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Ditch the sad desk lunch and treat yourself to a delicious sandwich near Northbrook Court! Located in Northbrook, just a short drive from Northbrook Sports Center, Potbelly Sandwich Shop is your go-to lunch spot on Willow Road. Step inside and enjoy all your favorites piled high with premium meats and melty cheese. And don’t forget our fresh-baked cookies – let’s just say they disappear fast. Feeding a crowd? Our catering menu is here to make your life easier (and tastier). From sandwich platters to fresh salads and more, we’ve got something for everyone. Ready for a quick bite on Willow Road? Order online or pop by at 984 Willow Road Ste A, Northbrook, IL. We’ll handle the food, you handle the fun!
Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods.
Address and Contact Information
Address: 984 Willow Rd A, Northbrook, IL 60062
Phone: (847) 412-1760
Website: https://www.potbelly.com/?olonwp=JjBtp_vMLk25gkYh_bnoiQ
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Northbrook – Potbelly
Northbrook. ClosedOpens 10:00am. 816 Skokie Boulevard Northbrook, IL 60062 · (847) 291-6613. In-Shop Pick Up. Hours. Shop Hours. Sun: 10:00am – 09:00pm; Mon: 10 …
Potbelly
Hungry? Potbelly’s toasty sandwiches, soups, salads, and more are just a few clicks away. Order online now for pick-up or delivery.
Potbelly, 816 Skokie Blvd, Northbrook, IL 60062, US – MapQuest
Located just steps from Northbrook Court, Potbelly Sandwich Shop is your go-to lunch spot in Cook County. Step inside and enjoy all your favorites piled high …
Reviews
Amin
I easily parked the car in the parking lot in front of the restaurant.
When you enter the hall, to the right is the place where you order and deliver food.
You must go to this section to order and get food. To the left of the hall are tables and chairs.
There are also tables outside.
The bathroom and floor of the hall and tables were very clean.
The #food was normal as well
… moreWhen you enter the hall, to the right is the place where you order and deliver food.
You must go to this section to order and get food. To the left of the hall are tables and chairs.
There are also tables outside.
The bathroom and floor of the hall and tables were very clean.
The #food was normal as well
R J
This is one of the most disorganized, unprofessional potbellies I’ve ever been to… The workers on the cash register, as well as the worker making shakes, seem to be completely clueless… The employee making the shakes, dropped ice cream and milk on the floor several times… In addition, the cashier, forgot to enter the correct items that were purchased, not to mention did not provide receipts to the customers. I would highly suggest that a manager start working on the weekends and make sure that employees get more training. I live in the area so I’m very disappointed as you can tell. Ps. The cashier in the picture is not the cashier I’m referring to, he took over obviously because the other guy couldn’t seem to do his job.
… moreDiane English
I have never had a worse tasting sandwich. It tasted like it sat for a day in the bag I picked it up in. I arrived early to pick up so it should have been warm…it wasn’t. The veggie consisted of a small wedge of an hard, under ripe avocado and about 5 sliced mushrooms. It was awful. I had heard the quality had dropped, but I tried it anyway. I don’t think I will make that mistake again. Disappointing.
… moreJessica Allen
Delicious! This is my favorite Potbelly I’ve ever gone to. Food is always fast and fresh, and the service is excellent! The outdoor dining area is an added plus as well.
… moreYuliia Radchuk
Ordered from this location several times and everything was fine. Today got a Wreck sandwich with a hair inside of it. So disappointed.
… moreBurak Özdemir
The sandwich was good as always. Staff was food. Location was clean. Easy parking. They have restroom
… moreN Ali
If the owner of this store actually cares to keep this place around and for it to be successful, they need to do a quality check on cleanliness and customer service. This was my go to place for lunch but it is loosing quality over time. I have had issues before but did not bother to write. However, after a recent experience, I will share that first train your employees to acknowledge people waiting to place an order. The staff doesn’t even need to greet us walking in, but if they are working on a sandwich that is meant for pickup and if they see someone waiting in line, let them at least know that they will be with them in a few minutes.
I walked in. There was one family at the table already eating. There was one person fixing the bread and one person making sandwiches for a pickup order. I am just standing in the order area and these guys don’t even bother to say anything. Are they under staffed or just too bored, tired?
I was planning to order soup also but I could clearly see how gunky the top lids looked and how unsanitary that entire soup container area looked. Unless they cleaned it at night closing,or since I was last there, I would recommend people to peek at their soup placement area first!
The food tasted decent. Tables were barley cleaned. I took my sandwich and decided to eat in my car instead inside. Will not be visiting this location again.
… moreI walked in. There was one family at the table already eating. There was one person fixing the bread and one person making sandwiches for a pickup order. I am just standing in the order area and these guys don’t even bother to say anything. Are they under staffed or just too bored, tired?
I was planning to order soup also but I could clearly see how gunky the top lids looked and how unsanitary that entire soup container area looked. Unless they cleaned it at night closing,or since I was last there, I would recommend people to peek at their soup placement area first!
The food tasted decent. Tables were barley cleaned. I took my sandwich and decided to eat in my car instead inside. Will not be visiting this location again.
Tom Z
Always great service and food. They are always super friendly and helpful here. Many times I order online and everything is ready on time.
The food is always first rate at Potbelly.
The meat and toppings are always fresh. The sandwich is toasted just right.
It’s a cool atmosphere inside with the decor.
There is plenty of seating.
I will continue to go here.
Bicycling: There is a trail that runs along Waukegan and also Willow Road. They also have outdoor seating which is nice.
… moreThe food is always first rate at Potbelly.
The meat and toppings are always fresh. The sandwich is toasted just right.
It’s a cool atmosphere inside with the decor.
There is plenty of seating.
I will continue to go here.
Bicycling: There is a trail that runs along Waukegan and also Willow Road. They also have outdoor seating which is nice.
Michael Artwohl
Incorrectly charged us twice for our order, needing us to do a bank dispute to get fixed. Our food was never ready for pick up. Extremely slow service. Sandwich made incorrectly with an ingredient my wife has dietary restrictions for. Argued with us when we asked for it to please be remade. Bad, slow, service and many mistakes.
… moreJen G
After the 7-8 customers ahead of me were promptly served and rung up, I was ignored for several minutes, despite there being 4 employees present. When my salad was finally made, the employee dropped it at the unattended cash register and walked away, where I was again left to wait for seemingly no good reason other than complete indifference by the employees present. When I politely asked to be checked out, as I was running out of time to eat my lunch, rather than returning to the cash register, the employee who made my salad loudly mocked me and complained about me to his colleague. His intention was clearly for me to hear his passive aggressive, rude comments. This was shocking, as I had been patient and polite, despite truly awful service. When I asked to speak with the manager, the manager defended the employee and told me I failed to placed my order in the proper place. This is untrue, and rude and demeaning behavior toward customers should never be defended or tolerated under any circumstances. I left without my food and will never be back. I submitted a complaint to corporate through their website four days ago and unsurprisingly received no reply. The culture at Potbelly’s needs some serious and immediate attention.
UPDATE: I have reached out to Potbelly’s through the complaint submission form on their website, FB, IG, and then finally 4 days ago through the email address provided in the company’s response to this review. I have not received a reply through any of these channels. The reply below suggesting the company wants to look into this complaint is completely disingenuous.
… moreUPDATE: I have reached out to Potbelly’s through the complaint submission form on their website, FB, IG, and then finally 4 days ago through the email address provided in the company’s response to this review. I have not received a reply through any of these channels. The reply below suggesting the company wants to look into this complaint is completely disingenuous.