Christy Allen
My husband went through the drive thru and placed an order and had an extensive wait which is fine if the food is good. He brought the food home to discover it was not even our order. He took the food back up there and they had our portion the warmer and my husband brought it home and it was supposed to be breast and wing and all we got was thigh and legs. They still did not get the order right. I don’t eat there very much in fact I have only eaten there 2 other times and had issues with food not being right. It’s so sad when you can’t get good food even at 1 visit!! The fries were cold and the biscuits were so hard it was ridiculous!!! I don’t think I will try it again!!!!
… moreJay Jay
I placed an online order so my food would be ready upon arrival. I arrived approximately 10 minutes later and was informed that the order was not ready and that I needed to pull forward, which I did without issue. I waited for 30 minutes while approximately 12 other vehicles were serviced, but my order was never brought out. I then went inside to politely inquire about the status of my order and was told they were “waiting on my fries.” I waited an additional 15 minutes, but the fries were still not ready, so I requested to receive the order without them.
When I finally received my food, the two-piece meal contained only one piece, the wings had no sauce, and the cheese balls were severely overcooked to the point the cheese had burst and burned into one large mass. Because the food had been sitting in a bag for over 45 minutes while they claimed to be waiting on fries, everything was cold. I returned the order and ultimately went to the restaurant next door.
I have already contacted customer service and received a refund. In my experience, Popeyes as a company is generally customer-focused and reliable; however, this particular location consistently provides poor service. Unfortunately, both my experience and feedback from others who share my demographic indicate a pattern of unequal treatment at this location compared to other customers.
… moreBrey Williams
The wait time is ridiculously long for a full staff. Other patrons ahead of me had been waiting for 25 minutes before I even ordered. They were out of the popcorn shrimp so I settled for the mac and cheese and fries. Being a pescatarian options were already limited. Waited 20 plus minutes just to be told they were out of the mac and cheese. I was patient with the wait but to get my name called just to be told they order could not be fulfilled is unacceptable. The owner needs to restructure this location starting with the manager Derek Brown who had no customer service skills at all. His staff is a reflection of him very unprofessional. I can see closure of this location in the future if the owner does not intervene soon.
-Nurse Brey
… moreGreg R
I sat in drive thru 10 minutes before I was ever acknowledged, all the while listening to the employees sound like they were having a party inside. Then when I finally get to the window only to have my food practically thrown at me by some young man. Never again!!!
… moreSantana Powell
I live in Starkville I had visited Popeyes in West Point since I was there I decided to stop at Popeyes I got two 5 piece chicken tender meals, the chicken was not cooked all the way through like I couldn’t even bite it! I got two apple pies and they were both burned I spent $25! I won’t be stopping there no more!!
… moreA W
Check your order before leaving. No one picks up the phone either. Ordered white meat only because no one in my house will eat legs and most times they’re out of thighs and sub legs in. It was a regular order of chicken I’m just thankful it’s not mostly legs at this point.
… moreDerek Gann
The staff is absolutely probably the rudest bunch I’ve ever had to deal with. They actually deserve negative stars for their customer service. The owner definitely needs to get involved. I’ve worked in customer service for over 30 years I’ve even been a general manager and assistant manager and just from my experience this place needs to be rest-staffed
… moreTimothy Hopkins
Messed my order up twice so I got a refund.waited 20 minutes for nothing but to top it off the mgr. Derek Brown was very rude and unprofessional.
… moreGeorge Mack
Went inside to order, told shorthanded, drive through only. No sign on the door, Drive through was packed, advised 9 other customers as they exited their 4 vehicles. Lost my large order, as I left and 2 other of the vehicles that I told about situation left, only 2 got in line. Lost a lot of business in just the 10 minutes, I was there
… moreKathy
Yummy food, hot and fresh; restaurant was clean, and the staff were nice.
… more