Chophouse serving steak & seafood in a classy space with exposed-brick walls & a vintage bar area.
Hours
| Monday | 11 AM–9 PM |
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
| Friday | 11 AM–10 PM |
| Saturday | 11 AM–10 PM |
| Sunday | 12–8 PM |
Address and Contact Information
Address: 109 W Joliet St, Crown Point, IN 46307
Phone: (219) 663-7377
Website: http://primesteakhousecp.com/index.php
Menu Photos
Order and Reservations
Reservations: resy.com
Photo Gallery
Related Web Results
Prime Steakhouse | Crown Point, IN | Steak, Seafood, and Pasta
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Prime Steakhouse | Crown Point IN – Facebook
Reviews
Other than that, food was tasty, atmosphere was superb, and our night was romantic.
The part that truly soured the evening was how the end of our meal was handled. While we were still eating dessert, the entire atmosphere shifted in a way that made it feel like they wanted us gone. They turned on all the bright overhead lights, instantly killing the ambiance. Staff began vacuuming around the dining area, creating noise that made it impossible to relax or enjoy the last part of our meal. The back door kept being opened and closed, and since we were seated near it, I was freezing. It felt less like we were finishing a nice dinner and more like we were in the way of closing procedures.
What made it even more frustrating was that this all happened at 9:15 pm, even though the posted hours say they don’t close until 10. For a $300 dinner, being rushed out like that felt incredibly unprofessional and honestly a bit disrespectful. It completely overshadowed the rest of the evening.
1 Great service/friendly staff
2 Great cozy atmosphere
3 food was fresh, seasoned, and amazing
My lamb chops were seasoned, the bread was fresh n hot w/ garlic butter, the ribeye my fiance had was cooked to perfection, the drinks were on point! We were definitely pleasantly surprised by the whole experience. We frequent “topnotch” steakhouses dtwn all the time and this definitely is a hidden gem
(Also carrot cake was delectable)
We haven’t gone out for a long while due to our baby girl, we can always expect the unexpected lol
Thank you to the staff at Prime who tried their absolute best to help us with our baby girl. We will definitely be coming again, when we find a babysitter.
Would get a 5-star review but they add a surcharge to any bill paid with a credit card, and that is always an automatic minus 2 stars with me. No exception. Which is unfortunate because I had an absolutely top notch experience
I had a couple of questions about the history of the building, and the owner was eager to answer them with a warm smile on her face. It is one of our go-to restaurants and always will be.
I asked the young lady at the front how long and she said she wasn’t sure, maybe 10-20 minutes. I asked what was the point of the reservation. I also let her know that I wasn’t upset with her, I just didn’t understand where the confusion came in. I asked the owner could we at least give them the birthday cake to keep in the kitchen and she made sure to let us know there was a cake fee. Considering the fact that our reservation was delayed due to their error, they could have not charged fee since we were inconvenienced.
My group began to wait in the small waiting area that they have along with maybe 6 other people, all waiting to be seated. There were so many people in the small space, they were lining up the stairs. Which in itself was a hazard. A couple of us decided to go upstairs to their other restaurant to utilize the bar while we waited. A couple of us also went to their enclosed outside area to wait. There was a heater present but it wasn’t even turned on. So we joined the other ladies upstairs at the bar. Making the best out of the situation we enjoyed drinks and sushi while we waited.
45 minutes past our reservation time, the hostess came to tell us our table was ready. I immediately went down stairs and stood at the hostess stand. She seated two other parties while I stood there waiting. The owner then came over and I let her know that the hostess had said our table was ready. They both at the same time said it was ready and pointed to a table by the window. No one walked me to the table. They didn’t even give me menus. Which I felt was weird considering I had just watched her seat other tables by walking them to their table with menus in hand.
I sat and waited for another 20 minutes before our waitress came over. Kelli was amazing, attentive and very apologetic for something that was out of her control. She noticed we didn’t have menus and went to get some for us.
Our actual dinner experience was great. Our waitress Kelli made my birthday dinner enjoyable.
The lack of accountability from the beginning is what disturbed us. The hostess stand is a very important role to have and it was very unfortunate that the hostess was not knowledgeable in her own. At no fault of her own, it seemed as if she was new and had not received the proper training. During a busy season such as the holidays someone should have been with her to help her answer questions instead of her having to find someone each time we needed information. When we were finally seated, I asked for the manager on shift and that is when I was told that the older lady I had been speaking to whom I assumed was a manager was in fact the owner. That was surprising considering the treatment she was giving.
Having a birthday during the holiday season has prepared me for wait times and having to make early accommodations for dinner. But I was not prepared for the lack of accountability that was shown and from the owner at that.
While my family and I have patronized Prime Steakhouse and Theo’s over the years, this will be our last season. Thankfully we had a phenomenal waitress and that I have amazing friends who worked double time to ensure that I enjoyed my birthday dinner but the experience should not have been ruined in the beginning by the owner to begin with.