

73 Russell Square London is very much your local coffee shop, providing a wide variety of breakfast foods, selection of fresh sandwiches, and of course great organic coffee drinks, including americanos and lattes. So, whether you’re looking for coffee near you, or in need of a takeaway breakfast or lunch, visit our 73 Russell Square store today or read our full menu.
Counter-serve chain for ready-made sandwiches plus breakfast, coffee, soups & salads.
Address and Contact Information
Address: 73 Russell Sq, London WC1B 5BG, United Kingdom
Phone: +44 20 7837 7098
Website: https://www.pret.co.uk/en-GB/shop-finder/l/london/73-russell-square/10506
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Pret A Manger 73 Russell Square London
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Reviews
Shoutout the blonde hair lady who wears the cctv thing cause she was everywhere and so calm and elegant . Shoutout barista w piercings so kind , always smiling and always everywhere cleaning when he has free time
Disgusting toilets though. Absolutely rank. Stinks. Is a mess. The Thames was cleaner when London was hit with the bubonic plague.
Doesn’t seem like a staff issue but a plumbing issue.
Food delicious. Drinks, piping hot. Pleasant atmosphere; airy and bright. Comfortable arm chairs and stools. Clean.
TOILET
The toilet is dismal. Today, when I visited it, it smelled of a public male only public toilet. The floor had clearly been urinated on, as was the toilet seat, though an hour there had been a flick of a mop. Usually there are two toilets, though from what fellow customers tell me, it’s been out of order for a week or more. There was no toilet paper, and no sanitising hand gel or paper towels for drinking washed hands. The toilet cubicle was uncomfortable to use, having to avoid the urine on the floor and on the seat, with no way of cleaning/drying the latter.
I spoke to the duty manager about the toilet and I was told, ‘we are very busy and we don’t have time to ensure it’s kept clean. I was told it gets cleaned 3x per day.
The fact that the counter staff’ are kept very busy, cleanliness of the toilet is given little/no importance. I suggested Pret A Manger get someone specific to maintain the toilet clean, ‘throughout the day’. The answer, ‘you need to contact Customer Service’ about that’. I told them that I would. And I certainly will.
Whilst waiting for my order, another lady took my tea over to another gentleman waiting and when he declined and said something that sparked some recognition in her, she greeted him and ran off with him chatting leaving my drink there.
There was one good lad working, friendly and polite… that eventually gave me my tea.
Place was messy, wouldn’t come back. Food on the seats, hand prints all over the windows. Rubbish left out.
The manager needs an attitude check or maybe just not work in hospitality?