Potbelly

  3.8 – 372 reviews   • Sandwich shop

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Ditch the sad desk lunch and treat yourself to a delicious sandwich near Promenade Promenade! Located in Eagan, just a short drive from Lebanon Hills Regional Park, Potbelly Sandwich Shop is your go-to lunch spot on Promenade Place. Step inside and enjoy all your favorites piled high with premium meats and melty cheese. And don’t forget our fresh-baked cookies – let’s just say they disappear fast. Feeding a crowd? Our catering menu is here to make your life easier (and tastier). From sandwich platters to fresh salads and more, we’ve got something for everyone. Ready for a quick bite on Promenade Place? Order online or pop by at 1298 Promenade Place, Eagan, MN. We’ll handle the food, you handle the fun!

Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Potbelly 55121

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Reviews

Mack Rahnenfuehrer
I had a great experience at Potbelly’s thanks to the cashier who helped me—I believe her name was Caitlin. She was very friendly, helpful, and helped me answer all of my questions. Great customer service like that really makes a difference. Thanks for the positive experience!
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Pink Taco
This review is only because of the service. This happened Saturday 11/08 around 4pm. It was my first time to Potbelly and I had a terrible experience. I didn’t know it was like “subway” style and I went directly to the cashier. The guy making the sandwich was so rude just to tell us that we needed to go to the other side to start rhw order. Then he moved and didn’t tell us we had to move along with him so he was screaming at us and we couldn’t hear and that’s when again he rudely said we had to come to where he was. When the sandwiches were done he threw them at us on the counter. The whole time he was rude and had this very unhappy face. This is definitely not the service I expect.. definitely not coming back.
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Ahmari Combs-Glass
Aaron helped me at the register and was so kind as to go above and beyond with his customer service. I made a snarky comment about the sugar cookies looking a bit overdone to which he heard, and asked if I’d like to look through another stack of cookies—in a pile underneath the counter? I appreciated his willingness to ensure my experience was nothing short of amazing. I then went back to my car and found a receipt from a month before, and noticed he was the cashier helping me that time as well. It’s rare finding people who work in customer service and display commitment and dedication to their job, and for that I’m appreciative of Aaron’s help!
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Raquel M
So delicioso. Great customer service, friendly staff, lots and lots of toilet paper in the bathroom. Clean bathroom, smells so good. Very clean restaurant. Love potbelly and their cooked are delicious especially the oatmeal chocolate chip cookies !!
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Kevin Burch
I want to preface that this review is so low solely because of the service. Workers are kind of judgemental and confusing. He was staring at me like I was crazy, but at least the food was good despite not being exactly what I wanted. I’ll probably come back some time, just with the hopes of a new worker being there.

Update: I ordered a mediterranean sandwich and they didn’t give me half the toppings that actually come with the sandwich. Could’ve been a misunderstanding because the dude was so soft spoken, but why would I order a mediterranean sandwich ONLY to get chicken and feta, when it normally comes with avocado, red peppers, etc.
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Caroleka Sumner
The staff was very friendly the service was very fast they also had a guy in there that was playing Blues he also had a harmonica is playing a guitar I would definitely go back to this location it was my first time at Potbelly’s and I’m satisfied.
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Paul Anderson
Went inside to order and the guy at the counter told me they were closed. Door was open. People were in there. Then someone went in after they told me they were closed and got food. Well, this will be the last time I stop here. And to think, I’ve consistently tipped these clowns in excess of 20% for sandwich making. Way to lose a customer.
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Tanner Giesel
This restaurant canceled a catering order one hour before it was supposed to be delivered. First, they called me saying they couldn’t deliver it anymore, so I scrambled to call my customer to see if they could pick it up instead. My customer agreed to do so, but then the restaurant called again just an hour before pickup to cancel the entire order.

The manager blamed me, saying I should’ve given them more notice, even though I placed the order online the day before, and the system allowed it. Completely unprofessional and unreliable. I would not recommend using them for catering, especially if you’re depending on them for business events.
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premkumar gopinathan
We found this piece of plastic on the sandwich we bought tonight. It was sharp on edges and I almost swallowed it before took it out. Very careless and worst service. It is very serious issue. I am taking this issue to next level.
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Velouria Rumpf
Ordered online, missed an entire sandwich, come on. If you can’t trust them to count to four items, can you trust them to wash their hands or keep their kitchen clean? Seriously, they gave me 50% of the sandwiches I ordered, that’s pretty egregious.
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