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Ditch the sad desk lunch and treat yourself to a delicious sandwich near First Colony Mall! Located in Sugar Land, just a short drive from Oyster Creek Park, Potbelly Sandwich Shop is your go-to lunch spot on Highway 6. Step inside and enjoy all your favorites piled high with premium meats and melty cheese. And don’t forget our fresh-baked cookies – let’s just say they disappear fast. Feeding a crowd? Our catering menu is here to make your life easier (and tastier). From sandwich platters to fresh salads and more, we’ve got something for everyone. Ready for a quick bite on Highway 6? Order online or pop by at 1815 Highway 6, Sugar Land, TX. We’ll handle the food, you handle the fun!
Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods.
Address and Contact Information
Address: 1815 Hwy 6, Sugar Land, TX 77478
Phone: (281) 277-2515
Website: https://www.potbelly.com/?olonwp=JjBtp_vMLk25gkYh_bnoiQ
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Sugar Land – Drive Thru – Potbelly
Sugar Land – Drive Thru. OpenUntil 10:00pm. 1815 Highway 6. Sugar Land, TX 77478 · (281) 277-2515. In-Shop Pick Up Drive-Thru Pick Up. Hours. Shop Hours. Sat: …
Potbelly
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Potbelly Sandwich Shop, 1815 Highway 6, Sugar Land, TX 77478, US
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Reviews
Lauren Cherry
I don’t usually write reviews, but this one really bothered me because I genuinely love Potbelly’s food. And my sandwich and soup WERE good. But the only person who was kind to me tonight was the first girl who asked what bread I wanted. After that, it completely shifted. The guy making my sandwich didn’t look at me, didn’t acknowledge me, nothing. Just cold and clearly irritated. The pink-haired guy at the register was the same way. No warmth. No friendliness. Just rude. Dismissive. Rolled his eyes when I asked for a bag and tossed it at me.
I was polite the entire time. I said please and thank you. I even tipped 20% because maybe they were having a bad day. I get it. I work in customer service too. We all have off days. But I walked out feeling completely unwelcome and honestly kind of dismissed. Basic courtesy doesn’t cost anything. A simple smile or eye contact goes a long way.
I love the food, but the energy in there was awful. I won’t be coming back to this location, unfortunately, because it is the most convenient location for me.
… moreI was polite the entire time. I said please and thank you. I even tipped 20% because maybe they were having a bad day. I get it. I work in customer service too. We all have off days. But I walked out feeling completely unwelcome and honestly kind of dismissed. Basic courtesy doesn’t cost anything. A simple smile or eye contact goes a long way.
I love the food, but the energy in there was awful. I won’t be coming back to this location, unfortunately, because it is the most convenient location for me.
Jawad Janjua
Terrible experience at Potbelly!
I had an awful experience here. My sandwich was made wrong with bacon even though I specifically said I can’t eat pork. When I asked for it to be fixed, the manager (short African American woman) working was extremely rude and unprofessional — she raised her voice, used profanity, and gave me a hard time instead of helping. I asked to speak with the general manager, but no one responded or seemed to care. On top of that, the cookie I got was rock solid, like it was days old. Very disappointing and unprofessional service all around especially from the manager — I won’t be coming back. Don’t even know if I am receiving a refund or not so upper management contact.
… moreI had an awful experience here. My sandwich was made wrong with bacon even though I specifically said I can’t eat pork. When I asked for it to be fixed, the manager (short African American woman) working was extremely rude and unprofessional — she raised her voice, used profanity, and gave me a hard time instead of helping. I asked to speak with the general manager, but no one responded or seemed to care. On top of that, the cookie I got was rock solid, like it was days old. Very disappointing and unprofessional service all around especially from the manager — I won’t be coming back. Don’t even know if I am receiving a refund or not so upper management contact.
Sop
I order from this Potbelly frequently, and for whatever reason I’ve forgotten to review it until now. Over the years, my experiences here have been up and down. On average, I’d rate the food a solid 4, while service has hovered around a 3. It’s really a hit-or-miss depending on the day.
Today was one of those “miss” days, and the coldness of the staff is what prompted this review. I walked in with my son and noticed a girl sweeping — she gave us a slight smile, nothing major. We got in line with no one ahead of us, but one staff member was busy wrapping salad containers and didn’t acknowledge us. Then, a guy cut ahead to grab his online order — no big deal — but suddenly two more employees appeared from the back, and we were finally helped.
Unfortunately, the lady who took our order had a tone that came off as rude and dismissive. I get it — people have bad days — but bad days can still leave a bad impression. What bothered me most was my son asking, “Why are they ignoring us?” That’s what really stuck with me.
Normally I’d brush it off, but this time I felt it deserved to be noted. I’ll adjust my review after my next visit if things improve. For now, posting a less-than-great photo feels fitting for a less-than-great experience.
… moreToday was one of those “miss” days, and the coldness of the staff is what prompted this review. I walked in with my son and noticed a girl sweeping — she gave us a slight smile, nothing major. We got in line with no one ahead of us, but one staff member was busy wrapping salad containers and didn’t acknowledge us. Then, a guy cut ahead to grab his online order — no big deal — but suddenly two more employees appeared from the back, and we were finally helped.
Unfortunately, the lady who took our order had a tone that came off as rude and dismissive. I get it — people have bad days — but bad days can still leave a bad impression. What bothered me most was my son asking, “Why are they ignoring us?” That’s what really stuck with me.
Normally I’d brush it off, but this time I felt it deserved to be noted. I’ll adjust my review after my next visit if things improve. For now, posting a less-than-great photo feels fitting for a less-than-great experience.
Tatianna Baggett
the guy with the bull nose ring and tattoos that worked tonight 11/7/25 is very rude.he looks at you crazy and make you feel unwelcomed .he talks to you in a aggressive tone like he has a bad attitude.it was to the point where we didn’t want to continue with the order we ended up just stopping the order as he was about to put the sandwich together because we didn’t want that energy and we knew it wouldn’t be right just for how he was handling us . we love to go around reviewing food at different restaurants but his attitude was not going to get our money. I never felt so unwelcomed and talked at a restaurant to the way that he did us. I’ll never go back to this location if he is there. we were very happy to walk in and try to order but we just couldn’t continue with our order because he was plain rude .his facial expressions down to his ton in voice when talking to us. very unpleasant.
… moreSalina Chapa
Worst customer service experience ever had! Was in the drive through for 42 minutes yesterday afternoon. I couldn’t even leave because I was stuck in between 2 cars.
When I finally got to order after the first 22 minutes of waiting, the lady that took my order was very rude, had an attitude and cut me off in the middle of ordering and said “hold on”. I only ordered 2 sandwiches. When she finally came back on w the same bad attitude, I had to repeat my order and asked for a combo for my sandwich. She never asked what kind of chips or drink I wanted. I asked for her to add a cookie and it was complete silence. She completely ignored me. When I finally pulled up to the window 20 min. later, she never greeted me, had an awful attitude and I said “hello”….crickets; no response! She finally speaks and asks if I had 2 sandwiches. I told her yes but one was a combo and she rolled her eyes and asked “you want a combo”? I said yes, that’s what I asked for at the drive through. She starts to add that on the register and I ask her to add a cookie for the 2nd time and she ignored me again. She never asked what kind of drink I wanted so I just told her. No response and of course she gives me the WRONG drink. At that point, I was so frustrated, there was a long line behind me and I did not want to deal with her attitude any longer. Completely ruined my appetite!
I asked her if I can pay Apple Pay and again, she rolls her eyes and hesitantly pulls out the credit card machine for me to scan my phone! Why should that even be an issue?
After I paid…$31.77 and I left completely frustrated, I realized she never gave me a receipt so I don’t even know if I was charged for one or two combos and the cookie that I never got!
I understand people have bad days, but when you work in the customer service industry, you need to put that aside and treat paying customers with a little more respect and kindness.
There is no need for the attitude!
This needs to be addressed.
Super disappointed. I don’t even know what I paid for since I never received a receipt.
Will never return to this location!
… moreWhen I finally got to order after the first 22 minutes of waiting, the lady that took my order was very rude, had an attitude and cut me off in the middle of ordering and said “hold on”. I only ordered 2 sandwiches. When she finally came back on w the same bad attitude, I had to repeat my order and asked for a combo for my sandwich. She never asked what kind of chips or drink I wanted. I asked for her to add a cookie and it was complete silence. She completely ignored me. When I finally pulled up to the window 20 min. later, she never greeted me, had an awful attitude and I said “hello”….crickets; no response! She finally speaks and asks if I had 2 sandwiches. I told her yes but one was a combo and she rolled her eyes and asked “you want a combo”? I said yes, that’s what I asked for at the drive through. She starts to add that on the register and I ask her to add a cookie for the 2nd time and she ignored me again. She never asked what kind of drink I wanted so I just told her. No response and of course she gives me the WRONG drink. At that point, I was so frustrated, there was a long line behind me and I did not want to deal with her attitude any longer. Completely ruined my appetite!
I asked her if I can pay Apple Pay and again, she rolls her eyes and hesitantly pulls out the credit card machine for me to scan my phone! Why should that even be an issue?
After I paid…$31.77 and I left completely frustrated, I realized she never gave me a receipt so I don’t even know if I was charged for one or two combos and the cookie that I never got!
I understand people have bad days, but when you work in the customer service industry, you need to put that aside and treat paying customers with a little more respect and kindness.
There is no need for the attitude!
This needs to be addressed.
Super disappointed. I don’t even know what I paid for since I never received a receipt.
Will never return to this location!
Amrita Ali
I have eaten at potbelly before and service has been up and down always but today was worse. We try to order it from drive through but the lady in the front desk couldn’t hear us. We came inside and the front desk lady was so rude, uncooperative and dismissive. We were giving our order and she just kept moving, it was a pain to finish our order. We ordered 3 avacodo sandwiches and they didn’t have any avocados but she didn’t offer any alternate to compensate for missing avocados. At the checkout counter, we have to repeat our order again, wait for another 10 minutes after telling two other employees to bring us Mac and cheese bowl we ordered. Overall terrible service even though we were the only one ordering our food.
… moreMelvin Ajanel
Overall it is a great restaurant, the sandwiches are always fresh and the staff is really kind. They mixed up my sandwich once but the staff was really friendly and corrected the situation. I love coming here.
… moreZubin Mory
Love their pot pie soup!! Especially in the cold weather.
… moreHerb Schwab
Great tasting sandwiches. Delicious chicken salad with bacon added on a toasted wheat bun. Perfectly done! Friendly staff. Quick sevice. Great location. Clean dining area.
… moreMichele B
Just ordered a delivery from uber eats for a 1/2 skinny ham and 1/2 apple walnut salad. The salad was absolutely nasty with rotted apples. The bread was old. Uber eats is worthless for refunds. Lesson learned. Twice I’ve tried this place and both times it was disappointing. Will never come back.
… more