light lunch and we were pleasantly surprised! We had never heard of the restaurant, but the food was delicious and the atmosphere was great. Hidden gem in Elgin!
… moreGrace Mikrut
The food was so tasty and fresh. Do t come if you’re in a hurry. The food comes out a little slow. But I came out piping hot and so fresh. The music and atmosphere was really good. My margarita was one of the best I’ve ever had. My husband and I will definitely come back
… moreSandra Casas
I guess my family and I have the same waitress. “It took the waitress more than 20 minutes to ask if everything was good, and she never came back. Never offered water or anything else. We got the bill and got charged 20 for ordering over $100.” This is the first time I have been charged 20% tax over the tip; the waitress took it back, but we are not going to come back. The food is good, but some products (soda products) were out of stock.
… more