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Welcome to Portofino’s Ristorante Italiano e Pizzeria. Three Charlotte area locations, plus our newest in Indian Land, SC. Authentic Italian cuisine a warm, friendly and comfortable atmosphere. Online ordering now available directly from our website! Our very first Portofino’s Restaurant was opened on Eastway Drive in Charlotte in 1996. Later, Portofino’s on Park Road opened, followed by Portofino’s at the Arboretum. Portofino’s Indian Land opened in May 2018.
Local Italian chain serving pizza, pasta, classic entrees & wine in a relaxed atmosphere.
Address and Contact Information
Address: 5126 Park Rd, Charlotte, NC 28209
Phone: (704) 527-0702
Website: http://www.portofinos-us.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Portofino’s
Each Portofino’s restaurant is staffed by friends and family, many of whom … Portofino’s Park Road 5126 Park Road Charlotte, NC 28209 (704) 527-0702.
Portofino’s Italian Restaurant – Charlotte
Welcome to Portofino’s Italian Restaurant, where we bring the authentic flavors of Italy right to your table. Nestled in the heart of the Charlotte …
Portofino’s Italian Restaurant | Charlotte NC – Facebook
Details. . 92% recommend (887 Reviews). . $$. . 5126 Park Rd Ste 1C, Charlotte, NC, United States, 28209 ; Links. . portofinos-us.com ; Contact info. .
Reviews
Emanuel Mendoza
I wanted to enjoy Portofino’s given the high local ratings, but my experience was a bit of a letdown. To start with the positives: the hospitality is top-tier. Our server was fantastic, funny, seating us promptly and accommodated an extra guest.
Unfortunately, the food feels more like a “churn and burn” operation than an authentic Italian kitchen. The pasta lacked the bite and was a standard boxed variety that had been cooked well past al dente. No fresh pasta was available. Even the appetizers struggled and the sauces lacked any real depth of flavor.
While it’s clearly a local favorite & been around for a while, it’s disappointing to settle for boxed quality that you can make much better at home. If you’re looking for a quick, filling meal with good service, this fits the bill but if you’re looking for authentic Italian flavors and handmade textures, you might find it as underwhelming as I did. I wish them the best but I will sadly not be returning.
… moreUnfortunately, the food feels more like a “churn and burn” operation than an authentic Italian kitchen. The pasta lacked the bite and was a standard boxed variety that had been cooked well past al dente. No fresh pasta was available. Even the appetizers struggled and the sauces lacked any real depth of flavor.
While it’s clearly a local favorite & been around for a while, it’s disappointing to settle for boxed quality that you can make much better at home. If you’re looking for a quick, filling meal with good service, this fits the bill but if you’re looking for authentic Italian flavors and handmade textures, you might find it as underwhelming as I did. I wish them the best but I will sadly not be returning.
Troy Murray
If you want Italian food, then I recommend this place! The food was served piping hot and it was very delicious. They provide a healthy amount of food and you get bread. The service was great. Also, you automatically receive waters, but you can order another drink. Overall, it was a great experience and I will be back!
… moreBayou Vixen
From the moment we arrived we felt rushed dining in especially with the restaurant being mostly empty except for two or three ppl sitting at the bar. We were rushed to order, our food and drinks and then rushed to finish eating and box up the rest up and go. Our pizza was incorrect and all the waiter did was offer us some broccoli from the back to put on our pizza. As if, bringing us some cold broccoli to sprinkle on our white pizza was a fix when it was supposed to be baked into the white sauce and mozzarella cheese. Furthermore, no discount was offered or anything to compensate us for the kitchen’s mistake. So I will never return to this location again and the only reason I came to this one is because we were on this side of town. Definitely the location on Eastway is 100% better from friendliness, food quality to customer service. I am truly disappointed in my experience tonight.
… moreDon Coomer
We dropped into Portofino’s at 5126 Park Rd, Charlotte, NC for a quick lunch. We only had a large Pepperoni pizza and an order of Mozzarella Sticks. Sorry, there are no pictures of the sticks, but our group got to them before I could snap a picture. I guess that speaks well for the Mozzarella Sticks. The large Pepperoni pizza was great. There was nothing left when we departed. I wish I could speak more regarding the food, but we only had the pizza and sticks both of which were exceptional.
The restaurant has a great atmosphere with ample seating and a great outdoor area. They have a full-service bar, but I can’t say much for the Old Fashion I had. Just not up to par. They had a good section of beer, but no cider. There is ample free parking. The service was great and I will dine here again the next time I’m in Charlotte.
… moreThe restaurant has a great atmosphere with ample seating and a great outdoor area. They have a full-service bar, but I can’t say much for the Old Fashion I had. Just not up to par. They had a good section of beer, but no cider. There is ample free parking. The service was great and I will dine here again the next time I’m in Charlotte.
barbara sherman
Amazing service. We were a party of 31 guest. The table was ready for us upon arrival. Roberto and the other server were great. Food was excellent and brought hot and fresh Every employee worked as an amazing team. Every guest was happy. I can’t say enough about the restaurant. Thank you for helping our group celebrate the holidays Barbara Sherman
… moreShaun Robertson
This was, without question, one of the most frustrating restaurant experiences I’ve had,.. and that’s saying something.
Tonight, I placed a DoorDash order for Chicken Parmesan. DoorDash does not provide an option to substitute marinara with Alfredo, which is already an issue, but I tried to handle it responsibly. Immediately after placing the order, before the entrée could reasonably have been prepared,.. I called the restaurant to request a simple substitution: replace marinara with Alfredo sauce.
What followed over the next 25 minutes was complete operational chaos.
I made six phone calls. I was hung up on multiple times, placed on hold and disconnected, and ultimately transferred to someone who identified themselves as a manager (this guy should be fired)… only to be put on hold again and intentionally disconnected. On my final call, I was told flatly that they “could not make the change” and that I would need to contact the DoorDash driver instead. The driver, understandably confused had no clue what was going on when contacted.
Here’s the most baffling part:
I offered to pay extra, up to $10 directly, to simply have Alfredo added to the order. That was also refused.
For context, this is not the first time this exact issue has happened. On a prior occasion, I personally placed the same order, called it in, drove to the restaurant to pick it up, and still received it incorrectly, with marinara instead of Alfredo!
At no point was there an attempt to solve the problem. No escalation. No accountability. Just repeated hang-ups and a final “sorry, nothing we can do,” followed by another disconnect.
This is not a kitchen issue, it’s a management and systems failure. Substituting one sauce for another is a basic, low cost adjustment. The refusal to handle it, combined with hanging up on a customer repeatedly is indefensible.
As a former restaurant owner, I understand operational pressure, food cost, and delivery platform limitations. That’s exactly why this experience is so unacceptable. This wasn’t about being busy, it was about poor leadership, poor training, and zero customer care. Absolutely zero!
I would never recommend Portofino’s on Park Road, and frankly, this experience makes me question the franchise as a whole. We’ll be finding our Italian elsewhere, at a restaurant that values customer service, basic competence, and respect.
This may be the first negative restaurant review I’ve ever written, but after being hung up on repeatedly over a simple sauce substitution, it felt necessary.
1/10. Across the board.
… moreTonight, I placed a DoorDash order for Chicken Parmesan. DoorDash does not provide an option to substitute marinara with Alfredo, which is already an issue, but I tried to handle it responsibly. Immediately after placing the order, before the entrée could reasonably have been prepared,.. I called the restaurant to request a simple substitution: replace marinara with Alfredo sauce.
What followed over the next 25 minutes was complete operational chaos.
I made six phone calls. I was hung up on multiple times, placed on hold and disconnected, and ultimately transferred to someone who identified themselves as a manager (this guy should be fired)… only to be put on hold again and intentionally disconnected. On my final call, I was told flatly that they “could not make the change” and that I would need to contact the DoorDash driver instead. The driver, understandably confused had no clue what was going on when contacted.
Here’s the most baffling part:
I offered to pay extra, up to $10 directly, to simply have Alfredo added to the order. That was also refused.
For context, this is not the first time this exact issue has happened. On a prior occasion, I personally placed the same order, called it in, drove to the restaurant to pick it up, and still received it incorrectly, with marinara instead of Alfredo!
At no point was there an attempt to solve the problem. No escalation. No accountability. Just repeated hang-ups and a final “sorry, nothing we can do,” followed by another disconnect.
This is not a kitchen issue, it’s a management and systems failure. Substituting one sauce for another is a basic, low cost adjustment. The refusal to handle it, combined with hanging up on a customer repeatedly is indefensible.
As a former restaurant owner, I understand operational pressure, food cost, and delivery platform limitations. That’s exactly why this experience is so unacceptable. This wasn’t about being busy, it was about poor leadership, poor training, and zero customer care. Absolutely zero!
I would never recommend Portofino’s on Park Road, and frankly, this experience makes me question the franchise as a whole. We’ll be finding our Italian elsewhere, at a restaurant that values customer service, basic competence, and respect.
This may be the first negative restaurant review I’ve ever written, but after being hung up on repeatedly over a simple sauce substitution, it felt necessary.
1/10. Across the board.
Queen Sheba
3 stars were given because the atmosphere was nice. I dined with others and they enjoyed their food, I did not. After taking one bite I realized it didn’t have any taste. I let the waitress know and she did not want to refund me at first. I asked for the Manager and explained what was happening. The chef came out, apologized and requested to fix me something else. Which was very honorable. The drinks were really good as well. I would say try this place out for yourself.
… moreKim Williams
The turkey sub has 1 piece of turkey wasn’t very good all that bread but barely any meat ! The best Portofinos to go to is the one in Ayrsley Park the subs have plenty of meat and are the best ! I do not recommend this location as they skimp on the meat! The presentation is horrible as well!
… moreLMC
They charged me $11.61 for this. Less than a cup of sauce with no pasta. Box was completely crushed and leaking.
… moreJames Hong
Very nice Italian restaurant on Park road. Our social group had a dinner there. We had a large group at least 16 of us so a good sampling of the menu. Service was great. Food was outstanding. If you like good home-cooked Italian food you can’t miss at portofino’s. Enjoy!
… more