Seth Domanski
While the food is consistently good, the service is very poor. Today was the worst.
My girlfriend ordered a chicken sandwich meal with an extra mashed potatoes; it was submitted around 2:30. I arrived at 2:45 and it was still being made. I did not get my food until 3:20. While I was there, 11 other people were waiting for their food, half of whom were already there before I showed up, and still there by the time I left. When I looked through the window, they weren’t even distributing the food for specific orders. The manager, Maria, was just stacking all the food into a pile on the counter. When people demanded to speak to her, she rolled her eyes at the customers and ignored them.
I would like to thank the employee named Alan, as he was the only one willing to deal with a mob of angry people while his boss watched on in annoyance. He was genuinely helpful, and I hope he was compensated for his efforts.
I worked in fast food before so I get it can be hectic, but there appeared to be no system in place to feed the customers in a timely manner. Dogpiling the food and organizing it all later was not it. It seemed like the manager was calling all the shots and allowed no room for her employees to work and get the orders out quickly, nor did it seem like she cared about the growing frustrations of the customers.
… moreBen G. Bronson
Tried their boneless chicken wings for the first time. They were okay, definitely a possibility for game nights in the future. The mac and cheese on the side was amazing. No photo I ate it fast.
… moreStephanie Perrin
I’ve worked a very long day and so has my husband, we have a newborn baby, and we decided to stop through the drive thru. I was so hungry and excited but when we came home, our fry boxes were basically empty. (Not even being dramatic) we got two small value meals so I really depended on the fries. We drove 12 minutes to get there and back and we will never do it again. It’s the closest one next to us. We’re going to drive further next time… terrible. As Restaurant manager, I expected better especially for the price.
… moreLori Allison
So yesterday I commented on how good the chicken was that we got from this store. It was so good we went back today. Same time about 2:30 and again amazing, delicious, juicy. This time of day to get really really fresh cooked chicken is incredible. Thank you to everyone working to make the best chicken EVER
… moreJeffrey Speight
Happy this Popeyes opened up. Needed something new around here. It’s Only been 3 day’s and it is crazy busy but fast and efficient. Ordered takeout got to car and they did forget my sauces but showed Edgar my receipt and was on my way definitely going back
… moreCassie Malone
Tonight I ordered food and everything appeared to be going well. While watching my orders progress I see it’s out for delivery with 12 minutes until delivery (I don’t live 12 minutes away). 5 minutes later it says DELIVERED and yet it wasn’t here. I wait another 8 minutes and it’s still not here. Decided to use the chatbot feature and it took almost another 10 minutes for it to understand my food never arrived. Was offered a refund but it will take 5-10 business days. Seriously!?
I won’t be going to or ordering from this location again.
… moreTimothy Owings
We were excited to get a Popeyes close to the house. Unfortunately 2 different trips to eat inside haven’t been good experiences. The place always seems filthy with the front counter covered with nasty sauces or debris. Two different occurrences we weren’t given the spicy chicken we asked for. My wife had a chicken sandwich but they never gave her any fries. So I have made a couple of trips to the counter to get what we paid for. Unfortunately everyone that works their speaks Spanish but not good English. It’s difficult to communicate with anyone working there. Half the employees are standing around chatting while customer after customer has issues with their orders. What a shame because I don’t have those issues in Blue Springs or on 40 hiway in Independence.
… moreRyan Garnett
I went through the drive-thru and they made me pull around to the front of the store for some unknown reason (there weren’t any cars behind me) just so they could bring me the wrong order. I ordered French fries and they gave me one French fry and a cup of really bland beans and rice. Epic fail
… moreKyle
Been going to this Popeyes pretty regularly, if we eat out. Usually a good place to go, today our drinks were wrong, the red beans and rice didn’t have hardly any beans, blackened chicken looks like regular chicken, not blackened. And the mashed potatoes barely have gravy. Just check your orders, they seem to slowly not be as good at this location.
… moreDenise Norton
NEVER EVER will I go to this location again. I had to repeat my order three times at the drive-through, I get to the window. They tell me they do not have classic. It will be a 10 minute wait I said then I will take spicy. I paid for my order. They asked me to pull over into a parking spot and I sat there for 10 minutes. There were five cars behind me and all left, and I still did not have my food. I backed up to the drive-through window and finally when they acknowledge that I was sitting there open the window and asked me if they could help me. I asked him if they forgot about me and every single one of them looked at each other. I told him I have been waiting 10 minutes and she says that’s because I ordered the 8 piece bundle and then they decided to tell me that they did not have it prepared and had to cook it. You cannot tell me that every single person behind me ordered chicken tenders and that was all that you had prepared. They offered no apology no discount no refund. If I could give them zero rating, I would.
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