Potbelly

  4.0 – 310 reviews   • Sandwich shop

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Ditch the sad desk lunch and treat yourself to a delicious sandwich near Dulles Town Center! Located in Dulles, just a short drive from Dulles International Airport, Potbelly Sandwich Shop is your go-to lunch spot on Dulles Retail Plaza. Step inside and enjoy all your favorites piled high with premium meats and melty cheese. And don’t forget our fresh-baked cookies – let’s just say they disappear fast. Feeding a crowd? Our catering menu is here to make your life easier (and tastier). From sandwich platters to fresh salads and more, we’ve got something for everyone. Ready for a quick bite on Dulles Retail Plaza? Order online or pop by at 22035 Dulles Retail Plaza Ste 100, Dulles, VA. We’ll handle the food, you handle the fun!

Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Potbelly 20166

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potbelly.com

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Reviews

dough_ dy
There was a guy that was clearly having a bad day that was making the sandwiches. There was a lady in front of me that asked him to make a bunch of sandwiches that had all the fixings minus the meat. (Im sure it was a religious preference) and the guy making the sandwich got so mad at her “you basically just want cheese” and he huffed and puffed. She said and the sauces. It was disturbing to watch. He also made me the most ridiculious sandwich I have ever seen. Like no chicken salad in it. I usually eat at this location and no issues. But two in the same day. Sandwich posted for reference…where is all the chicken salad??
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RR
I stopped by Potbelly after a long absence and ordered a apple walnut salad w/o blue cheese. The employee making the salad offered to add something else which was very cool. I had chips . I took my salad to the auto dealer nearby and took some water and ate the salad which was awesome.
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Rafael Frias Jr
Potty Belly, located at the Dulles Center 28 is a charming yet inviting place to get sandwiches. This was my first visit and I was looking forward to a great lunch experience. As you walk in you have to go around the corner of the building where the entrance is located. The interior is set up with a lot of wood and wrought iron legs tables with the Pot Belly logo emblazoned on the table top, which I thought was cool. The inside is large enough to host quite a few customers, but because this facility complies with the current COVID-19 rules and regulations it can only accommodate so many customers. The menu is pretty simple, so I opted for the A Wreck sandwich, which consists of ham, turkey, salami on a white roll. I ordered the classic versus the nine inch sub. The order was created in no time, which is one of their promises and that I can tell you they kept. I decided to eat in because I always like to get the full experience. The staff is very friendly and seem to display this very eagerly. And who can blame them, the atmosphere is awesome. My overall opinion is the Potbelly Sandwich Shop is definitely a keeper in my list of Good Eats Quick list. I recommend it to anyone looking for a quick bite to eat in a very tranquil atmosphere.
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Tristen Bibler
Do yourself a favor and don’t come to this location after shift change for evenings. Rude employees, always on their phones or socializing, ignoring customers. Consistently get orders wrong after repeating myself multiple times. Intentionally ruining sandwiches when you ask for a little bit of extra toppings. Give small portion sizes and give dirty looks for asking them to do their jobs. They look like they hate their jobs and that is reflected in the food they prepare. Consistent disappointment from night crew Wednesday-Saturday after 4pm. Have been multiple times with the same outcome. Morning shift is awesome though and always get it right. Be like morning shift.
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Dymond Byrd
I pretty much always order the chicken pot pie soup because of how delicious it is! The best part of the soup to me is the pot pie topping as it adds a buttery crunch to the soup. One time the altogether forgot the topping but made it right by offering me a free soup. This time I ordered the large with Extra topping which of course cost extra money. Well it was forgotten as well. It gets tiring having to keep calling back to correct them on a mistake. But when you’re paying extra for something, especially in this economy, you expect that and nothing less. Very unhappy
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mari
I went into the potbelly today after years as I wanted a sandwhich so bad. Came into the store waited at the counter & was not greeted nor helped for about 5 mins. The two gentlemen working this evening on 9/29 around 6:30 were not ideal. The then younger gentlemen not wearing a hoodie asked me what was getting in the most dry unpleasant way. I asked a question in regards to the size of the sandwhich & the responses were condescending & just not how you do customer service. I ended up leaving & coming down the road to the Ashburn location & service was 10/10! I will drive the extra 8 mins for good & quick service. Do better!
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Olivia ah
Puked after eating the chicken!!!
Our sandwich makers katelyn (girl with blonde hair) and Christian were very rude and talking gossip about customers in front of me. The girl slapped my sandwich meat on the sandwich carelessly like I made her angry? She had a huge attitude because I asked a question or frankly just because she has to work. Their snappy attitudes are not made for customer service that is for sure. The tables in the restaurant were absolutely disgusting, sticky, crumb covered. Not a good experience at all. October 10
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Pretty Girlz 101
I went o order a sandwich only to stand thier while 2 lady’s where holding a candid conversation I just walked out .
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Sherri Monson
Delivered to two other sites on the same and on 3rd site did this!! OMG!!!
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Love Statue
on sunday like at 6-7 pm a lady walks up and ask the sir to make the sandwich he ask for the size the lady said regular i notice he was doing whats told so great step till the lady got crazy no reason the sir got confused as proceeding to make it she leaves made me laugh at her i feel bad for that employee so i ask him to make my sandwich he just does it seeing him tells me he was very busy and tried but had to push through to keep on going this place needs more employees like that guy he seems willing to finish what he has to do
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