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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Casual strip-mall restaurant offering Vietnamese classics such as rice, noodles & pho dishes.
Hours
| Friday | 11:30 AM–11 PM |
| Saturday | 11:30 AM–11 PM |
| Sunday | 11:30 AM–10 PM |
| Monday | 11:30 AM–9:30 PM |
| Tuesday | 11:30 AM–9:30 PM |
| Wednesday | 11:30 AM–9:30 PM |
| Thursday | 11:30 AM–9:30 PM |
Address and Contact Information
Address: 10220 W McDowell Rd #150, Avondale, AZ 85392
Phone: (623) 936-7633
Website: https://www.ptphoexpress.com/
Menu Photos
Order and Reservations
Order: Order online
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PT Pho Express: Home
A Vietnamese restaurant chain in Arizona since 2018. Easy to grab, tasty to enjoy. Try it now!
Store locator – PT Pho Express
Arizona · PT PHO EXPRESS – CAREFREE & I-17 · PT PHO EXPRESS – GLENDALE · PT PHO EXPRESS – AVONDALE · PT PHO EXPRESS – CAMELBACK.
PT Pho Express – Avondale AZ – Facebook
10220 W. McDowell Rd. #150 Avondale, AZ 85392 If you order on UberEats, Doordahs & Grubhub, please search for “PT Pho Express” instead of “PT Noodles”.
Reviews
Danny Romero
I really wanted to give this place more stars and even kept coming back, hoping to eventually give it an exceptional rating. Unfortunately, that never happened.
The food is just okay — nothing terrible, but not the highest quality either. It’s comparable to other Pho spots in the area at the same price point, but nothing stands out. What really hurts this place is the overall experience. The floor is consistently sticky every time I visit, which is hard to overlook. I’ve gone during both busy and slow hours, and the service never rises above a two-star level. It’s slow and inattentive, regardless of how crowded the restaurant is. The only upside while waiting is having TVs to keep you occupied.
I don’t necessarily blame the young waitstaff for this. The issue seems to fall more on management for not setting clear service standards or providing proper training to deliver the kind of quality service that actually makes customers want to come back.
Honestly, there are other Pho restaurants offering the same quality food at the same prices, but with much better service. At this point, I just can’t give this place another chance — I’ll be going elsewhere.
Side note for transparency: Although the restaurant closes at 11 p.m., dine-in service stops at 10 p.m., and it becomes takeout only after that. There are no signs posted to inform customers, which can be frustrating for some. Hopefully management addresses this by posting it on the door or online, as it would help set clearer expectations.
… moreThe food is just okay — nothing terrible, but not the highest quality either. It’s comparable to other Pho spots in the area at the same price point, but nothing stands out. What really hurts this place is the overall experience. The floor is consistently sticky every time I visit, which is hard to overlook. I’ve gone during both busy and slow hours, and the service never rises above a two-star level. It’s slow and inattentive, regardless of how crowded the restaurant is. The only upside while waiting is having TVs to keep you occupied.
I don’t necessarily blame the young waitstaff for this. The issue seems to fall more on management for not setting clear service standards or providing proper training to deliver the kind of quality service that actually makes customers want to come back.
Honestly, there are other Pho restaurants offering the same quality food at the same prices, but with much better service. At this point, I just can’t give this place another chance — I’ll be going elsewhere.
Side note for transparency: Although the restaurant closes at 11 p.m., dine-in service stops at 10 p.m., and it becomes takeout only after that. There are no signs posted to inform customers, which can be frustrating for some. Hopefully management addresses this by posting it on the door or online, as it would help set clearer expectations.
Kelly Gonzalez
I really wanted to like this place. I’ve given it multiple chances, but each visit has been worse than the last. Today was officially my final attempt.
It took 30 minutes for our server to even acknowledge us. Our waters were forgotten entirely, so I ended up eating my meal without a drink. That alone would’ve been frustrating — but it’s part of a pattern here.
On previous visits, the pho has been inconsistent and disappointing. The broth has arrived lukewarm. The noodles have been starchy and overly thick. I’ve been served undercooked meat. The vegetables have come out mushy, brown, and clearly overcooked. The quality control is simply not there.
To make matters worse, I’ve also experienced multiple charges on my card because their payment system “wasn’t working.” That’s unacceptable.
This restaurant desperately needs better standards and stronger management. I’ve tried to be patient, but I’m officially done giving this place chances.
… moreIt took 30 minutes for our server to even acknowledge us. Our waters were forgotten entirely, so I ended up eating my meal without a drink. That alone would’ve been frustrating — but it’s part of a pattern here.
On previous visits, the pho has been inconsistent and disappointing. The broth has arrived lukewarm. The noodles have been starchy and overly thick. I’ve been served undercooked meat. The vegetables have come out mushy, brown, and clearly overcooked. The quality control is simply not there.
To make matters worse, I’ve also experienced multiple charges on my card because their payment system “wasn’t working.” That’s unacceptable.
This restaurant desperately needs better standards and stronger management. I’ve tried to be patient, but I’m officially done giving this place chances.
Phong Nguyen
This place is disrespectful to my people. I ordered the pho dac biet. Which is the combination pho. The guy on the pho didn’t know what that was. We told him it was the combination. Then when we got there we noticed on the recipe said pho Tai. I tried to tell one of the waiter but he didn’t understand either. He told me it’s the regular pho. I told him I didn’t want regular but he assured me its correct. It came out to be a pho Tai. But pho Tai is suppose to be rare beef but the beef is in the broth which makes it not rare anymore. If you don’t know the food please don’t pretend that you do. It’s just disrespectful.
… moreJohn Tseng
Everything was pretty good, didn’t blow me away but it was good
… moreAngelica
The pho was good, and the portions are large enough to feed two people. However, the service was disappointing. We ordered a steak pho and egg rolls, but the egg rolls didn’t come out until the main meal was served. It took 45 minutes for our food to arrive, which is far too long, even with a busy to-go order volume. Overall, the long wait and poor timing took away from what could have been a much better dining experience.
… moreRuby
I want to add to the previous review because unfortunately, this has been an ongoing issue for us.
We have called multiple times before closing to ask what time they stop doing dine-in. Every single time, we are given a different answer. And every single time we arrive within the time they told us, we’re suddenly informed that they’re no longer seating dine-in and that the restaurant is closing.
This has happened on multiple occasions. One time, I drove from quite far specifically because they told us we’d be fine to dine in only to be turned away at the door. That’s incredibly frustrating and inconsiderate.
On top of that, after repeated mistakes with food quality, service delays, billing issues, and inconsistent hours, there has never once been an attempt to make things right. No effort to seat us after confusion. No gesture of goodwill. No apology beyond “let me call the manager.”
Calling the manager every time something goes wrong isn’t a solution it’s a sign that the staff is either unsupported or untrained.
At this point, it’s clear there’s a lack of communication, organization, and management standards. We’ve given this place multiple chances. We won’t be returning.
… moreWe have called multiple times before closing to ask what time they stop doing dine-in. Every single time, we are given a different answer. And every single time we arrive within the time they told us, we’re suddenly informed that they’re no longer seating dine-in and that the restaurant is closing.
This has happened on multiple occasions. One time, I drove from quite far specifically because they told us we’d be fine to dine in only to be turned away at the door. That’s incredibly frustrating and inconsiderate.
On top of that, after repeated mistakes with food quality, service delays, billing issues, and inconsistent hours, there has never once been an attempt to make things right. No effort to seat us after confusion. No gesture of goodwill. No apology beyond “let me call the manager.”
Calling the manager every time something goes wrong isn’t a solution it’s a sign that the staff is either unsupported or untrained.
At this point, it’s clear there’s a lack of communication, organization, and management standards. We’ve given this place multiple chances. We won’t be returning.
Francisca Castillo
I was so exited to try pho for the first time as soon as we walked in the hostess/server with blue hair I believed she asked us with an attitude “ DINING IN “
we answered yes , as soon as she grabbed the menus , she literally THREW/ TOSSED the menus at OUR table before sitting us down like if we’re treated like dogs.
Noticed she gave us a dirty look as well as soon as we saw how she tossed the menus to the table we thought about dining in and just left . Completely understand if she was having a bad day but taking her anger out on customers like animals should be okay. Customer service 0/10.
… morewe answered yes , as soon as she grabbed the menus , she literally THREW/ TOSSED the menus at OUR table before sitting us down like if we’re treated like dogs.
Noticed she gave us a dirty look as well as soon as we saw how she tossed the menus to the table we thought about dining in and just left . Completely understand if she was having a bad day but taking her anger out on customers like animals should be okay. Customer service 0/10.
Stephen Lapointe
First time here and was greeted and seated as soon as we walked in. Staff were very friendly and the place was clean. Lots of parking. 7 booths around the outside and 4 large tables in the middle. The food was fresh and hot that all came out quickly. Very delicious!
Place was a little warm for me. They have a cooling fan that they were adding ice water too.
(9b) Vermicelli Bowl with chicken
(1b) Grilled Chicken Spring Rolls
(6b) Coffee Macaron
(4e) Fresh Taro Smoothie
I did not care for the (1a) Thai Tea with boba… never had it before but you might like it!
… morePlace was a little warm for me. They have a cooling fan that they were adding ice water too.
(9b) Vermicelli Bowl with chicken
(1b) Grilled Chicken Spring Rolls
(6b) Coffee Macaron
(4e) Fresh Taro Smoothie
I did not care for the (1a) Thai Tea with boba… never had it before but you might like it!
Brianna
I’ve been a loyal customer of this restaurant for over two years, dating back to when I was pregnant, and have ordered or dined in almost weekly because it’s close to my home and I genuinely enjoy the food. I have always paid, been respectful, and never caused any issues.
Unfortunately, my recent experiences have been extremely disappointing and concerning. Since Valerie was promoted to General Manager and her sister began working there, the level of professionalism has noticeably declined. Her sister has been consistently rude not only to me, but to other staff as well, which has impacted the overall experience.
When I attempted to address the issue by asking to speak with Valerie, my call was abruptly hung up. After that, my calls were no longer answered. I was later told by Tony (who was professional and kind enough to call me back) that Valerie made the decision to refuse me service entirely — without explanation — despite my long history as a loyal, paying customer.
Being banned as a customer without cause, conversation, or accountability is unacceptable and reflects poorly on management. I hope the owner sees this and takes a closer look at how this location is being managed, as long-time customers should not be treated this way.
… moreUnfortunately, my recent experiences have been extremely disappointing and concerning. Since Valerie was promoted to General Manager and her sister began working there, the level of professionalism has noticeably declined. Her sister has been consistently rude not only to me, but to other staff as well, which has impacted the overall experience.
When I attempted to address the issue by asking to speak with Valerie, my call was abruptly hung up. After that, my calls were no longer answered. I was later told by Tony (who was professional and kind enough to call me back) that Valerie made the decision to refuse me service entirely — without explanation — despite my long history as a loyal, paying customer.
Being banned as a customer without cause, conversation, or accountability is unacceptable and reflects poorly on management. I hope the owner sees this and takes a closer look at how this location is being managed, as long-time customers should not be treated this way.
Isaiah Alley
Very good food. We got the Combination Pho, the pork spring rolls, the Pad Thai and the pork Banh Mi sandwich. While it wasn’t the most “authentic” food it was all very delicious.
You have to dine in, if you get it to go it isn’t as good.
… moreYou have to dine in, if you get it to go it isn’t as good.