teresa waldon
We called ahead of time to confirm when the lobby would close and we were told 10pm. Arrived at 9:45pm. The chairs in the dining area were already placed on the tables. My mom, who is 88 years old was with us so it was easier for her to use a table. We took the chairs down with the intention of putting them back as we found them after eating. Once my mom was settled, we went to the counter to place our order. While we were ordering, an employee complained with facial expressions to match to another employee that we had removed the chairs and she needed to clean. Not only was she rude with an obvious attitude she made it a point for us to hear her. My friend responded to her directly, telling her that we called ahead and that she was being rude. Mind you, my friend offered this explanation out of kindness and was met with yet another example of rudeness from the other employee. He responded to my friend with “she wasn’t talking to you”. The absolute audacity to be that condescending to anyone, let alone a paying customer is mind blowing. I have never seen anything quite like it and I’ve been to a lot of places. Other employees including the one who responded to my friend had to pull the original employee to the back because at this point she was being militant and responding aggressively to my friend. They were trying to calm her down. This is just unacceptable. And then the manager, who was in drive thru (dressed in all black) came to the counter and took the employees side as she was also rude to us. The manager had no idea what had transpired because instead of managing, she was working a position. There was enough labor on the clock, so that also was unacceptable for the manager to not be aware of what was going on. We were the only customer in the lobby and there were only 2 cars in drive thru. If you can’t manage that, you shouldn’t be the manager. The restaurant was out of multiple items, corn, Mac n cheese, bacon, dirty rice etc. but we were hungry and ordered. When we returned to our table we noticed the floor was extra wet. The floor was slippery and our concern was my mom who is elderly and uses a cane. When my friend mentioned that to the manager, she responded with “I will carry her out”. No wonder why you have a customer service issue, the leader is rude as well. Employees will do as they see, before what they are told. You guys have really dropped the ball and looking at your track record via your previous reviews, I’m sure none of this will come as a shock. I’m including photos of the employee mopping as well as your customer service specialist manager. Judging by your previous review rating, you have a problem. I won’t be the last to complain no doubt. Small
Town mentality, small results.
… moreRizi Nails
Drive through lady had a horrible attitude. Forgot my sauce after asking 4 times for it and being charged for extra sauce. Forgot my drink had to ask for it 2x. Wasn’t busy at all. I was the only car in the drive thru line as well as 3 cars in the parking lot total. Extremely disappointed, then I tried to call to just come back and grab the sauces and nobody answered. This place has honestly gone to shit and corporate needs to make a visit.
… moreBrittany Adamek
Brenda was super helpful and friendly and served us our food promptly AND with a smile. She even let me know about a deal they had that ended up saving me a dollar! Hard to find good employees like her these days, she’s a keeper!
… moreSteve Buser
Trying to hold true to a timeline on the road is made a lot easier by Popeyes shrimp baskets. They aren’t up to “Nawlins” quality. but the neat roadside burger. The place was bright and airy. I did need a quick primer on how to read the menu. The bill was only $10.80 for both of us.
… moreBryan Resendiz
The service was fast and friendly. My order was taken promptly, and everything came out hot and fresh. The staff made sure I had everything I needed, and the restaurant was clean and well-kept.
Whether you’re grabbing a quick lunch or treating yourself to a hearty dinner, Popeyes is definitely worth it. I’ll be back soon!
… moreJ Underwood
Pre-ordered food on app @5:14pm today and arrived at location to find out they could not find my order. Then they found it and started it at 5:57pm. I brought it up to the shift leader and she only made excuses why the food wasn’t ready blaming the system. Workers were all standing around on the their phones and chatting in groups during food rush hour. Strange. Ever wonder why your food is cold. Or late?
… moreLacy Springs
The chicken was Hot Crispy and Juicy! The red beans and rice and mashed potatoes were perfectly made. Buttery hot biscuits I love to drizzle with honey!!! We got the 16 piece family meal and it fed my whole family. Not one piece was left in the box! We devoured it all!!
… moresylvia coy
I have a few complaints. Let me start off by saying I called to the location before arriving to ask what time the dining area closed. The lady who answered the phone said dining room closes at 10pm. We arrived at 9:45pm. We walked in and all the chairs were already placed upside down on the tables. Being that we had 88 yr old Mom with us who couldn’t slide in a booth, we went ahead and took the chairs off the handicap table. Upon going up to the counter to order, an employee complained that we took the chairs off the table. I told her she was being rude and she started to go off on me. Two other young men employees pushed her (employee) back away from us towards the back area of the restaurant. I found that to be very odd. Seconds later a female manager dressed in black comes up front. She said the young lady (employee) who was pushed to the back was not even talking to me when she mentioned about he chairs. I understood that but point was she said it loud enough for me to hear. Which is why I told her she was being rude. So the manager basically took the employees side. Bad customer service.
Then, after we ordered and was going to be seated to wait for our order. There was another young lady (employee) moping the floor with a sopping wet mop which in turn made the floor extremely slippery. I have 88 yr old Mom sitting at a table and all around us is a very wet floor. I again spoke to the manager and instead of asking the employee to stop mopping the manager told me, she would carry Mom out the door. I wasn’t feeling very reassured considering she didn’t look in the best shape to be lifting a 200 lb. 88 yr. old women out the door. We sat at the table till the floor dried. Worse experience ever. No dirty rice, no corn, no mac & cheese, no bacon. Running short on a lot of menu items . Again worse experience ever at a Popeyes.
… moreNancy Caswall
We ordered your new dry rub ghost pepper wings on 8/27 and not a fan. The flavoring was on a few of them and some of them had no flavor at all. How do we go back to getting my old ghost pepper wings? We order twice a week from y’all just for wings.
… moreToby White
Worst Popeyes to go to. Drive to Conroe if you want anything that resembles customer service. Your order will more than likely be wrong when you finally get it.
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