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Ditch the sad desk lunch and treat yourself to a delicious sandwich near Downtown Oak Park! Located in Oak Park, just a short walk from Scoville Park, Potbelly Sandwich Shop is your go-to lunch spot on Lake Street. Step inside and enjoy all your favorites piled with premium meats and melty cheese. And don’t forget our fresh-baked cookies! Craving a morning pick-me-up? We’ve got the perfect breakfast sandwich near you! Feeding a crowd? Our catering menu’s here for the rescue! From sandwich platters to fresh salads, we’ve got something for everyone. Ready for a quick bite on Lake Street? Order online or pop by at 1100 Lake Street, Oak Park, IL. We’ll handle the food, you handle the fun!
Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods.
Address and Contact Information
Address: 1100 Lake St, Oak Park, IL 60301
Phone: (708) 386-1395
Website: https://www.potbelly.com/?olonwp=JjBtp_vMLk25gkYh_bnoiQ
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Potbelly
Hungry? Potbelly’s toasty sandwiches, soups, salads, and more are just a few clicks away. Order online now for pick-up or delivery.
Potbelly Sandwich Shop – Downtown Oak Park
Potbelly Sandwich Shop 1100 Lake St Phone: (708) 386-1395 http … Oak Park, Illinois 60301. Phone: 708-383-4145. Email: info …
Reviews
Barrett Buss
We enjoy PotBelly sandwiches. But this location has a habit of always making a mistake on deliveries. It’s an adventure. Tonight we ordered among others, a prime rib sandwich. The bag had a slip detailing correctly what we ordered but inside we got an Italian sandwich instead of the prime rib. Sorry Paul Young, whoever you are. We ate your sandwich hope you enjoyed the prime rib.
… moreAddie
I had a great experience at this store the other week. The staff took time to make sure my order was right, and they did great keeping up the pace while managing many orders. I believe there was a person named Jessica, who made the experience very memorable and great 🙂 She was very sweet
… moreCyres Vivar
Loved the service! the sandwiches were the best sandwiches from potbelly’s we’ve had.
Danaya was very helpful and I appreciated her advice and suggestions when it came to trying a new sandwich. Highly recommend comin here
… moreDanaya was very helpful and I appreciated her advice and suggestions when it came to trying a new sandwich. Highly recommend comin here
Danielle Anderson
I am extremely disappointed with my recent visit to Potbelly. The food was unsanitary—there was a hair in my food! This is completely unacceptable and shows a lack of proper hygiene practices in the kitchen. I’ve lost all trust in this establishment and will be reporting this incident to the health department. I strongly recommend avoiding this location until they address their cleanliness standards
… morePaulina Pinzon
I placed a pick up order to avoid the long lunch hour line. Even though orders are placed online you have to wait for your turn for a cashier to assist you and provide your order. I had to ask one of the employees not doing anything if she can provide me with my order. The sandwich was disappointing as you can see in the picture barely any turkey was used in the sandwich.
… moreByMyEyes
The team at this location is the best. I have never experienced such friendly and attentive service at any other fast-casual restaurant.
… moreTijana Smigic
I am not leaving a review for the food, but for the service. The hostess was extremely unfriendly. We asked for a table outside, and she told us to wait 20–30 minutes, which we did. When we came back, they seated us inside even though that’s not what we requested. We went back to her, but she didn’t care at all, nor did she apologize. She only said that if we wanted outside, we would have to wait even longer. Very unprofessional. We left because we had already wasted enough time and went to another place.
… moreElizabeth Dawson
I have literally never left a review in my life…but my family and I unfortunately had a pretty awful experience at this restaurant with its manager on-duty, Tavia. We waited for quite awhile to place our order, which was fine, they were backed up. Finally made it up to the register and waited another 10 minutes to pay. There was confusion and ultimately we had to do two separate transactions because they didn’t ring it up properly..again, totally fine!
I ordered a small sandwich and soup. I took the first couple bites of my prime rib sandwich and the meat was just not good, chewy enough to spit out twice. I brought my sandwich up, waited in line again, notified them, and asked if I could try the chicken salad on white bread instead. Tavia apologized to which I replied “no problem, it happens!”
Got my second sandwich…it came out with a very sad dollop of chicken salad in the middle of wheat bread instead of white bread. It didn’t cover more than 1/3 of the bread. I went back up and kindly asked for the manager, as at this point I just hoped for a refund.
I waited 10 more minutes before asking again to speak with Tavia (she was busy, I understood that.) I showed her my sandwich and asked for a refund rather than trying again. Here her tone changed and she was clearly frustrated with me. She rudely requested the last four digits of the card and was only able to find 1 of the 2 orders we were charged for. She laughs and says to me “So you’re up here complaining again when we didn’t even charge you for it??” I pull up my bank statements and show her that I was charged for it, but there were 2 different transactions (which was only necessary because of a mistake her staff made.) By this point the rest of my family is done eating and my soup has been sitting cold. After she finds the second transaction, Tavia begrudgingly offers me a partial refund for my meal. I explain I’ve been standing at the counter for 20 minutes and didn’t get a chance to eat my soup. She persists that I got the soup I ordered and she’s not going to refund me for it, hands me a receipt as says have a nice day. I asked when I can expect to see a refund and she replied “it’s on the receipt” and walked away.
I expressed that I’ve been nothing but polite throughout this entire experience and given the circumstances and I would appreciate a full refund for my (individual) meal. She argued with me and then walked away again. I was still trying to speak to her and she continued to interrupt me with “HAVE A NICE DAY MA’AM” over and over again.
No one is perfect and accidents happen, especially in food service on a busy Saturday. But I was met with rudeness and profound unprofessionalism. Tavia could have just acknowledged their hiccups and made things right, but she did not.
I would consider giving Potbelly a second chance, but I expect to be refunded for this unpleasant experience.
Date and time of incident: 4/26/25 around 1:30pm
Name on card: Judith A Adkins
Last 4 digits: 3744
… moreI ordered a small sandwich and soup. I took the first couple bites of my prime rib sandwich and the meat was just not good, chewy enough to spit out twice. I brought my sandwich up, waited in line again, notified them, and asked if I could try the chicken salad on white bread instead. Tavia apologized to which I replied “no problem, it happens!”
Got my second sandwich…it came out with a very sad dollop of chicken salad in the middle of wheat bread instead of white bread. It didn’t cover more than 1/3 of the bread. I went back up and kindly asked for the manager, as at this point I just hoped for a refund.
I waited 10 more minutes before asking again to speak with Tavia (she was busy, I understood that.) I showed her my sandwich and asked for a refund rather than trying again. Here her tone changed and she was clearly frustrated with me. She rudely requested the last four digits of the card and was only able to find 1 of the 2 orders we were charged for. She laughs and says to me “So you’re up here complaining again when we didn’t even charge you for it??” I pull up my bank statements and show her that I was charged for it, but there were 2 different transactions (which was only necessary because of a mistake her staff made.) By this point the rest of my family is done eating and my soup has been sitting cold. After she finds the second transaction, Tavia begrudgingly offers me a partial refund for my meal. I explain I’ve been standing at the counter for 20 minutes and didn’t get a chance to eat my soup. She persists that I got the soup I ordered and she’s not going to refund me for it, hands me a receipt as says have a nice day. I asked when I can expect to see a refund and she replied “it’s on the receipt” and walked away.
I expressed that I’ve been nothing but polite throughout this entire experience and given the circumstances and I would appreciate a full refund for my (individual) meal. She argued with me and then walked away again. I was still trying to speak to her and she continued to interrupt me with “HAVE A NICE DAY MA’AM” over and over again.
No one is perfect and accidents happen, especially in food service on a busy Saturday. But I was met with rudeness and profound unprofessionalism. Tavia could have just acknowledged their hiccups and made things right, but she did not.
I would consider giving Potbelly a second chance, but I expect to be refunded for this unpleasant experience.
Date and time of incident: 4/26/25 around 1:30pm
Name on card: Judith A Adkins
Last 4 digits: 3744
PM G
We were hesitant to try based on previous reviews by others, but we went ahead and did try. Our sandwiches were great! Delicious. The order taker counter person was great! Personable, friendly, competent. The cashier/veggie line person, not so much. She wasn’t rude, but… not friendly, not attentive…I had to go back to have her add items she forgot to put on the sandwiches. Also, the dining area wasn’t very clean. We had to clean our own table. No one came out to clean tables while we were there. We will visit again when we are back in town.
… moreSobeida Santiago
Curtis was so helpful, friendly and pleasant to deal with! Awesome customer service here!
… more