Potbelly

  3.4 – 124 reviews   • Sandwich shop

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Ditch the sad airport food and treat yourself to delicious sandwiches near Washington, D.C.! Located in Terminal B at Dulles International Airport, Potbelly Sandwich Shop is your go-to airport lunch spot. And don’t forget our fresh-baked cookies – let’s just say they disappear fast. Need to fuel up before an early flight? We’ve got you covered! Our breakfast sandwiches are packed with flavor and will keep you going all morning long. From classic egg and cheese to more adventurous options, we’ve got the perfect breakfast sandwich to start your day off right. Ready for a quick bite before your flight? Order online or pop by at 1 Saarinen Circle, Terminal B, Space BM660, Dulles, VA. We’ll handle the food, you handle the fun!

Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out Potbelly 20166

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potbelly.com

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Reviews

Jimmy Summada
I ordered the ORG Prime Rib Steak sandwich, and it was very OKAY. It was decent meat but had no flavor to it and was a little dry, even with the cheese it was the most bear bones, generic sandwich I’ve had, for $13 for a sandwich I’d expect something a bit better, maybe with some customizations it could be something great! There was a very long line and the staff worked very quickly and efficiently to get us through! The service was excellent!
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Patrick Min
Just ordered a pizza melt on flat bread and after the first bite, I couldn’t even want to have it further. It was warm but the sauce was too watery, and overall tastes like a microwaved food rather than freshly made. Service was basic and could be better as they were talking to each other inside the counter rather than being attentive. I will not come back for sure.
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D A
Not much to add: even the best face at the service counter CAN’T help the food. This is NOT a sandwich, not worth the
asking price.
Atmosphere is irreslevant as nobody eats there: this is a predominantly take-out place.

Summary: take your hunger elsewhere. Don’t fall for commercials
/ advertisement / the like.
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Alex&Slavko Djukic
Stopped by Potbelly and had a great experience! The service was quick, the staff was friendly, and the food was fresh and delicious. Perfect spot for a satisfying meal on the go.
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KING BW W
As I was at the Dulles Airport I decided to try Potbelly. There a few selections at gate D and I’ve ate Chic-Fil-A and the usual fast food. The sandwich was not bad, however I tasted more bread than meat. On my sandwhich I had roast beef, bacon, avocado, onion, lettuce, and mayonnaise. Overall, it was decent.
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Doug Nolan
⭐ 1-Star Review — Potbelly Sandwich Shop (Dulles Airport, Concourse A)

In 53 years, I have never written a bad review. But I genuinely feel a moral and legal obligation to share this experience, because what happened was beyond unacceptable.

I approached the Potbelly Sandwich Shop in Dulles Airport (1 Saarinen) and immediately encountered what can only be described as the worst customer service I’ve ever experienced. Three employees stood together talking and completely ignored me. I walked to what looked like the order area — no signage anywhere — past a young man who was the only one actually working.

When I finally asked for help, one of the employees snapped at me, in a harsh and dismissive tone, “Do you want to order? Then you need to go back there and order.” No greeting. No assistance. Just attitude.

I ordered the Avo Turkey. The key word here being “Avo.” They handed my sandwich off to the toppings employee, who then asked me what toppings I wanted, even though the ingredients were clearly stated on the menu. Then the same rude employee asked, “What did you get?” as if she had paid zero attention to the entire process.

That’s when it hit me — they were charging me for the avocado without putting any avocado on the sandwich. When I pointed it out, she begrudgingly unwrapped the sandwich and slapped some on, then reassembled it like she was angry I caught the mistake.

I’m sorry, but this felt like a slap in the face to me, to Potbelly Corporate, to their shareholders, to Dulles Airport, and honestly to the entire city of Washington, D.C.

This ruined my day and my 6-hour flight. It was like watching an episode of Beavis and Butt-Head — except those two would have provided far better customer service, and at least they’re entertaining.

Do better, Potbelly. Much better.
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ostrogradski greg
I visited this place on Monday, November 10th, around 2 PM and had a prime rib steak. Since then, I’ve been sick with diarrhea for several days. Others ate similar meals at different times without issues, so this particular meal seems to have caused my discomfort. I hope the team will check food quality and safety.
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torsten welte
My years as a potbelly customer was driven by consistent quality and taste. At this location they really reduced the meat to the most minimum. It does not have the normal salami in it
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Ben
Maybe I’m jaded, but $15 for a delicious sandwich, bag of chips and an OJ seems like I won the lottery this morning!

The staff was welcoming and component in a manner I’ve sadly grown unaccustomed to lately, and again, the steak sandwich was excellent!

I don’t travel through IAD often, but if I return, I will absolutely be back here!
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The K Green Show
It’s a Potbelly’s. Sandwiches served warm and toasted are mostly always good. This one in airport is good and is right on time for weary travelers heading out of the country in Concourse B of Dulles Airport.
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