Sarah Eisenmann
I just called them when I found that people are able to get 1 free chicken sandwich when you show your EBT card. The guy said they dont honor that and hung up on me. I haven’t eaten in a couple of days because I depend on my EBT card for work. I called back 4 times because I want to speak to a manager and now they won’t even answer the phone. Im starving and so disgusted on how I was talked to, hung up on, and now they won’t answer my calls. Im furious They dont even deserve 1 star. Im disgusted and starving. Im spreading this all over the internet. Unbelievable
… moreMeg Hudak
Still disappointing & frustrating. We’ve lived in the neighborhood for 10 yrs, and this particular Popeyes has ALWAYS struggled. We give them a shot once a year but nothing ever changes. We placed our $56 order for 4 meals on their app today for 5p pickup. I arrived at 5:06p and was told at the drive up window to park in the lot and they would deliver it to my car in 10min. 25 min later I was still sitting there. I tried calling (snowy day, I walk with crutches), but no one answered. I pulled back into the drive thru at 5:36p and was tools it was finally ready. I got home t ooo discover we were missing 2 drinks, 2 sides, and nearly all the requested sauces. We give up. We would love to support neighborhood businesses, but this is the definition of futility. The owners reply to bad reviews here but never actually do anything to improve their operations. So disappointing.
… moreEmmy Saez
So frustrating, the staff there is incompetence in taking orders via Grubhub, This place gave me an incomplete order tho I pay full price for it. I call to inform them of the incomplete order. Instead I was referred to Grubhub. I did call Grubhub regarding the issue. Problem solved with Grubhub but NOT with Popeyes on Lake Street, Addison, Il. Poor customer service!
… moreCindi Shea
Joe the Manager Was so polite, Very helpful and what was very special about JOE is I have a broken spine In many places and it was icy outside, and he walked me to the car. JOE is a good asset to the Popeyes restaurant in Addison Illinois He gets 1000 star rating from me
… morejordyn topp
Workers have a horrible attitude. The guy in the drive thru doesn’t know what he’s doing and the manager was rude after our order was messed up. Learn customer service.
… moreKrystyna gazzano
This is the 3rd time I’ve ordered from this location and every time there’s an issue with my order. This time I ordered delivery since I was not able to go there. I ordered the shrimp and chicken meal. When I received the order, there was no chicken. I called the location and they were just like ok. I said ok what? Can I please have my chicken? They said I can come get it. I told them I had no way of getting there, hence why I ordered delivery. Then they said they couldn’t do anything then and I had to call customer service
… moreBrianna Kroll
I wish I could rate this Popeyes a 0 . They have horrible service theirs a Mexican older lady that is rude as ever !! Rushes you out the drive thru because of her “ restaraunt time clock “ she’s super rude . Takes forever to make the food I waited about 15 minutes . Gave me the smallest chicken they had plus it was not hot warm . Very horrible service rude people argues back with customers
… moreAdrianna Maya
This location never has food ready always have to wait. My biscuits were hard. Staff is rude. Second time they do not put my ranch in the bag. Hire better employees!
… moreMatt Yarbrough
Kinda disappointing to walk in for a dine in meal, I’m the only person in line. The CSR turns around and makes eye contact, and doesn’t say one word. I think it would have been appropriate to say “someone will be with you shortly, or just a moment ” something! I immediately felt maybe I don’t belong here, maybe my money isn’t welcome here, etc. You don’t get a second chance to make a first impression.
… moreHubert Michon – Personal
I made an order for boneless chicken with Bayou sauce, instead I got chicken with the bone, plus the wrong sauce.
First time this ever happened to me and hopefully last.
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