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Ditch the sad desk lunch and treat yourself to a delicious sandwich near Southlake Mall Food Court! Located in Southlake Mall, just a short walk from JCPenney, Potbelly Sandwich Shop is your go-to lunch spot in Merrillville. Step inside and enjoy all your favorites piled high with premium meats and melty cheese. And don’t forget our fresh-baked cookies – let’s just say they disappear fast. Feeding a crowd? Our catering menu is here to make your life easier (and tastier). From sandwich platters to fresh salads and more, we’ve got something for everyone. Ready for a quick bite in Southlake Mall? Order online or pop by at 2118 Southlake Mall, Merrillville, IN. We’ll handle the food, you handle the fun!
Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods.
Hours
| Monday | 10 AM–10 PM |
| Tuesday | 10 AM–10 PM |
| Wednesday | 10 AM–10 PM |
| Thursday | 10 AM–10 PM |
| Friday | 10 AM–10 PM |
| Saturday | 10 AM–10 PM |
| Sunday | 10 AM–10 PM |
Address and Contact Information
Address: 2118 Southlake Mall, Merrillville, IN 46410
Phone: (219) 736-9616
Website: https://www.potbelly.com/?olonwp=JjBtp_vMLk25gkYh_bnoiQ
Menu Photos
Order and Reservations
Order: Order online
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Merrillville – Potbelly
Pickup, delivery, and catering are available at our Merrillville sandwich shop. Order online today.
Potbelly
Hungry? Potbelly’s toasty sandwiches, soups, salads, and more are just a few clicks away. Order online now for pick-up or delivery.
Potbelly – 2118 Southlake Mall, Merrillville, IN, 46410 – MapQuest
Lisa A. Read more on Yelp. Features. Lunch; Good for groups; Good for kids; Pet friendly. Offers catering; Offers delivery; Offers takeout. Has Wi-Fi. Has …
Reviews
Julie Mcgarry
I had to clean my own table. The pop machine was leaking and all they said was “it happens” mind you it’s next to an outlet.. The girl with black and red hair just expects everyone else to do everything. We waited 10 minutes to pay for our food. She was just opening bags.. Not placing anything in them just getting them ready for online orders… But the food wasn’t made.
… moregodly god38
Dirty place, crap staff, and cold food. Waited close to 20 minutes from my order time to receive my food. My girlfriend has to say something in order for anything to be addressed and food given. Their excuse? They were waiting on us to tell them what we wanted in the sandwiches. We were sitting at a table waiting for a call keep in mind.
… moreFaith Jackson
I came in on Sunday. I ordered a chicken club. The young lady who took my order advised the bacon was cooking. I asked how long would it be. She said 5 minutes. It took 20 minutes for the bacon. If I knew it was going to be that long I would have just left. Once I got to the counter, I added a milkshake and the manager advised that I should have ordered that at the beginning of the counter so it could have been ready by the time I checked out. But I had just waited 20 minutes. Why would I want my milkshake sitting there for all that time? I thought I would be in and out and I regretted wasting my time here that day. I don’t even see myself going back to this location.
… moreAlex Gardner
I ordered a sandwich through DoorDash that was advertised as including lettuce, tomato, and onion. What I received was only a single layer of meat and a single layer of cheese—no vegetables at all. The portion size was disappointing; the bread was very thin and about half the size of a Jimmy John’s sandwich. I contacted the store and spoke with the manager, but she refused to help, stating that the toppings had to be added separately and there was nothing she could do. Overall, this was a very poor experience, and I won’t be returning to Potbelly.
… moreKrystal Murray
You have long wait times, employees will see u in line from the back and still will not come out, unless “certain” customers come into the store. Depends on certain days it’s hit or miss on if you’ll get fast, friendly customer service so don’t go on your break if you work nearby.
… moreBlaine Wieneke
Waited 24 minutes to get my sandwich. Yes, that counts from when I placed an online order. I arrived 10 minutes later and it wasn’t ready yet, but the app said it would be about 5 more minutes. 10 minutes later they finally get it going.
When someone makes an online order that is their place in line. Just because there’s other people there in person doesn’t mean that all of them go ahead of any online orders made 20 minutes prior.
… moreWhen someone makes an online order that is their place in line. Just because there’s other people there in person doesn’t mean that all of them go ahead of any online orders made 20 minutes prior.
Ufc Cal
Got two wrecks paid for em than they said “you want everything on it?” I assumed they meant what was on the item so I said “yes!” They dumped every topping on my sandwich. Couldn’t even eat either sandwich. Lost 32$ from worker’s carelessness. I understand work sucks but come on man that’s my money I worked my crappy job to get.
… moreJennifer Heinrich
We come to this location often and generally have a great experience. Today, may 4, 2025, the first girl who took our order was amazing, the guy who dressed our sandwiches didn’t make the contact but was super quick. Then we waited while what looked to be the manager changed out soups, didn’t acknowledge us standing there ready to pay, she had nails so long with no gloves on handling food. Now mind you there was NOBODY in line when we walked in….so not super busy for a Sunday afternoon. My boyfriend had time to go use the restroom and come back and I was still standing there. The guy behind me asked if anyone was working the register and she replied “yeah give me a minute” …. Not very professional or customer service like at all.
There is a sign on the wall that says our promise fresh, fast, and friendly. Well not today!
… moreThere is a sign on the wall that says our promise fresh, fast, and friendly. Well not today!
Anon ymous
Dont know where all the hate is coming from. I came in today to get lunch. The inside smelled like something had burned, but other than that, solid sandwich, quick service. Hope it keeps up
… morejk livin
I visited this restaurant on a Saturday night at 9:00 PM, an hour before closing, and was shocked by the abysmal customer service. The place was nearly empty, with only one other customer and four or five staff members present. Despite this, no one greeted me when I walked in. I approached the counter to order, and the employee—wearing an unprofessional hoodie and a backwards hat—stared blankly at me without a word of acknowledgment. His demeanor was rude and dismissive. It wasn’t until I started walking out, frustrated, that he finally spoke. The atmosphere was unwelcoming, the service was dreadful, and the overall experience was a complete letdown. I’ve given this place multiple chances, but every visit is consistently disappointing. I won’t be returning.
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