
Swing by your local Popeyes at 6475 Ronald Reagan Dr. and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Address and Contact Information
Address: 6475 Ronald Reagan Dr, Lake St Louis, MO 63367
Phone: (636) 265-9021
Website: https://www.popeyes.com/store-locator/store/restaurant_86660
Menu Photos
Order and Reservations
Order: Order online
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Popeyes in Lake St Louis, MO
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Reviews
Instead of simply assisting, he turned to a coworker and said, “He didn’t tell us he wanted dark meat.” I explained that I hadn’t requested it this time because I received it the day before, but I just preferred the smaller, dark-meat pieces. He then told me I would have to wait 12 minutes for dark meat with no other options.
On top of that, the drink I thought came with the meal didn’t, so I paid an additional amount for a regular soda. Since I didn’t want to wait 12 minutes, I asked for a refund. That’s when the situation went completely downhill.
The employee’s tone and attitude were unnecessary and rude. After I asked for the refund, he told me to pull forward. When he came to the door, he asked if I still wanted the drink. I told him no and that I wanted the entire order refunded. His response was dismissive and irritated, and he implied that I was “mad” for having to wait — when all I asked for was my money back.
Things escalated when he made a smart remark. At that point, I stepped out of the car and told him to please just refund my money. He then told me he would not refund me unless I got back in my car, which was extremely disrespectful. I am not a dog, and I don’t have to “go get in the car” for him to process a refund.
He then threatened to call the police. I told him he could go ahead because I had done nothing but ask for my money. When he spoke to the police, even the officer seemed confused because he kept asking if I had done anything wrong, and the employee kept saying “no.”
This employee — the manager on duty, a tall, light-skinned man with the last name Hall — then held my card hostage, refusing to return it or process the refund until police arrived. When he finally returned my card, he still refused to do the refund, walked to the back of the store, and started sweeping as if nothing was happening. I had to repeatedly ask him what was going on while he ignored me.
This behavior was unprofessional, uncalled for, and absolutely unacceptable — especially coming from a manager. Every time I’ve visited this location there has been some level of rudeness, but this encounter was by far the worst. When asked for upper management – His response I don’t have to give that to you.
No customer should ever be spoken to this way, threatened with police over a refund, or have their card withheld. This needs to be addressed immediately.
Waited 30 minutes for food, got regular strips when I asked for spicy and gave me 0 condiments after I asked.
I will be going to HWY K from now on.
I pulled up at 10:40, according to Google. The store has been open since 10 AM. That’s 40 minutes. I’m in the drive-through for almost 10 minutes circled twice trying to locate anyone who works inside the store to get their attention. Finally, a young man opens the window and asked if could if he can help.
I said yes I’ve been sitting at the drive-through and he said well we just opened, clearly he’s lying and they’re just goofing off and not actually taking their job serious because if I was 40 minutes late, I would be fired. To pull back around a place an order, but at this point, I don’t trust what they would do to my food.