Ryan (CyrusDrake)
Food is good but the ordering at the restaurant is a bit chaotic. I got the “A Wreck” original size sandwich in wheat. Very simple. But I had to basically yell everything to the person behind the counter because there is a ton of noise in the kitchen. I get that like baking and what not can be a noisy ordeal but that’s why restaurants usually have the ordering area a bit closed off from the kitchen. Also the counter tops are way high up while you’re supposed to say if you want anything else on it after it’s been toasted. I’m at least tall enough to see over this counter, but barely, and I’m 6 feet tall. I can’t imagine how it’d go for someone that’s short. Aside from that it’s a great place. The vibe inside almost reminds me of some 6th street Austin bars. Everyone was nice enough. If you sign up with the app as a first timer, right now anyway, you can redeem a free original sandwich on your next visit. So i’ll certainly be doing that soon! Oh, there was also a survey via email for a free cookie. So… cool. I like free stuff. See y’all soon.
… moreLindsay Stanley
Never coming here again. This is the second time I’ve ordered a sandwich from them and received almost no meat on my sandwich. $10 for a turkey sandwich that has ONE slice of meat on it. Are you kidding me? You lost us as customers because this is not the first time it has happened and I am very disappointed. In the picture you see it has more cheese on it than meat what a rip off!
… moreMichael Dickens
Potbelly is my go-to for a reliably delicious lunch! The Wreck sandwich is a masterpiece—warm, toasty, and loaded with amazing meats. Their milkshakes are the perfect creamy finish. Fast service, friendly staff, and great food. It’s the classic neighborhood sandwich shop experience done right. Highly recommend!
… moreshaun
Be careful they do not take cash here. Puts the poor servers in a very awkward position when folks come in order a full meal prepared to pay and they don’t take cash.
Posted or not this is an unacceptable practice.
Unfortunate but the owners of the business will learn …
… moreLeah Brown
The atmosphere was very pleasant, food was good, and staff were very friendly and helpful. Would definitely recommend!
… moreAkash
Great and fresh ingredient. And the size of a sandwich is great! The choices are varied and the food is fresh . The best sub is the Mediterranean Chicken Sandwich . Give it a try. Potbelly has a great atmosphere and enough space to dine in and study and work.
… moreStefanek B
Thane’s service was exceptional. I was having a bad day, but this interaction alone made my day a lot better. Will be returning to this store again sometime.
… moreAmanda
If I could provide a -0 I definitely would. I called to inform the Manager on 9/7 around 9PM that my sandwich and my order was truly delivered by Ubereats and it’s unacceptable and I’m not eating a soggy sandwich. She directs me to ubereats. I didn’t want a refund, just a sandwich that’s not soggy, I’ve eaten potbelly several times and NEVER experienced this unprofessional attitude ever. So I asked for their names and they began making up false names and stated I will not get another sandwich because ubereats is third party and they delivered it, my response to the GM as she stated was her title that Uber did not make my sandwich, and she says to me “sometimes our tuna is a little wet”. Which seriously, isn’t the right thing to do. Replace the sandwich and provide customer service, instead she rather push blame on Ubereats and refuse to provide me with a fresh sandwich. I told her I would be willing to bring the untouched food items. And it went no where because she felt like I had an attitude and hung up on me. I’ll surely NEVER purchase from here ever again for one. But if this is the type of fast food workers we have at this location, it’s not worth my time and I prefer informing others so they are aware for future reference.
… moreWes Ka
The sandwiches are great. The amount of selections of what is inside the sandwich are little. The decoration of the restaurant is old and I know how Potbelly started their business, but they should upgrade their game to compete with other competitors. I have tried it in Dubai and it tastes much better. The restroom soup and napkins are not working and the sink is in bad condition. They need to work on cleaning the restaurant more often. The prices are a bit high. That’s why it is usually not crowded.
… moreBrittany D
Do not use them for catering and do not need a sales tax exemption.
… more