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Swing by your local Popeyes at 13800 East Independence Blvd and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Address and Contact Information
Address: 13800 E Independence Blvd, Indian Trail, NC 28079
Phone: (704) 684-0136
Website: https://www.popeyes.com/store-locator/store/restaurant_85309
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Popeyes
Mouth-watering crunch and juicy fried chicken bursting with Louisiana flavor. Explore our menu, offers, and earn rewards on delivery or digital orders.
Order Popeyes Louisiana Kitchen – Indian Trail – DoorDash
Get delivery or takeout from Popeyes Louisiana Kitchen at 13800 E Independence Blvd in Indian Trail. Order online and track your order live.
Popeyes Delivery Menu | 13800 E Independence Blvd Indian Trail
Wings (New Flavors!) Tenders; Signature Chicken; Group Meals; Signature Sides and Sauces; Desserts; Beverages …
Reviews
Ania A
Hit or miss when I visit this location but I tend to stay away.
Most recent health score was an 87, wow.
While I was ordering, attendant didn’t notify me of the wait due to a glove shortage until about five minutes after I was waiting, after I asked to pull up because I was already waiting at the window for a couple of minutes. Was told “about five more minute’s” when told the first time, but ended up waiting an additional 15.
When approached the first time I just requested a refund so I could leave and thought that was being finalize when she went back in. After giving it some time I went to check on the cancelled transaction but was told the food was almost ready.
While I was inside the workers were naming off all that they didn’t have available, as if doing an inventory checklist, and they were out of quite a bit. Not sure if the managing staff pays attention or what but they’ve got to be better prepared… especially with gloves around 1030am.
They were kind and gave me fries for the wait but I’d have rather gotten a refund with that wait.
Sandwich was great once received, hot and juicy and presented well; fries were also hot and enjoyed.
I usually always have to wait at least five minutes just for one food item like chicken strips or a chicken sandwich so I don’t go back as often, the wait just isn’t worth it.
Food is sometimes a hit or miss so I’m usually never enticed to go either… add in the low sanitation score and I wonder why I go back again.
… moreMost recent health score was an 87, wow.
While I was ordering, attendant didn’t notify me of the wait due to a glove shortage until about five minutes after I was waiting, after I asked to pull up because I was already waiting at the window for a couple of minutes. Was told “about five more minute’s” when told the first time, but ended up waiting an additional 15.
When approached the first time I just requested a refund so I could leave and thought that was being finalize when she went back in. After giving it some time I went to check on the cancelled transaction but was told the food was almost ready.
While I was inside the workers were naming off all that they didn’t have available, as if doing an inventory checklist, and they were out of quite a bit. Not sure if the managing staff pays attention or what but they’ve got to be better prepared… especially with gloves around 1030am.
They were kind and gave me fries for the wait but I’d have rather gotten a refund with that wait.
Sandwich was great once received, hot and juicy and presented well; fries were also hot and enjoyed.
I usually always have to wait at least five minutes just for one food item like chicken strips or a chicken sandwich so I don’t go back as often, the wait just isn’t worth it.
Food is sometimes a hit or miss so I’m usually never enticed to go either… add in the low sanitation score and I wonder why I go back again.
THATREALCARGUY
Before I start just dont come here!!!!!! Look yall I like to normally put good comments but…. There is nothing good to say about this place. When I walked in the lady that I read in many other reviews helped me after looking at me like I was a ghost…. She very rudely took my order and didn’t not speak very good English. Even though she clearly speaks it. There is 5 people working and we have about 7 people in here waiting. I have now been here 20 minutes and we decided to just leave. Ill be contacting my bank for my money back. Dont waste your valuable time like we just did.
… moreCrystal Westbrooks
I ordered two fish sandwiches. They are made to order which is a good thing so I didn’t mind the wait. What did bother me was the sanitation rate! It was 87.5 – DISGUSTING My instinct was to drive off but I had already paid. The sandwiches were good though but I don’t think I will go back due to the low sanitation rate. They need to get that rating up to at least 98 for me to go back.
… moreClaudine Hamilton
I’ve been coming to this Popeyes location for about a year now, and unfortunately, the same major issue continues — severe understaffing and extremely excessive wait times. I’m honestly surprised this location is still operating given that reviews from four or five years ago mention the exact same problems.
Tonight was especially frustrating. I’ve been waiting for 35 minutes just for six pieces of chicken wings. I was told that one employee walked out, and the remaining staff member was left doing everything — dropping chicken, frying food, and handling orders alone. While I can empathize with the employee who is clearly overwhelmed, this seems like a long-standing management issue that hasn’t been addressed.
What’s even more discouraging is watching customers who placed larger orders after me receive their food first, while I’m still waiting on a very small order. It’s disheartening to see the lack of operational organization and quality control.
At this point, it’s not a one-time inconvenience — it’s a consistent pattern. Management really needs to step in and address staffing and efficiency if they want to rebuild trust in this location.
… moreTonight was especially frustrating. I’ve been waiting for 35 minutes just for six pieces of chicken wings. I was told that one employee walked out, and the remaining staff member was left doing everything — dropping chicken, frying food, and handling orders alone. While I can empathize with the employee who is clearly overwhelmed, this seems like a long-standing management issue that hasn’t been addressed.
What’s even more discouraging is watching customers who placed larger orders after me receive their food first, while I’m still waiting on a very small order. It’s disheartening to see the lack of operational organization and quality control.
At this point, it’s not a one-time inconvenience — it’s a consistent pattern. Management really needs to step in and address staffing and efficiency if they want to rebuild trust in this location.
christian woodall
By far the worst Popeyes experiences I’ve had. (Disclaimer: I’m not the type of person to judge a place off of just a single visit, I like to give everyone a fair chance but after back to back horrible visits, I felt like I had to say something and hopefully spare someone else the same frustration.) The first time I ordered here, it took them 25 minutes to make my food with no one else in line. The girl at the window forgot I was waiting for my food, clocked out and went home, my order was prepared incorrectly and I was not given a receipt. I didn’t realize until I got home. I had a few things to take care of at the time so I couldn’t go back immediately, but I planned to circle back in an hour or two when I was free to correct the order. When I arrived again, I noticed the 87% health score and wondered if I should even get the food anymore. When it was my turn to speak to someone, I was interrogated by an older lady with an attitude about what took me so long to come back. I kindly informed her of the situation and she did fix the order, but she was visually not happy about it. The visit today was just as bad. The restaurant was having an active water leak inside the restaurant that was spilling out into the parking lot, but I still went against my better judgement and proceeded to the drive thru. I ordered the food but I was not informed that there would be a wait and only after paying was I instructed to park and wait. That wait took a full 35 minutes of my patience before I circled back through the drive thru to ask about my food. The two women working the window had completely forgotten about my order. It was sitting cold on their prep counter waiting to be noticed. When I reminded them what my order was, they retrieved it and handed it to me with no apology or mention of the slip up. I have been to Popeyes locations all over the country and never have I experienced such a lack of care in a Popeyes establishment, I’m originally from Maryland and my neighborhood Popeyes was the one where that guy got killed over the chicken sandwich some years ago. I would 100% choose that Popeyes over the Indian Trail location any day of the week.
… morekaren mccrangees
As soon as we pulled up to the drive through speaker to order we had to wait for at least 5 minutes without anyone else in line. Then when we did get someone to finally speak to us she was extremely rude immediately off the bat. She said “ma’am ma’am” yelling rudely when she asked us to order. And then she made us wait again. When she finally came back to take our order she said rudely again “you had to wait because I was with someone else.” Who? No one was there. She had the absolute worst attitude and said we had to wait 5 minutes for the blackened chicken tenders which we said was fine. So we paid and pulled over to wait. We ended up waiting 23 minutes. We went inside and finally got our food which was missing the sauces and the 2 orders of jalapeños. We had to ask for them. As we were walking back to our car, she started SCREAMING outside the drive through window obscene things while beside her manager. Not to mention, every single car and person inside had to wait. It’s 7pm, why is no food ready when u close at 11. They told others it was a 15 minute wait for chicken that’s supposed to be already made. On top of all of this, their cleanliness score is 87. The windows were nasty and the restaurant smelled. If I saw the score before I paid, I would’ve never went. Im extremely disappointed in the employees and the lack of respect.
… moredamien sullivan
I’m starving. Let’s start there. So, instead of diving into my meal I have to instead write this quick review.
After placing my drive thru order with the very dry female voice I pull up to the window which is open… about 3 to 4 inches and behind it is the blank stare of the young lady who simply gives me my total and reaches for my card. She hands my card back and turns back around without a word, reaches my cup to me, without a word, and to my surprise my piping warm food was hanging out the window… you guessed it… without a word.
Now, here’s the bad part.
As I check my bags, to my horror I then hear my fiance gasp.. “omg! Do you see their score!?”
82.7 y’all.
82.7!!!!!!
… moreAfter placing my drive thru order with the very dry female voice I pull up to the window which is open… about 3 to 4 inches and behind it is the blank stare of the young lady who simply gives me my total and reaches for my card. She hands my card back and turns back around without a word, reaches my cup to me, without a word, and to my surprise my piping warm food was hanging out the window… you guessed it… without a word.
Now, here’s the bad part.
As I check my bags, to my horror I then hear my fiance gasp.. “omg! Do you see their score!?”
82.7 y’all.
82.7!!!!!!
Sue Sauter
am extremely disappointed with the customer service I received at Popeyes Louisiana Kitchen on 02/19/2026.
I placed a mobile order through the app at approximately 5:13 p.m. When I arrived at the location, there were only four people in the lobby. I waited patiently until about 5:40 p.m., when an employee finally asked for my name for pickup. After giving her my name, she stated she could not find my order. I explained that I ordered through the app and provided the order number, but she again said they did not have it and would not be able to make it.
I contacted customer support through the app while still inside the restaurant. The support team advised me to show the employee my receipt and order confirmation, which I did. Despite showing clear proof of purchase, the employee insisted that if the order did not “come through on their end,” they would not prepare it.
She then called her manager (I assume), who also refused to resolve the situation. Instead of trying to assist, the manager raised her voice at me over the phone. When I explained that I was chatting with app support, she literally yelled, “Then you tell them to send us your tickets!”
As someone who has worked in customer service, I understand challenges can happen with mobile systems. However, arguing with a paying customer — especially one who can show a confirmed order and receipt — is unacceptable. There was no effort made to troubleshoot, verify, or resolve the issue. I was treated with disrespect.
It is not worth losing a loyal customer over a $20+ order and future business. Proper training in customer service, especially with the increasing reliance on mobile ordering, is clearly needed. Customers are the reason businesses stay successful, and this experience did not reflect that understanding.
I hope this location takes steps to improve how situations like this are handled in the future.
… moreI placed a mobile order through the app at approximately 5:13 p.m. When I arrived at the location, there were only four people in the lobby. I waited patiently until about 5:40 p.m., when an employee finally asked for my name for pickup. After giving her my name, she stated she could not find my order. I explained that I ordered through the app and provided the order number, but she again said they did not have it and would not be able to make it.
I contacted customer support through the app while still inside the restaurant. The support team advised me to show the employee my receipt and order confirmation, which I did. Despite showing clear proof of purchase, the employee insisted that if the order did not “come through on their end,” they would not prepare it.
She then called her manager (I assume), who also refused to resolve the situation. Instead of trying to assist, the manager raised her voice at me over the phone. When I explained that I was chatting with app support, she literally yelled, “Then you tell them to send us your tickets!”
As someone who has worked in customer service, I understand challenges can happen with mobile systems. However, arguing with a paying customer — especially one who can show a confirmed order and receipt — is unacceptable. There was no effort made to troubleshoot, verify, or resolve the issue. I was treated with disrespect.
It is not worth losing a loyal customer over a $20+ order and future business. Proper training in customer service, especially with the increasing reliance on mobile ordering, is clearly needed. Customers are the reason businesses stay successful, and this experience did not reflect that understanding.
I hope this location takes steps to improve how situations like this are handled in the future.
Lindsay Sayers Decker
We ordered an 8 piece mild tender meal. We were told they didn’t have chicken and the wait would be 15 minutes and that they were also waiting on another 8-piece meal and a 16-piece meal. We opted to wait. After 15 minutes, my husband went in to grab a drink and finish waiting for our food. He was told the chicken was ready but now they were waiting on biscuits. After another 10 minutes, he finally walked out with our food. We pulled out onto 74 to head home and I went to pull a tender out for my 2-year old for it to cool when I realized they gave us the wrong meal.
We returned back to the store to get the correct order and were told it would be 5 minutes. They somehow still had to drop more chicken. We were asked if we’d rather have spicy tenders this time and that they don’t usually sell 8 pieces tenders (usually 12), so they assumed it was bone-in. They never gave us a receipt, so kind of hard to dispute that we just ordered tenders… As we continued to wait, someone came to order and they were told that they were out of fries. It took 15 minutes from the time my husband walked in until we got our corrected order. Two cars were in the drive-thru when we came back and both had to pull up to wait for their food. I will say they gave us 12 tenders, which we appreciate, but not sure it makes up for waiting an hour for them.
Also, plot twist, the cook had an entire tray of chicken prepped and ready to go the entire time. Someone just didn’t look.
I get having to wait on food occasionally, and we’re obviously understanding of that given we opted to wait 15 minutes. But Popeye’s whole gig is literally chicken and biscuits. It’s a Sunday afternoon and we ordered around 3:45. It’s hard not to find this whole experience just wild, ridiculous, and completely avoidable.
This isn’t the first (or second, or third…) time we’ve waited ages for food at this Popeye’s location. So if you plan to come here, don’t make plans for afterward…
I was going to give this a one-star review, but I couldn’t stop laughing when reading the sheer, unadulterated chaos that is this review, so I upped it to two stars.
… moreWe returned back to the store to get the correct order and were told it would be 5 minutes. They somehow still had to drop more chicken. We were asked if we’d rather have spicy tenders this time and that they don’t usually sell 8 pieces tenders (usually 12), so they assumed it was bone-in. They never gave us a receipt, so kind of hard to dispute that we just ordered tenders… As we continued to wait, someone came to order and they were told that they were out of fries. It took 15 minutes from the time my husband walked in until we got our corrected order. Two cars were in the drive-thru when we came back and both had to pull up to wait for their food. I will say they gave us 12 tenders, which we appreciate, but not sure it makes up for waiting an hour for them.
Also, plot twist, the cook had an entire tray of chicken prepped and ready to go the entire time. Someone just didn’t look.
I get having to wait on food occasionally, and we’re obviously understanding of that given we opted to wait 15 minutes. But Popeye’s whole gig is literally chicken and biscuits. It’s a Sunday afternoon and we ordered around 3:45. It’s hard not to find this whole experience just wild, ridiculous, and completely avoidable.
This isn’t the first (or second, or third…) time we’ve waited ages for food at this Popeye’s location. So if you plan to come here, don’t make plans for afterward…
I was going to give this a one-star review, but I couldn’t stop laughing when reading the sheer, unadulterated chaos that is this review, so I upped it to two stars.
AL KISER
Ordered 2 meals, sides and extras got one meal and it was cold. Last visit chicken wasn’t cooked completely. I should have learned my lesson then.
… more