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✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Ditch the sad desk lunch and treat yourself to a delicious sandwich near Northland Center! Located in Southfield, just a short drive from Catalpa Oaks County Park, Potbelly Sandwich Shop is your go-to lunch spot on 12 Mile Road. Step inside and enjoy all your favorites piled high with premium meats and melty cheese. And don’t forget our fresh-baked cookies – let’s just say they disappear fast. Feeding a crowd? Our catering menu is here to make your life easier (and tastier). From sandwich platters to fresh salads and more, we’ve got something for everyone. Ready for a quick bite on 12 Mile Road? Order online or pop by at 24556 W 12 Mile Road, Southfield, MI. We’ll handle the food, you handle the fun!
Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods.
Hours
| Tuesday | 10 AM–9 PM |
| Wednesday | 10 AM–9 PM |
| Thursday | 10 AM–9 PM |
| Friday | 10 AM–9 PM |
| Saturday | 10 AM–9 PM |
| Sunday | 10 AM–9 PM |
| Monday | 10 AM–9 PM |
Address and Contact Information
Address: 24556 W 12 Mile Rd, Southfield, MI 48034
Phone: (248) 304-4492
Website: https://www.potbelly.com/?olonwp=JjBtp_vMLk25gkYh_bnoiQ
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Telegraph & 12 Mile – Potbelly
Telegraph & 12 Mile. OpenUntil 9:00pm. 24556 W 12 Mile Road Southfield, MI 48034 · (248) 304-4492. In-Shop Pick Up. Hours. Shop Hours. Sun: 10:00am – 09:00pm …
Potbelly
Hungry? Potbelly’s toasty sandwiches, soups, salads, and more are just a few clicks away. Order online now for pick-up or delivery.
Reviews
Ed P
The service we received at noon on a weekday was excellent. From the initial order to the checkout, each staff member was pleasant and attentive. The sandwiches were above average for a Potbelly, and the order was executed perfectly. This particular location has one of the better dining areas, light and bright, with windows on two sides. Previous visits to this Potbelly were not nearly as good, but any deficiencies appear to have been addressed.
… moreKevian Reese
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I just left the Potbelly location in Southfield, MI after a very disappointing experience with management. I live in the area and visit this restaurant often. When I arrived around 8:40 PM, the door was locked. A young man kindly came to the door and explained that they were backed up with orders and that he was the only person working the front, which is why the doors were locked. He also let me know they were still open.
I explained that I had just left the grocery store and only needed chili to make a chili dog for dinner. He told me it would take about 15 minutes and would be ready by 9:00 PM. However, at 9:00 PM, a manager came out from the back and rudely stated that they were closed and that there was no chili available it would take one hour to cook.
Customer experience is very important to me, and how customers are treated matters greatly. The young man who helped me demonstrated excellent customer service—I was honestly prepared to offer him a position based on how professional and kind he was. The only issue is that he lacks sales experience, but his customer service skills were outstanding.
I am only rating this location poorly due to the rudeness of the manager. The young man deserves five stars for his professionalism and attitude.
… moreI just left the Potbelly location in Southfield, MI after a very disappointing experience with management. I live in the area and visit this restaurant often. When I arrived around 8:40 PM, the door was locked. A young man kindly came to the door and explained that they were backed up with orders and that he was the only person working the front, which is why the doors were locked. He also let me know they were still open.
I explained that I had just left the grocery store and only needed chili to make a chili dog for dinner. He told me it would take about 15 minutes and would be ready by 9:00 PM. However, at 9:00 PM, a manager came out from the back and rudely stated that they were closed and that there was no chili available it would take one hour to cook.
Customer experience is very important to me, and how customers are treated matters greatly. The young man who helped me demonstrated excellent customer service—I was honestly prepared to offer him a position based on how professional and kind he was. The only issue is that he lacks sales experience, but his customer service skills were outstanding.
I am only rating this location poorly due to the rudeness of the manager. The young man deserves five stars for his professionalism and attitude.
Anna Sears
Please have your staff start checking the lettuce before they make the salad.
It was rusty colored, and slimy to the touch. And I’m unable to go back to get it fixed, as I only have 30 minutes between meetings. And I didn’t notice because the young lady who made it put it into a bag and I didn’t look, because normally I have never had an issue here.
But the whole small salad could not be consumed.
I’m only giving service 5* because who ever was in charge during Lunch on 6/23 was helping a new hire remake my shake when she was back on the floor, and she took the time to help him. The other stuff just looked at the new kid when he requested for help and they just told him what to do. That manager is honestly helpful when teaching new hires, which is amazing to see.
… moreIt was rusty colored, and slimy to the touch. And I’m unable to go back to get it fixed, as I only have 30 minutes between meetings. And I didn’t notice because the young lady who made it put it into a bag and I didn’t look, because normally I have never had an issue here.
But the whole small salad could not be consumed.
I’m only giving service 5* because who ever was in charge during Lunch on 6/23 was helping a new hire remake my shake when she was back on the floor, and she took the time to help him. The other stuff just looked at the new kid when he requested for help and they just told him what to do. That manager is honestly helpful when teaching new hires, which is amazing to see.
Mark Thomas
The people are pleasant and quick. The place is clean & easily navigated. A few booths and a nice mix of low-top and high-top tables. I like the specialized table tops, too.
Selected the “Pick Your Pair” with a skinny/small Mediterranean sandwich on wheat & an apple walnut salad. Tons of grapes, apples, walnuts and chicken on that salad. Would prefer my salad without meat, however. Already had meat on the sandwich.
Two suggestions: One, lower the music volume. It makes it difficult to hear the staff’s questions. Two, ask if the customer wants the sandwich cut, especially with the smaller ones. Makes for a messy meal with all the stuffing falling out.
… moreSelected the “Pick Your Pair” with a skinny/small Mediterranean sandwich on wheat & an apple walnut salad. Tons of grapes, apples, walnuts and chicken on that salad. Would prefer my salad without meat, however. Already had meat on the sandwich.
Two suggestions: One, lower the music volume. It makes it difficult to hear the staff’s questions. Two, ask if the customer wants the sandwich cut, especially with the smaller ones. Makes for a messy meal with all the stuffing falling out.
Daze Chambers
this is my second time coming to this location, the first time i got the roast beef sandwich and it was chewy i could not finish it also got the cup of loaded baked potato soup that soup was good. This time i ordered the Mediterranean chicken sandwich it was missing the artichoke hearts, roasted red peppers, and cucumbers, just like the feta those ingredients should have already been included on the sandwich plus whatever else i wanted the sandwich was not complete along with 4 pieces of chicken i was not satisfied with this and i wont be coming back to this location i will rather spend my money somewhere else where they actually complete the order like its no reason its 3 of y’all and y’all cant make a sandwich correct i see y’all here every Sunday come on now.
… moreJohnny
Remarkable performance. I ordered a sandwich on Doordash. They managed to pack the entire order, except the one item the restaurant is named after. Precision failure at its finest. Who knows what their sandwich tastes like? Not me!
… moreHuma Abd
This location is so slow in order prep. I always place online orders and they never have my order on time. Laid back, confused crew. It’s a mess.
To add to my review. I placed an order today and went to pick up per time provided but they told me they never received my order, and it had been canceled. I checked my cc and it was in fact charged. Don’t know what the hell these people are doing. I wont ever go back to this location.
… moreTo add to my review. I placed an order today and went to pick up per time provided but they told me they never received my order, and it had been canceled. I checked my cc and it was in fact charged. Don’t know what the hell these people are doing. I wont ever go back to this location.
Sandra Carter
Shorty the manger is wonderful beautiful and have a great spirit , thank you for everything you do
… moreKenneth Kodet
When I got my order delivered after ordering online they messed it up gave me something I didn’t order because they were out of what I ordered but didn’t call me and tell me they just picked what they wanted to pick when I called they said it’s grub Hubs responsibility to tell us because they don’t have phone number to call you when it’s clearly on the receipt they put on the bag for grub hub to pick up , How is grub hub supposed to know they just pick up the order when it’s ready. And if you order for pick up they wait til you show up and make it so you have to wait another half hour.
… moreZoni Springer
DON’T EAT FROM THIS POTBELLY IF YOU DON’T WANT GLASS IN YOUR SANDWICH!!
Walked in and got a wreck. Had shards of glass in it. Called back up to the store for them to try to tell me “we don’t have anything like that glass here” and they won’t do anything to rectify, just told us to come back Monday when the boss is in.
… moreWalked in and got a wreck. Had shards of glass in it. Called back up to the store for them to try to tell me “we don’t have anything like that glass here” and they won’t do anything to rectify, just told us to come back Monday when the boss is in.