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✔️Breakfast ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Swing by your local Popeyes at 9523 Forest Drive and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Address and Contact Information
Address: 9523 Forest Dr, Charlotte, NC 28216
Phone: (704) 817-9864
Website: https://www.popeyes.com/store-locator/store/restaurant_241205
Menu Photos
Order and Reservations
Order: Order online
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Mouth-watering crunch and juicy fried chicken bursting with Louisiana flavor. Explore our menu, offers, and earn rewards on delivery or digital orders.
Reviews
delisa scott
I had a very disappointing experience at this Popeyes location. I ordered a 4-piece classic meal with 3 wings and a leg. The cashier informed me there would be about a 15-minute wait because they were out of wings, which I understood and agreed to. I ended up waiting closer to 20 minutes.
When I finally got home and checked my order, it was completely wrong. Instead of what I ordered, I received two legs, one wing, and a breast. After already waiting that long, it was extremely frustrating to discover the order wasn’t even correct.
I immediately called the store to speak with the manager. She told me I would need to bring the chicken and the receipt back the next day. In all my years of ordering takeout, I have never been asked to bring the food back in order to resolve a mistake made by the restaurant.
Had I not been completely exhausted, I would have driven back that night, but that was not realistic after already waiting and getting home. What made the situation worse was the manager’s response. Instead of trying to resolve the issue, she told me I didn’t have to be “cranky.” That was insulting and dismissive. As a customer who waited longer than expected and still received the wrong order, I had every right to be upset.
This situation could have been handled much better with basic customer service and problem-solving. Unfortunately, the manager showed very little willingness to resolve a simple issue, which made the experience even more disappointing.
… moreWhen I finally got home and checked my order, it was completely wrong. Instead of what I ordered, I received two legs, one wing, and a breast. After already waiting that long, it was extremely frustrating to discover the order wasn’t even correct.
I immediately called the store to speak with the manager. She told me I would need to bring the chicken and the receipt back the next day. In all my years of ordering takeout, I have never been asked to bring the food back in order to resolve a mistake made by the restaurant.
Had I not been completely exhausted, I would have driven back that night, but that was not realistic after already waiting and getting home. What made the situation worse was the manager’s response. Instead of trying to resolve the issue, she told me I didn’t have to be “cranky.” That was insulting and dismissive. As a customer who waited longer than expected and still received the wrong order, I had every right to be upset.
This situation could have been handled much better with basic customer service and problem-solving. Unfortunately, the manager showed very little willingness to resolve a simple issue, which made the experience even more disappointing.
Zachary
I mean the least you could do is TRY to put in some effort…. If an employee is reading this, try giving the quality and quantity of food YOU would expect when you order. You’d give this to yourself? Do better
… moreQuan Ludd
Tonight I went in to get my family and I some dinner (11/24/25). The store was very busy. The staff handled the pressure well. No attitudes, great service, and apologizing for the wait. But I would like to pin out afew people. The manager was working drive thru, with great customer service and calling out what she needed before it got on the screen. The young man who was dropping chicken was keeping them stocked up as fast as the chicken was gettingg ordered. Last the younger lady at the counter, it was very overwhelming in the store but not once did it affect her customer service. I’ve visted alot of Popeyes restaurants and even this one numerous of times but it’s been the best experience I’ve had at a Popeyes. I hope this review is shared with this particular team. To let them know there work doesn’t go unnoticed.
… moreReggie Mack
Historically this location doesn’t always have the most pleasant drive thru staff but Lisa #0347 is changing that! Her energy is amazing..I’m coming back tmrw! A+
… moreKITE MAK
I placed an order again today and was disappointed once more. I was charged extra for my special request—no issue with paying—but when I got home, the chicken pieces I specifically requested were missing, even though I was charged for them.
Top management really needs to step in and monitor day-to-day operations, otherwise this place will disappear the same way KFC did. The lady manager especially needs proper training on customer etiquette. Instead of arguing or giving unnecessary explanations, she should focus on fulfilling customer requests. This is not the first time she has argued with me.
Honestly, I hope another chicken chain opens nearby to give them some real competition and a lesson.
… moreTop management really needs to step in and monitor day-to-day operations, otherwise this place will disappear the same way KFC did. The lady manager especially needs proper training on customer etiquette. Instead of arguing or giving unnecessary explanations, she should focus on fulfilling customer requests. This is not the first time she has argued with me.
Honestly, I hope another chicken chain opens nearby to give them some real competition and a lesson.
Marjory
Terrible store. DO NOT GO TO THIS STORE. Worst store near the area. They give the food incomplete, chicken has no flavor, they steal your money. The workers never have food ready and they make you wait over 40 minutes in the drive through. We should have know something was off about this store the moment we pull up and the guy said like 5 times, “one moment, I be right with you”. How does a full combo come with only a full box of fries? I paid nearly $40 for my order to get French fries. Avoid this store at all costs. The food is without flavor and they give your orders incomplete.
… moreJohn Kerlin
We ordered the 25 dollar chicken tenders special advertised in the photo. Comes with 4 sides. While ordering the guy taking our order said it only comes with 3 sides and it actually costs 52 dollars. Said we needed a coupon to get the special price. If another employee hadn’t walked in to bring a key from another popeyes and interrupted his lie we would have been walking out and choosing another meal option. She fixed his error and helped us order. The only reason I wrote anything other than 1 star is the tenders were actually pretty good and fresh.
Seriously Popeyes get control of these stores. Maybe pay more for better workers. The same person that took our order was making fun of customers on the front line of service.
… moreSeriously Popeyes get control of these stores. Maybe pay more for better workers. The same person that took our order was making fun of customers on the front line of service.
Anna Langley
This place is not ran seriously. Ordered a classic chicken wrap and this is what I received. Cold chicken clumsily wrapped in a tortilla with flecks of cheese and lettuce and a glob of mayo. Should have had 2 large pickles inside there but guess they didn’t feel like doing the work to add those. Don’t stop by this location unless you feel like wasting money.
… moreIssa Smith
The kids said the loved their food. When i had ordered a chicken sandwich the last time from here it was decent. The service i experienced that day and the day i had ordered my chicken sandwich was good too. I guess it depends on the day and the person you get.
… moreMorgan Luther
Waited 40 minutes for a 12 piece chicken bucket. Card machine was down. Gave me wrong order. Took the order back in with receipt. Staff is arguing with every customer who also had been given wrong food orders. Then the staff refused to fix anyone’s food or refund their money and said they were all going on break at 8pm. Absolutely disgusting customer service. Dont waste your money at this location.
Store #13799
12/31/23 at 7:50pm
… moreStore #13799
12/31/23 at 7:50pm