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Swing by your local Popeyes at 621 Ogden Ave and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Address and Contact Information
Address: 621 Ogden Ave, Downers Grove, IL 60515
Phone: (847) 766-0981
Website: https://www.popeyes.com/store-locator/store/restaurant_884100
Order and Reservations
Order: Order online
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Reviews
sunshine Anderson
Maria and her team hard working and doing so wonderful and they all are so kind. Beautiful smiles you walk in the door and so very helpful to me. I loved talking with them so amazing. The service here is the best, enjoy Come here to eat. Very clean and safe spaces, and the people are Amazing. They do deserve a little bit of a raise. Lol you have Great workers..
… moreSTAR Motors sales
Terrible experience at this Popeyes in Downers Grove. My friends and I decided to grab lunch here, and the chicken we got was undercooked completely unacceptable. I called the manager, Maria, who said she would refund my bill, but that turned out to be false. She just said it to buy time, and the refund never happened.
Very disappointing experience overall poor food quality and even worse customer service. I won’t be coming back, and I don’t recommend this location to anyone
Being sorry is not solving any problem. There will be no other chance, I will never spend money on undercooked chicken unless you are the only restaurant in the whole world
… moreVery disappointing experience overall poor food quality and even worse customer service. I won’t be coming back, and I don’t recommend this location to anyone
Being sorry is not solving any problem. There will be no other chance, I will never spend money on undercooked chicken unless you are the only restaurant in the whole world
Jess Neumann
The food is cold. Don’t go at 9 o’clock at night cause you’re gonna get all the leftovers. I didn’t get a biscuit that I paid for. The girl, Maria did not listen to me when I said no ice and I had to remind her and then she got an attitude with me. I called to let the manager know I didn’t get my order correct and she proceeded to tell me that I was lying that the fries were hot and the chicken was fresh, but it was cold. So, I’m writing this review to warn you all that the chicken is not fresh check you bag before you go. The manager and Maria are not nice and don’t know handle customers. I will never be back and they don’t even have a corporate office that you can call. I see why this place is never busy! I hope they get it together!
… moreVanessa Castro
The service I received from the whole crew, Maria, Ivan and Mr. Sean, was fast, friendly and professional. The food was piping hot and fresh! The entire restaurant was clean; the front counter, behind the counter (from what I can see), the crew’s work/prep station, the dining area, the lady’s room and parking lot. Food came out fast! I’m very happy and overly satisfied with this location!
… morePalmBeach G
Brand new Popeyes Chicken in Downers Grove, IL on Ogden Ave. Haven’t been to one in years and love to support DG businesses so decided to stop while riding by. Went to the drive through which was convenient. Since it was new saw who I presume was a person of authority through the window with clipboard maybe watching personnel. Chicken was very good and what I expected for Popeyes, and biscuit was too. Received napkins however did not receive any condiments for the biscuit such as butter or honey – have no idea if they give anything out or not but no one asked me if I wanted any and wasn’t given anything so reduced one star for that reason. Parking was sufficient, easy access,
… moreSherri C
Restaurant was clean. Food was good. Access from the street was easy and parking was plentiful. Speed of service was reasonable. I ordered the wings. Temperature was hot but not too hot to eat right away. Spice level was decent. I would go back here. No complaints but the food didn’t have the “wow” factor I look for in order to give 5 stars.
… moreMaddie R
One of the worst customer service experiences we have ever had.
Went in today and emphasized several times we wanted spicy chicken. The employee said there were only chicken breasts available and we would have to wait for more spicy chicken to be made. We waited about 15 minutes for the chicken to be made. My mom reminded the employee to please ensure each piece was spicy (we have clearly had previous issues of getting the wrong order).
We get home and of course we received classic chicken. Annoying. We go back to the store and the manager says look at the receipt (which says classic chicken) – she says the employee is not lying. My mom says are you suggesting we are lying? Why would we come all the way back to argue with you about chicken that we supposedly ordered?! Why would we wait in the store for you to cook more spicy chicken?
We would love for the manager and any executives to review the video footage because we are 100% certain we asked for spicy chicken. We are not sure what the employee and manager are up to – maybe trying to get rid of old chicken thinking customers won’t come back and complain?
What is perhaps even more appalling – the manager and employee then walked away from my mom and refused to talk to her. They would not give her new chicken or a refund! My mom left the bucket of classic chicken on the counter because she was in absolute dismay by the level of rudeness of the manager.
We filed a complaint with the BBB – the least the manager could do was refund our money.
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Thanks for responding – I have the receipt – Order 35 9/11/25 6:45pm. The least you could do is refund our money – $41.60.
… moreWent in today and emphasized several times we wanted spicy chicken. The employee said there were only chicken breasts available and we would have to wait for more spicy chicken to be made. We waited about 15 minutes for the chicken to be made. My mom reminded the employee to please ensure each piece was spicy (we have clearly had previous issues of getting the wrong order).
We get home and of course we received classic chicken. Annoying. We go back to the store and the manager says look at the receipt (which says classic chicken) – she says the employee is not lying. My mom says are you suggesting we are lying? Why would we come all the way back to argue with you about chicken that we supposedly ordered?! Why would we wait in the store for you to cook more spicy chicken?
We would love for the manager and any executives to review the video footage because we are 100% certain we asked for spicy chicken. We are not sure what the employee and manager are up to – maybe trying to get rid of old chicken thinking customers won’t come back and complain?
What is perhaps even more appalling – the manager and employee then walked away from my mom and refused to talk to her. They would not give her new chicken or a refund! My mom left the bucket of classic chicken on the counter because she was in absolute dismay by the level of rudeness of the manager.
We filed a complaint with the BBB – the least the manager could do was refund our money.
—–
Thanks for responding – I have the receipt – Order 35 9/11/25 6:45pm. The least you could do is refund our money – $41.60.
Terry Fletcher
Very frustrated! Pieces were so tiny it was like from a Cornish hen. Didn’t get my sandwich! Never go there.
Rip off! For $15, I expect two sides, good sized pieces. Got one side and a biscuit. Not happy!
Love that chicken from Popeyes…NOT
… moreRip off! For $15, I expect two sides, good sized pieces. Got one side and a biscuit. Not happy!
Love that chicken from Popeyes…NOT
James Longo
My sole purpose for writing this review is to hopefully get the attention of the owner for their sake.
Your manager (or at least the woman who claims to be) is quite literally stealing from you.
The store closes at 11pm, I placed an order online at 10:08pm. At 10:10pm I pulled through the drive-thru to be told that they “just closed the kitchen.” Additionally, this woman could not have been less polite when she told me that she would not / could not issue me a refund, and I would have to “get a refund from where I ordered.”
I ordered on Popeyes.com……..
I would like to also mention a young man that repeatedly apologized to me afterwards as I sat in my car by the pickup window trying to contact customer service. I watched him do this with multiple other cars that were attempting to order (since the store was supposed to be open almost another hour). Meanwhile, the manager could be seen basically hiding in the kitchen, even turning off some lights at one point. I strongly encouraged him to talk to ownership in order to protect his employer from what this manager is doing. I hope he takes that advice.
Lastly, this is not the first time I have experienced shocking problems with this “manager.”
… moreYour manager (or at least the woman who claims to be) is quite literally stealing from you.
The store closes at 11pm, I placed an order online at 10:08pm. At 10:10pm I pulled through the drive-thru to be told that they “just closed the kitchen.” Additionally, this woman could not have been less polite when she told me that she would not / could not issue me a refund, and I would have to “get a refund from where I ordered.”
I ordered on Popeyes.com……..
I would like to also mention a young man that repeatedly apologized to me afterwards as I sat in my car by the pickup window trying to contact customer service. I watched him do this with multiple other cars that were attempting to order (since the store was supposed to be open almost another hour). Meanwhile, the manager could be seen basically hiding in the kitchen, even turning off some lights at one point. I strongly encouraged him to talk to ownership in order to protect his employer from what this manager is doing. I hope he takes that advice.
Lastly, this is not the first time I have experienced shocking problems with this “manager.”
Mike finese
There’s a reason this place has 3 stars. The food is less than perfect, tastes like cardboard.
Extremely disappointed after my first visit. GOOD LUCK
… moreExtremely disappointed after my first visit. GOOD LUCK