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Ditch the sad desk lunch and treat yourself to a delicious sandwich near the University of the District of Columbia! Located in Van Ness, just a short walk from the Van Ness-UDC Metro station, Potbelly Sandwich Shop is your go-to lunch spot in Northwest D.C. And don’t forget our fresh-baked cookies – let’s just say they disappear fast. Fuel up for the day with our breakfast sandwiches. From classic egg and cheese to various options, we’ve got the perfect breakfast sandwich near you! Feeding a crowd? Our catering menu is here to make your life easier (and tastier). We’ve got something for everyone. Ready for a quick bite in Van Ness? Order online or pop by at 4300 Connecticut Avenue NW, Washington, DC!
Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods.
Address and Contact Information
Address: 4300 Connecticut Ave NW, Washington, DC 20008
Phone: (202) 237-2892
Website: https://www.potbelly.com/?olonwp=JjBtp_vMLk25gkYh_bnoiQ
Menu Photos
Order and Reservations
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Potbelly
Hungry? Potbelly’s toasty sandwiches, soups, salads, and more are just a few clicks away. Order online now for pick-up or delivery.
Location Directory | Potbelly
Washington. Overlake · 3rd & Spring · Redmond · Lenora & 6th · First Hill · Bothell · Bellevue · Renton Landing · Issaquah. Washington, D.C.. WMATA · Warner …
Reviews
Hosseins Hands
I would like to begin by acknowledging that the food was excellent—prepared well, served promptly, and truly on point. However, I feel it’s important to address my recent experience with the staff during my visit. I sincerely wish the level of customer engagement had been more welcoming rather than burdensome. Only one staff member greeted me with a smile, while the others appeared rushed or disengaged, despite my being a customer entering their establishment.
I frequent this location often, and this particular experience prompted me to share this feedback. Given that the restaurant is located near a college campus—an HBCU community at that—our students, neighbors, and visitors deserve to feel invited and valued, not as though their presence creates additional inconvenience.
Throughout my visit, there were noticeable moments when staff seemed too occupied to even make eye contact. At checkout, I received service mostly from the cashier’s back rather than through direct interaction. I had to retrieve my own cup and was not offered a receipt. I also had to remind myself to request a drink, though a simple “Would you like a beverage with your meal?” could benefit both the customer experience and the establishment’s bottom line.
Additionally, I observed similar interactions with the few customers ahead of me. The store was not busy, so these weren’t issues caused by high-volume rush. Small gestures of hospitality—eye contact, a greeting, a brief offer—can significantly improve the customer experience and encourage patrons like myself to return. No one wants to feel as though they’re just stopping by “for a quick lunch” knowing they may be met with rude or impersonal service.
I hope this feedback is received in the constructive spirit intended, and that it helps support a more welcoming environment for everyone who visits.
… moreI frequent this location often, and this particular experience prompted me to share this feedback. Given that the restaurant is located near a college campus—an HBCU community at that—our students, neighbors, and visitors deserve to feel invited and valued, not as though their presence creates additional inconvenience.
Throughout my visit, there were noticeable moments when staff seemed too occupied to even make eye contact. At checkout, I received service mostly from the cashier’s back rather than through direct interaction. I had to retrieve my own cup and was not offered a receipt. I also had to remind myself to request a drink, though a simple “Would you like a beverage with your meal?” could benefit both the customer experience and the establishment’s bottom line.
Additionally, I observed similar interactions with the few customers ahead of me. The store was not busy, so these weren’t issues caused by high-volume rush. Small gestures of hospitality—eye contact, a greeting, a brief offer—can significantly improve the customer experience and encourage patrons like myself to return. No one wants to feel as though they’re just stopping by “for a quick lunch” knowing they may be met with rude or impersonal service.
I hope this feedback is received in the constructive spirit intended, and that it helps support a more welcoming environment for everyone who visits.
Anonymous
Went in today and got a grilled chicken and it was great!! Employees was also doing a great job. It’s just while waiting for my sandwich a lady came to the front and was talking to them like they’re kids and was talking down to them (I guess she’s GM or something) even made a worker upset because of a really small thing.
Other than that the sandwich was great and the workers KEEP UP THE GOOD WORK!!
… moreOther than that the sandwich was great and the workers KEEP UP THE GOOD WORK!!
Patrick Sanford
What a cool atmosphere. Neat place. But maybe that’s all they have going for them.
For a “legendary” sandwich shop, the best thing I ate was a soup. And the service here is dismal and not caring.
Cool place. Wish the food and service was better.
… moreFor a “legendary” sandwich shop, the best thing I ate was a soup. And the service here is dismal and not caring.
Cool place. Wish the food and service was better.
D B (Batch)
Nobody was taking my order. When I waited in line the employee showed up and took other peoples orders first that were behind me. The guy at the counter told me I had to get in the line after the people that came in after me. I had been waiting in the line. For easily 10 minutes. And the new line was long. I didn’t have more time to wait and had to leave.
… moreLaHannah Giles
Always feel extremely welcomed and greeted when I come in. The team always goes above and beyond. This location has become one of the places I frequent in Van Ness. Great job!
… moreMs. Kim
I haven’t been to PotBelly in over 10 years and I was on this side of DC for a class and decided to stop in. The staff was pleasant and friendly. Very welcoming environment. Luis was exceptional
I will visit again in the near future with no hesitation.
… moreI will visit again in the near future with no hesitation.
J. T.
Bravo!!! A team of ALL Black & Brown Women were holding this location down during the Lunch Rush and they were KILLING IT!
So polite, helpful and quick to execute orders that no one even realized the line was even that long!
Whoever this Manager is deserves a SERIOUS raise! Thank you all for a lovely lunch and a clean, quiet place to sit and enjoy!
… moreSo polite, helpful and quick to execute orders that no one even realized the line was even that long!
Whoever this Manager is deserves a SERIOUS raise! Thank you all for a lovely lunch and a clean, quiet place to sit and enjoy!
Kia Rogers
This woman has a stank attitude every time I come here. She is rude, impotent, and impatient. Waited in the front for a few minutes and runged the bell. She came out, twisted her face and asked if I had a disability. When I said no, she rolled her eyes and walked to the back. She made my sandwich shortly afterwards and it was sloppy, burnt, and missing a few condiments. I’m sure there’s other fast food jobs hiring if she’s not satisfied here. She should be fired for the continuous poor customer service.
… moreM G-I
Went in today at 1 pm to pick up a sandwich ordered online that was supposed to be ready at 12:50. There was one person working and a huge line. Why they would have as single employee working at this time on a weekend is a mystery. The employee seemed more interested in playing with her phone than actually doing her job. I asked her if my order was ready and she simply shook her head and went back to her phone.
Several people, including a cop, just gave up and left. I did end up getting my order at 1:10. Naturally the order was wrong. I don’t know if I have ever seen anyone less interested in doing their job. Really weird experience.
Not sure what the story is at this location but their staff is a disaster. There are better places to go where people won’t act like they’re doing you a favor by doing the job they’re paid to do.
… moreSeveral people, including a cop, just gave up and left. I did end up getting my order at 1:10. Naturally the order was wrong. I don’t know if I have ever seen anyone less interested in doing their job. Really weird experience.
Not sure what the story is at this location but their staff is a disaster. There are better places to go where people won’t act like they’re doing you a favor by doing the job they’re paid to do.
Tamara Thompson
I forgot that I don’t like how they put black pepper in their tuna salad. But otherwise the sandwich was good. Was a bit busy and packed but the workers kept the line moving. I got a cookie and chips. Decent lunch.
… more