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Swing by your local Popeyes at 19911 Frederick Rd and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Address and Contact Information
Address: 19911 Frederick Rd, Germantown, MD 20876
Phone: (240) 477-4732
Website: https://www.popeyes.com/store-locator/store/restaurant_83412
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Stefanie
I’m really impressed with the customer service here. The staff is always friendly, attentive, and professional, making every visit a pleasant experience. The quality of the food is consistently excellent—fresh, delicious, and well-prepared every time. I also truly appreciate the high standards of cleanliness and hygiene; it’s clear they care about maintaining a safe and welcoming environment.
What stands out the most to me is that I always receive exactly what I order—nothing is ever missing. That level of accuracy and attention to detail is rare and very much appreciated. It shows real dedication to customer satisfaction. Highly recommended!
… moreWhat stands out the most to me is that I always receive exactly what I order—nothing is ever missing. That level of accuracy and attention to detail is rare and very much appreciated. It shows real dedication to customer satisfaction. Highly recommended!
Cristina Rivas
I truly want to recognize the incredible team at Popeyes for the exceptional service they provide every time I visit. The staff is always professional, respectful, and genuinely welcoming. They make every customer feel important, and their positive attitude creates a comfortable and pleasant atmosphere.
What stands out the most is their consistency. Whether it’s busy or calm, they remain patient, attentive, and efficient. I’ve personally seen how they treat all customers with the same level of respect and kindness, which speaks volumes about their commitment to excellence in customer service.
In addition, the food quality is always outstanding — fresh, delicious, and prepared with care. It’s clear that they take pride in what they do, both in service and in the quality of their meals. Experiences like this are the reason I continue to return. Thank you for maintaining such high standards and making every visit a great one!
… moreWhat stands out the most is their consistency. Whether it’s busy or calm, they remain patient, attentive, and efficient. I’ve personally seen how they treat all customers with the same level of respect and kindness, which speaks volumes about their commitment to excellence in customer service.
In addition, the food quality is always outstanding — fresh, delicious, and prepared with care. It’s clear that they take pride in what they do, both in service and in the quality of their meals. Experiences like this are the reason I continue to return. Thank you for maintaining such high standards and making every visit a great one!
Jose Alexis Caballero Geacoletty
Every time I visit Popeyes Louisiana Kitchen, I leave satisfied. The staff is incredibly friendly and works quickly while still being attentive. The restaurant is always clean and well maintained. The chicken is hot, crispy, and cooked perfectly—full of great flavor. My order is consistently correct and complete, and the service is fast even during busy times. Great food and excellent customer service every single visit!
… moreRoxana Diaz
I had a great experience at this Popeyes location. The staff is always professional and respectful. They consistently treat me very well, and I’ve noticed they give the same excellent treatment to every customer. That kind of attention and courtesy truly reflects outstanding customer service.
On top of that, the food quality is always great. Everything is fresh, well-prepared, and delicious. It’s the combination of amazing service and high-quality food that keeps me coming back!
… moreOn top of that, the food quality is always great. Everything is fresh, well-prepared, and delicious. It’s the combination of amazing service and high-quality food that keeps me coming back!
Michi Navarrete
I had a fantastic experience at Popeyes! The customer service was exceptional—every staff member I encountered was friendly, welcoming, and attentive. They made sure my order was handled accurately and quickly, which made the whole visit enjoyable.
The food was outstanding. The chicken was perfectly cooked—crispy on the outside, juicy and full of flavor on the inside. Everything tasted fresh and high-quality, and the sides and biscuits were equally delicious. It’s clear the kitchen team takes pride in preparing every meal.
The restaurant was very clean and hygienic. The dining area, floors, and counters were spotless, making the environment comfortable and inviting. The attention to cleanliness really added to the overall experience.
Overall, this Popeyes location delivered amazing customer service, delicious food, and a clean, welcoming atmosphere. I left completely satisfied and will definitely return. Kudos to the entire team for maintaining such high standards!
… moreThe food was outstanding. The chicken was perfectly cooked—crispy on the outside, juicy and full of flavor on the inside. Everything tasted fresh and high-quality, and the sides and biscuits were equally delicious. It’s clear the kitchen team takes pride in preparing every meal.
The restaurant was very clean and hygienic. The dining area, floors, and counters were spotless, making the environment comfortable and inviting. The attention to cleanliness really added to the overall experience.
Overall, this Popeyes location delivered amazing customer service, delicious food, and a clean, welcoming atmosphere. I left completely satisfied and will definitely return. Kudos to the entire team for maintaining such high standards!
Santos Contreras
was driving during a tiring trip until we arrived to this Popeyes and let me tell you, the drive was absolutely worth it. I decided to take advantage of one of their great offers and opted for the ten-piece meal with 2 large sides and 5 biscuits. It was the perfect feast for my hungry family, and we couldn’t wait to dig in. Despite the restaurant being busy, the staff at Popeyes demonstrated remarkable efficiency in managing the crowd. Even during peak hours, we didn’t have to wait long to place our order or receive our food. I must commend the cashier who took our order for his friendliness and kindness. He patiently walked us through the menu, making recommendations and ensuring we got exactly what we wanted. His cheerful demeanor made the ordering process a breeze, and it was clear that he genuinely cared about providing excellent service to every customer. As for the food itself, it exceeded our expectations in every way. The chicken was crispy on the outside, tender on the inside, and packed with flavor. The sides were generous and delicious, and the biscuits were light, fluffy, and utterly irresistible.
… moreZagreb Bencheckroud
I placed my order online and asked for extra dipping sauces. The person who helped me turned out to be the store manager, Elizabeth. Unfortunately, her attitude was extremely rude and unprofessional.
I had simply asked for two more sauces, clearly stating that I was willing to pay for them, which I did. Instead of processing my request, she repeatedly said, “You didn’t order those, you ordered the ones on the receipt,” over and over again. This was unnecessary and frustrating, especially since I had already made it clear I was paying for the additional sauces.
To make matters worse, the food quality was unacceptable. dry, old, and cold.
If you choose to work in customer service, especially as a store manager, treating customers with courtesy and professionalism should be a priority. This experience was far from it.
… moreI had simply asked for two more sauces, clearly stating that I was willing to pay for them, which I did. Instead of processing my request, she repeatedly said, “You didn’t order those, you ordered the ones on the receipt,” over and over again. This was unnecessary and frustrating, especially since I had already made it clear I was paying for the additional sauces.
To make matters worse, the food quality was unacceptable. dry, old, and cold.
If you choose to work in customer service, especially as a store manager, treating customers with courtesy and professionalism should be a priority. This experience was far from it.
Maria Lopez
The food quality at this Popeyes is truly outstanding. Every time I visit, the chicken is perfectly cooked—crispy, golden, and flavorful on the outside, while tender and juicy on the inside. You can tell the team takes real care in preparing each order. The seasoning is always on point, and the portions are consistently generous.
What stands out even more is that the food is always served at the ideal temperature. The chicken comes out hot and fresh, just the way Popeyes is meant to be enjoyed. It’s clear that this location follows proper cooking and holding standards, ensuring customers receive meals that are both safe and delicious.
Overall, the quality here is exceptional. Great taste, perfectly cooked chicken, and excellent temperature—this Popeyes continues to impress with every visit!
… moreWhat stands out even more is that the food is always served at the ideal temperature. The chicken comes out hot and fresh, just the way Popeyes is meant to be enjoyed. It’s clear that this location follows proper cooking and holding standards, ensuring customers receive meals that are both safe and delicious.
Overall, the quality here is exceptional. Great taste, perfectly cooked chicken, and excellent temperature—this Popeyes continues to impress with every visit!
Jeffrey Bassler
Our family frequently enjoys a meal from Popeyes. But I was extremely disappointed on 9/10/25. Aong with several orders of chicken I also ordered a large mashed potatoes and gravy and 2 additional side orders of just the gravy. I was charged $2.49 for each side of gravy, which ended up being about 2 tablespoons of gravy, this is extremely OVERPRICED . …At other Popeye locations they give you a container much larger ,as a side of gravy. And Some locations also only charge $.99 for a side of gravy not $2.49 …..Since I normally always order extra gravy, if this is the norm for this location, I will take my business elsewhere.
… moreMaria Quinteros
I want to take this opportunity to thank you for the excellent service I have received in each order. They always deliver my complete order to me, as I request it, and that is something that I value very much. It is noticeable that there is a good organization and that the staff takes the time to review every detail before sending the orders.
Every time I place an order, everything arrives correct, well packaged and in perfect condition. It is very nice to see that constancy and responsibility, because not all places manage to maintain that level of customer service.
Really, you can see the effort and commitment to do things right. That’s why I keep asking you with total confidence. Thank you for the excellent service, keep it up, because you are doing a great job!
… moreEvery time I place an order, everything arrives correct, well packaged and in perfect condition. It is very nice to see that constancy and responsibility, because not all places manage to maintain that level of customer service.
Really, you can see the effort and commitment to do things right. That’s why I keep asking you with total confidence. Thank you for the excellent service, keep it up, because you are doing a great job!