sad mad
I actually love the freshness of the chicken, biscuit, fries and stuff. The only problem is when I order from kiosk it forced me to buy an extra side at every meal, otherwise I can’t click on next cause it doesn’t approve and I end up getting a lot sides, I have to pay more for the food that I couldn’t eat-cause it’s too much- and that’s why when I came the second time I wanted to place my order face to face instead at kiosk and one lady over there told me with a very rude attitude “please use the kiosk” that’s why I did not give 5 star. If I want to order through face to face, that’s my choice and they have to take my order like that. Am I wrong? And there is a certain reason why I don’t wanna order from kiosk
… moreHarshini Reddy
I’ve been to Popeyes many times at different locations, and I’ve always had a joyful experience, but this Fair Oaks location is consistently the worst. The staff is extremely rude every single time. They don’t give sauces and act like you’re bothering them for simply asking.
Even the garlic parmesan wings were terrible here, and when I politely asked about it, they completely dismissed me with a rude “that’s how it is,” instead of even trying to help. No customer service, no courtesy, nothing.
I spent my money hoping to enjoy a meal and a good mood, but they ended up spoiling both. This location seriously needs better staff and better management. I won’t be coming back.
… moreLana
Came in this afternoon and had a great experience. The guy calling out the numbers was really helpful and kind, which made the visit feel welcoming. The food was good, the place was clean, and overall it was a really positive experience.
… moreGay Burger
Deaf person : Falsely indicating on the status sign that my food was ready for pick up when it wasn’t. I had to wait an additional 18 minutes after your sign moved my order from “in progress” to “ ready for pickup”. As a deaf person, I was stressed because I had no way of knowing when my order was honestly ready for pick up since I can’t hear order numbers being called out. As a deaf person, I rely on status signs at many places and I learned that your status sign is a fantasy. I was fortunate as another customer helped me. I will not be returning as you are not trustworthy and are gaffing the system with your false progress/ready reports.This place is NOT deaf friendly.
… moreMichelle Ezeobi
Horrible service and horrible management. They messed up my order and they also refused to service at the cash register.
During this time it was slow so it is no need to have so horrible service.
… morerip_GH0UL
The service is horrible they got our order wrong and they didn’t do anything about it. Don’t recommend eating here if you are at Fair Oaks.
… moreIhsan KIZILOĞLU
I know this review will not change anything but I wanted to people to know what they are going to experience in this specific location. If there is no cameras all around, employees will tell you to make your own food. That rude and unprofessional problem solving. They will make sure you have problem so you will come back for 3rd or 4th time to make it correct. Missing food, uncooked wings or very tiny piece of ($2.5) tender. Complete disappointment and unsatisfying experience every visit.
… moreVivian Cruthird
Awesome food and awesome drive through service. No wait!
… moreArtsy Linna
Pretty good,a lot of people talk about wrong order, but honestly you’re probably best off using the Popeyes app to place an order to make sure everything is correct, it’s how I’ve eaten here and the only time they got it wrong was between with bone or boneless chicken wings.
… moreJoanne Langford
Never got a chance to eat any of the food. This location you can only use the kiosk. I have never used one as I am not technologically as advance and asked for help. The staff was rude and snapped they were too busy to help. I will never come to this location and I probably will never go.to any other location ever again.
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