Brian Crane
New Years Eve, 5pm, 10 minutes drive.
Online order with pick up.
Pick up time correct but text to remind me came in after I left with order.
3 items ordered
Calzone was great! Mine was sausage, red peppers, black olives. Very good marinara sauce.
Antipasto good. Forgot the dressing.
Garlic parm wings could have been more flavorful. Cooked well. Blue cheese sauce and celery.
Overall I would definitely go back and next time try a pizza.
… moreBrenda
Had a pepperoni pizza, an order of garlic parmesan wings, and an order of mild wings delivered tonight. Delivery time was not bad for a Friday night. Delivery driver was awesome, especially with the dogs. But the garlic parmesan wings had no flavoring and the pepperoni pizza was burnt on the bottom and crust was extremely tough. I do notice that the wings here are hit and miss. But for $15, for 10 wings, I expected something a bit different.
… moreChris Boggs
Upset stomach after eating, but not as bad as the customer service was. Arrived to pick up online order (two pasta dishes) and waited 25 MORE minutes after being told that it will be 5-10 minutes. Not apologetic – more of an insincere “sorry about the wait.” Also, asked for extra sauce and it seems like that may have been a joke to them as I received basically a bowl of sauce with pre-cooked chicken chunks in it and a little pasta. (See pic of “extra” sauce looking like a bowl of chili) The food tasted good but as mentioned something set my stomach off. They should move to cooking own chicken I feel.
It’s too bad because I did used to like this place. A nicer attitude and an overall feeling that they care would go a long way. Especially when I expressed I was disappointed in the wait.
… moreDanielle Burch
Until last night, I would have recommended this place to anyone. Last night however, we ordered our pizza and when it was delivered we dug in! My husband took a bite of his slice and noticed there was a nail in the crust. We immediately called and talked to three different people, the last person being the manager. They called us liars, didn’t offer to replace or refund the food and said the owner would call asap. We even drove the pizza back to them, showed pictures and they still said we were lying.
Over the years, I’d have to guess we’ve ordered around 100-150 times, we’ve had mistakes happen but never requested a refund or remake. I could see if our order history was suspicious of people just looking for free food but it’s not.
I still haven’t heard from the owner and will not order again.. I don’t appreciate being yelled at and called a liar and not even getting an apology from anyone working last night.
Mistakes happen, I don’t think it was intentional but there was 100% a nail in our food and nothing was done. Shoutout to D’Andres that had a new pie at our door in 30 minutes, no nails and great customer service.
Do better primo…
UPDATE: The owner, Vince, called a few minutes ago and did offer an apology and a gift card. He confirmed his managers are not authorized to offer refunds or remakes, so keep that in mind when ordering if something goes sideways. If they can’t reach the owners to authorize it, nothing can be done. I declined the gift card, that wasn’t what this was about. Hopefully the staff get some customer service training and they try to find out where the nail came from to avoid it in the future.
… moreAvery Sutton
i don’t think i could explain enough how much i love primos. it’s always been my favorite, but im currently 8 months pregnant and oh my GOD i could eat the garlic knots every single day. i will and can not eat them from anywhere else. shoutout to primos for the best garlic knots this girl could ever ask the heavens and earth for.
… moreKristine MotheroftheBride
I am sorry but this was the worst meal I have ever gotten from Primo Wilton. You definitely changed the sauce and the meatballs are nothing but mush and taste terrible. The slice of cheesecake was old… it was very soft, nothing like cheesecake is supposed to be and it had been sitting so long that all of the moisture from it collected on the bottom and was like brown water…. I will not be ordering from you again. Sorry….
… moreNicholas Gerardi
Primos pizza is quite good but nothing special. We live nearby and order all the time. Recently it seems like they can’t make a pizza on time to save their lives. Ordered a pizza for 3:30. Showed up 5 minutes late since they are usually a little slow. I proceeded to wait 25 minutes for my pizza. My father who has to leave at 4, had to eat his food on his drive. The most important thing about a business is timeliness.
… moreAllan Lounsbury
Great place to order people are nice. The food is amazing. Highly recommend.
… morePatrick Walsh
Pizza was ok. Hot wings were barely medium and undercooked.
Order was 10 minutes late for pickup when the app said it was ready.
… moreKevin
*** business charges extra for to use a card***
Probably dodging taxes
Pizza is ok… but if your from downstate your probably not gonna think its killer good, the chicken parmesan sammie was pretty good ide go back for a quick slice I suppose
… more