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Swing by your local Popeyes at 4401 S Michigan Street and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Hours
| Monday | 10:30 AM–11 PM |
| Tuesday | 10:30 AM–11 PM |
| Wednesday | 10:30 AM–11 PM |
| Thursday | 10:30 AM–11 PM |
| Friday | 10:30 AM–11 PM |
| Saturday | 10:30 AM–11 PM |
| Sunday | 10:30 AM–11 PM |
Address and Contact Information
Address: 4401 S Michigan St, South Bend, IN 46614
Phone: (574) 402-1601
Website: https://www.popeyes.com/store-locator/store/restaurant_885958
Order and Reservations
Order: Order online
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Reviews
Andrew Paterkiewicz
Good evening to those who decide to read this review. First of all I hate complaining, I understand people are busy and/or things happen sure but my experience with this popeyes is beyond forgivable. They love to waste people’s time, they are inaccurate with orders and unsanitary.
Yesterday I ordered 6 boneless ghost pepper, ghost pepper chicken sandwich and mashed potatoes through the drive through. I was informed to moved to the second windows. I understand it may take time boneless are properly made per order. After 15 minutes of wait I was told twice that everything was in there and they ran off. Now I realized I have no time to waste because I have to head to work. I arrived with a few minutes to spare noticed I was missing my mashed potatoes. So I called informed the manager “Hey would you guys mind double checking orders before heading them out I understand youre busy, but it just takes two minutes”. They informed me to come in today to get it replaced.
I went in today now usually I’ll go through drive thru because then I will start nitpicking, but i still went in. As i approached the store it looked like someone just finished smoking a cigarette as my eyes followed them i noticed it was an employee. The store was a little messy not to bad properly recovering for dinner rush + shift change understandable. By my eye stayed on that employee not once looked they washed their hand, but ill give them a benefit of the doubt.
I spoke with a collared shirt. I presume it was the manager I spoke with yesterday informed them I was there to order and pick up the missing mashed potatoes he said “Okay” instead of taking my order he walked away gave me an associate. One I was annoyed but I let it slide understandable money handling had to be the one whose assigned a register sure. I told her my order. While waiting I was watching them. From the employee who did wash their hands and the cashier making sure nothing was missed. While waiting I watched the cashier touch the customers fries without gloves. Which is ultimately a red flag i understand if was the box but actual food itself yah nope.
After they noticed me watch them they proceeded to give me my food and again I had no time to check since im in a rush now to get to work. After I got to work I realized the fries were cold and you may say its because of my drive to work nope some how the chicken had stayed warm yet that was cold. Then seen they forgot the mashed potatoes again. So not only they wasted my time they forgot. The one thing I went in for.
With all in all I dont recommend coming here unless you want take a chance with inaccurate orders and your time wasted
… moreYesterday I ordered 6 boneless ghost pepper, ghost pepper chicken sandwich and mashed potatoes through the drive through. I was informed to moved to the second windows. I understand it may take time boneless are properly made per order. After 15 minutes of wait I was told twice that everything was in there and they ran off. Now I realized I have no time to waste because I have to head to work. I arrived with a few minutes to spare noticed I was missing my mashed potatoes. So I called informed the manager “Hey would you guys mind double checking orders before heading them out I understand youre busy, but it just takes two minutes”. They informed me to come in today to get it replaced.
I went in today now usually I’ll go through drive thru because then I will start nitpicking, but i still went in. As i approached the store it looked like someone just finished smoking a cigarette as my eyes followed them i noticed it was an employee. The store was a little messy not to bad properly recovering for dinner rush + shift change understandable. By my eye stayed on that employee not once looked they washed their hand, but ill give them a benefit of the doubt.
I spoke with a collared shirt. I presume it was the manager I spoke with yesterday informed them I was there to order and pick up the missing mashed potatoes he said “Okay” instead of taking my order he walked away gave me an associate. One I was annoyed but I let it slide understandable money handling had to be the one whose assigned a register sure. I told her my order. While waiting I was watching them. From the employee who did wash their hands and the cashier making sure nothing was missed. While waiting I watched the cashier touch the customers fries without gloves. Which is ultimately a red flag i understand if was the box but actual food itself yah nope.
After they noticed me watch them they proceeded to give me my food and again I had no time to check since im in a rush now to get to work. After I got to work I realized the fries were cold and you may say its because of my drive to work nope some how the chicken had stayed warm yet that was cold. Then seen they forgot the mashed potatoes again. So not only they wasted my time they forgot. The one thing I went in for.
With all in all I dont recommend coming here unless you want take a chance with inaccurate orders and your time wasted
Christian Poehlmann
My last visit will be my last visit. Ordered an 8 piece meal through the app. Things started heading downhill when I go through the drive through to pickup my order. The person taking orders was unintelligible. I figure out he tells me to pull ahead to the first window. I get to the first window, give him my name and order number. He looks at me, does not say anything, and closes the window. I wait, and wait, a different employee comes to the window, asks what I ordered, and tells me I owe x $. I explain that it was a mobile order and paid through the app. He says OK, and closes the window. And I wait, and wait again. Finally the first employee mumbles something about pulling to the next window.
I pull forward and eventually a third employee comes to the window, hands me a bag, quickly closes the window, and disappears inside. I check the bag- my sides are missing. Honk my horn, and eventually someone comes back to the window. I tell him my sides are missing. He says OK, disappears for a moment, and brings back one side. I have try explain that both sides were missing and he goes back and gets the other side.
But wait there’s more! I get home, and my 8 piece *dark * consists of 4 thighs and 2 drumsticks, plus 3 wings (which goes without saying aren’t dark meat).
Tl:dr. Terrible service, missing items, and incorrect items.
Luckily there are many other dining options next door and across the street. I will choose one of the alternatives from now on.
… moreI pull forward and eventually a third employee comes to the window, hands me a bag, quickly closes the window, and disappears inside. I check the bag- my sides are missing. Honk my horn, and eventually someone comes back to the window. I tell him my sides are missing. He says OK, disappears for a moment, and brings back one side. I have try explain that both sides were missing and he goes back and gets the other side.
But wait there’s more! I get home, and my 8 piece *dark * consists of 4 thighs and 2 drumsticks, plus 3 wings (which goes without saying aren’t dark meat).
Tl:dr. Terrible service, missing items, and incorrect items.
Luckily there are many other dining options next door and across the street. I will choose one of the alternatives from now on.
JAG
I think I’m being generous in my star rating. We really like Popeyes chicken in general but this location is definitely having trouble. When it first opened we tried it immediately and everything was great! Food was fresh and hot. Portion sizes were great. Since that time we’ve returned at least seven or eight times and we’ve noticed it has gone downhill pretty quickly. Food is often not hot, portion sizes have dwindled to the point that I wonder if they’re using Cornish game hen instead of chickens. Really small pieces and not much meat even on the any of the pieces, even the breast. We literally have to order half as much again of what we used to order to feed the family.
Last week was the worst and we probably will not return to this location. We typically order from the app but sometimes order in person. This time was from the app but the order got messed up. When we arrived it wasn’t ready as it should’ve been. No one at the location spoke English. One gentleman behind the counter was very energetic and seemed kind but couldn’t help us because he couldn’t understand. Resorted to pictures and trying to explain but didn’t get too far. We were at the restaurant waiting for at least 20 minutes (remember we had ordered from the app ahead of time). Finally got our order but it was split up into two and one had been sitting there for a while so it was cold and the other one was hot. We took it to go so had to reheat everything when we got home. Got sides of french fries and coleslaw. Both coleslaw containers were only half full. Ridiculous! Why call it a large if you’re going to fill it halfway. Fries were tasty but not big enough order for what we ordered. Very disappointed because we really like Popeyes chicken. I’m not sure if other locations nearby are better because as I read their reviews they’re pretty mixed.
… moreLast week was the worst and we probably will not return to this location. We typically order from the app but sometimes order in person. This time was from the app but the order got messed up. When we arrived it wasn’t ready as it should’ve been. No one at the location spoke English. One gentleman behind the counter was very energetic and seemed kind but couldn’t help us because he couldn’t understand. Resorted to pictures and trying to explain but didn’t get too far. We were at the restaurant waiting for at least 20 minutes (remember we had ordered from the app ahead of time). Finally got our order but it was split up into two and one had been sitting there for a while so it was cold and the other one was hot. We took it to go so had to reheat everything when we got home. Got sides of french fries and coleslaw. Both coleslaw containers were only half full. Ridiculous! Why call it a large if you’re going to fill it halfway. Fries were tasty but not big enough order for what we ordered. Very disappointed because we really like Popeyes chicken. I’m not sure if other locations nearby are better because as I read their reviews they’re pretty mixed.
skyler ehas
Food is pretty much always warm, but I’ve had issues with them refusing to make food after 10 pm and they say “We don’t have any ready and aren’t going to drop more just for your order”.
Front counter is always empty, and the employees who are just standing around will just stare at you instead of helping, so be ready to wait at least 10 minutes for an order that’s already bagged up.
The manager is very nice and is usually the one who works the counter because nobody else will.
Overall it’s not a bad store, but it’s got horrible employees
… moreFront counter is always empty, and the employees who are just standing around will just stare at you instead of helping, so be ready to wait at least 10 minutes for an order that’s already bagged up.
The manager is very nice and is usually the one who works the counter because nobody else will.
Overall it’s not a bad store, but it’s got horrible employees
Ray Barkey
Back at store after poor situation before. I got to meat Esperanza the manager. I told her about my past disappointing experience. She offered that the next time there she would make it right and will replace my order from last disappointing experience. The Cole slaw was it’s usual quality and as usual the frozen lemonade was great. The staff were polite. Thank you Esperanza.
… moreEmerald Copeland
Paid for my daughter to get a large mac & cheese for it to be barely over half full and tried to give me chicken nuggets instead of actual tenders for spicy tenders. How lazy can you be. Never again had to drive all the way from by the airport because the one on Lincolnway is closed. Ridiculous never will I get food from here again. Then the woman manager when I call to tell the store says “let me write down your name,” puts me on hold for 10 minutes and never returns to the phone then blocks my number so I cannot call back. What a joke stop letting punk kids be managers. I’ll be calling corporate.
… moreVictoria M
I ordered the snack wrap meal and asked if I could upgrade my side to beans and rice. Instead of communicating with me that was not an option they charged me full price for the “additional” side and didn’t give me the side that I should have also received with the meal since I ended up paying for both. The tortilla shells for my wraps were so stale it was inedible. Staff knew that since it was apparent it was breaking as they tried to wrap them. I’m the end they folded the crumbled mess together. This is our third time coming to this location since they opened and every experience has been the same.
… moreKiara Finley
The food was ice cold, my order was wrong and items were missing. Nobody seem to understand English, but started to talk trash about customers in Spanish. The supervisor or whoever he was on duty left me waiting at the counter to go take orders in the drive thru. Then proceeded to continue to call me lady when I have a name. I didn’t get any condiments that I asked for either. Like at this point I feel like if I would’ve called ICE, maybe everybody in there would’ve gotten every single order done correctly, and wouldn’t have anything smart to say in Spanish. This is my LAST time dealing with Popeyes on Michigan street.
… moreJack Anderson
Went to get the new meal, I thought they forgot my second box menu, went inside, told a worker, so they started correcting it, but then the person who helped me through the drive thru came up and asked me what they forgot. I told them the second box, they said they put in the bag (assumed it was just the biscuits) and the non-deluxe box meal doesn’t come with a drink so I bought another. (I said also in the drive thru fanta for one, sprite for the other and they didn’t say anything.) When we get home we are not only missing the chicken from that meal that was supposedly in the bag, but also missing a tender from the first meal too. (It’s supposed to be 3, I only got 2). Should’ve fully looked into the bag, but I was already annoyed with the person so I just wanted to leave.
… moreLinda Scroggins
I have never had bad food from Popeyes until today. I got home, open the box to find very small pieces of chicken taste like day old and their large containers of side dishes are like a small plus they biscuits were hard. Everything was terrible. I barely ate the chicken. Maybe 1/4 piece of a breast. Cant believe I paid $30 for that!!!!
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